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“Not bad, but not great” 3 of 5 stars
Review of Pyramids Hotel

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Pyramids Hotel
2.5 of 5 Hotel   |   407 South Central Expressway, Allen, TX 75013   |  
Hotel amenities
Ranked #7 of 7 hotels in Allen
Oklahoma
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Not bad, but not great”
3 of 5 stars Reviewed June 28, 2012

Staff was friendly. Rooms were clean enough. Hotel looks a little old and showing it's age. Needs some updating and repair, not just patching the trouble areas.

Would stay again, but wouldn't be first choice.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 people have reviewed this hotel

Traveler rating
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    11
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Solo
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Rogers, Arkansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed June 4, 2012

I have been a frequent customer of the Pyramids; however, after my last experience, I can say it will be the last. My wife and I had booked the Pyramids for one night and for another night 3 days later. We had the same room both nights. The shower was disgusting. The shower curtain was stained brown, the bathtub itself was dirty. We discovered a strand of hair on the ceiling of the shower the first night we were there, and it was STILL THERE when we came back for our 2nd night. After pointing out the shower to the night shift management, they told me that "they don't clean the ceilings of the shower" and they apparently "bleach the shower curtains" after each guest stay. They proceeded to clean the shower while I watched them. I didn't feel appreciated as a customer of their service. Offered to move me to a cleaner room for $10 more dollars.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Tulsa, OK
1 review
5 of 5 stars Reviewed February 3, 2012

I highly recommend the Pyramids Hotel. The service is excellent and courteous. Pyramids Hotel is clean and comfortable.

Room Tip: Tell the front desk manager your needs and they will take care of you.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed January 16, 2012 via mobile

My daughters live in allen so I stay in town 3-4 times per year. Have never had even a sliver of negativity with any of them to the negative reviews must be from years ago. This place is awesome. My whole family loves it

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cape Coral, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 28, 2011

I read some of the negative reviews of this hotel, and I can't believe they were at the same place. It was clean, comfortable, the staff was very friendly and helpful. Location is great, the breakfast, though simple, was very nice. The bed was clean and comfortable. We even looked at the mattress for a label (Serta Perfect Sleeper) because it was so nice. The owner was at the front desk every morning, and you couldn't ask for a nicer gentleman. We booked it on Priceline and were very happy with the experience.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Jackson, Texas
Top Contributor
69 reviews 69 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed November 13, 2011

We were assigned this hotel from a Priceline bid and the Tripadvisor reviews had me a little worried. I am happy to report that the hotel was just fine....especially at a $55.00 out the door price per night. If you look at my other reviews, you'll see that my wife and I are pretty easy to please, so keep that in mind. I also realize that there are other travelers who are very difficult to please and this hotel may not be for them.

We know that a 2.5 star hotel will never never be confused with a 4 star hotel, and I would say that this hotel is significantly nicer than Motel 6 and a little short of a Holiday Inn in quality. Others have written that this is a well maintained 70's hotel with a postage stamp bathroom....and they are right. Here are our thoughts on this property:

GETTING THERE:

The hotel has an Expressway address, but is really about 200 yards off the highway. A well lit, highly visible sign points the way. It sets back behind a Chinese buffet. You will scratch your head at the name....the hotel has nothing to do with an Egyptian design and no pyramids are anywhere. The building is attractive and the lobby has an almost all glass exterior. The parking lot is very well lit and the access to the entrances requires your room key. You'll feel 100% safe when you pull up.

CHECK IN:

The hotel was nowhere close to full and check in was a breeze. No hassles over the Priceline reservation. We were actually given an upgraded double bed room instead of a king, which worked out well for us. The hotel did have a 24 hour, uniformed desk clerk. All of the them were pleasant. The lobby is nice and it is clean. The indoor pool is right next to the lobby and looked nice. We did not try it, but did feel the water to see if it was heated and it felt pretty cool. There was a whirlpool available also and there were towels available in the pool area. The pool closed at 9 p.m. and reopened at 9 a.m.

THE ROOM:

The room was spacious and had a safe, a fridge, microwave, mini coffe maker, and mini hair dryer. It still had the old school CRT TVs with a fair channel selection and free HBO. We got our automated wake-up call right on time. The mirror and sink are ouside the bathroom. The lighting was sufficient. The free WIFI was easy to log into and use. The bedding was plush and the pillows were nice. We slept very well. The room was quiet except for the wall unit AC which was loud and almost sounded like something was wrong with it.

The bathroom was small. The door opened into the bathroom and you had to wedge yourself betwen the toilet and the tub to have clearance to shut the door. There was a full length mirror on the outer bathroom door. We had problems with the folding door on the closet....it finally came off the hinges and we set it aside. There is a work desk by the TV cabinet, but it is impossible to pull out the chair because the foot of the second bed blocks it. There was a reading chair in the far corner of the room. The carpet was clean and not worn....the room was spotless. Housekeeping did a great job. Good water pressure in the shower, lots of hot water and good towels.

BREAKFAST:

The free continental breakfast was mediocre. It is served in the lobby area at nice, restaurant style glass tables with real dishes and real silverware available. The breakfast is served from 6 a.m.-10 a.m. There were instant oatmeal packets you could heat in a microwave, a bin of very plain pastries, bagels so small they were hard to retrieve from the toater, and defrosted out of the box small waffles for toasting. There were three cereal bins with Raisin Bran, Corn Chex or Cheerios (if I remember right). Milk was available, as was coffee, hot chocolate, orange juice, apple juice and water. Questionable apples were available, but no bananas. Cream cheese, butter, jelly and syrup were also available. I say it is fair, my wife says that OK is an overstatement.

OVERALL:

If you define value as necessarily involving trade-offs, you'll likely find that in this very upper-class and upper middle-class area it is nice to find a clean, comfortable room for less than $60.00. With rare exception, we are budget travelers and this hotel was well worth what we paid.

A little tip to Priceline users searching in the McKinney-Allen area.....be careful bidding on 2.5 star hotels unless you are a couple. You'll almost certainly end up with this hotel and be assigned a king bed. If you want double beds, the owner will charge you a $10 plus tax upgrade fee per night. We escaped that somehow with a free upgrade.

If you are going to book this hotel directly, call and ask for a better rate than the published rate. The owner is there most days it seems and was willing to offer a discount off the website prices. I talked to him when I thought we may need an extra room. We will go back to this hotel if we stay in the area again.

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Missouri
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 15, 2011

The hotel is very convenient to shopping, restaurants, etc. The hotel indoor pool area is very nice and pleasant. The moment we arrived my wife and I noticed how clean the property is in all areas. I will take neat and clean any day; it is pristine. When the hotel was renovated, it was done in nice, subtle colors and has very comfortable rooms. Yes, there is no flat screen tv in the room, but we just stayed at the Hilton in Houston and it didn't have one either. There is no reason not to stay here, we liked it and will stay here again next time we come thru this area. There is no restaurant on site, but lots very close by. 2.5 stars is very appropriate and well deserved. We did priceline and was very pleased for; 55.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pyramids Hotel

Address: 407 South Central Expressway, Allen, TX 75013
Location: United States > Texas > Allen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 hotels in Allen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Pyramids Hotel 2.5*
Reservation Options:
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Also Known As:
Pyramids Hotel Allen

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