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Hilton Garden Inn Dallas/Allen: Traveler Reviews

3.0 of 5
705 Central Expressway South, Allen, TX 75013
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Hilton Garden Inn Dallas/Allen
Ranked #6 of 7 hotels in Allen
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85 reviews from our community

    Trip type
Traveler rating
    30
    36
    8
    9
    2
Date Rating
Springfield, Missouri
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“OK, but Breakfast Staff Needs Work”
4 of 5 stars Reviewed November 1, 2012

I stayed at this hotel twice in October 2012. In both instance, it was OK. Rooms were typical Hilton hotel rooms--nothing remarkably good or bad. However, they appear to only provide several newspapers for an entire hotel floor in the morning and leave them near the elevator (so get up early if you want one). The breakfast staff appears to believe their job is to stand around and talk. On both of my trips, they did little or nothing to help guests. The manager needs to explain their job description to them. They are about as LAZY as possible.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Fayaya about Hilton Garden Inn Dallas/Allen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
November 5, 2012
Thank you for your feedback on our hotel. I will address the problems you encountered with our servers during your breakfast experience. I apologize it wasn't as it should be. I do hope you will give us another try. Your business is important to us.
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Springhill, Louisiana
2 reviews
“Beds”
4 of 5 stars Reviewed September 12, 2012

We love staying at this Hilton in Allen. We stay there quite often. The only complaint this past week-end was our bed. It was horrible. Neither my husband or me got any sleep because of how uncomfortable the bed was. It felt like it had a board under it and something hard in the middle. We were in room 419.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mike W about Hilton Garden Inn Dallas/Allen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
September 14, 2012
Thank you for your loyalty to the Hilton Garden Inn Dallas/Allen. I appreciate you letting us know about the problems you encountered with the bed in...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ball Ground, Georgia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Very nice hotel”
4 of 5 stars Reviewed August 22, 2012

My husband and I stayed 3 nights here with 3 other family members families. It was my husbands mother's 85 th birthday. Our stay was very nice, the room was large and clean. One of the other families had children, they loved the pool.
My only complaint was with the server at the breakfast. She left the towel she was cleaning tables with on a table so I was able to get it and wipe our table. She finally came back and got the towel and asked us what we wanted to drink, she brought the coke and oj but never brought the 2 coffees. The food was good but the service was not so much.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jpcandmdc about Hilton Garden Inn Dallas/Allen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
August 23, 2012
Thank you for your feedback on our hotel. I am happy to hear you enjoyed your visit overall. We will address the problems you encountered with our servers during your breakfast experience. I apologize it wasn't as it should be. I do hope you will give us another try. Your business is important to us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longview, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Very happy”
4 of 5 stars Reviewed August 14, 2012

We stayed there for three days and was very happy with everything. The staff is excellent. When i entered my room it smelled like smoke so the man at the desk changed my room. I had trouble faxing something so they did it personally for me. On the day of checkout it was pouring with rain. The front desk clerk drove my car into the covered area so we didnt get wet. Cant ask for better service. Definently stay again!!!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by mfenet for Allen
Ask mfenet about Hilton Garden Inn Dallas/Allen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
August 15, 2012
We appreciate your feedback about our hotel. Thank you for your business. We are looking forward to your next visit.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Awesome hotel”
5 of 5 stars Reviewed August 13, 2012 via mobile

Only stayed for one night but wish we would have stayed for more! We bought a king room with a whirlpool and it was awesome! The water came out at a reasonable speed and it was big enough to fit four! The room was spacious and also came with a microwave and fridge which was good. The sleep number bed was sooo comfortable. It relieved the pain I was feeling in my back for the past weeks. Definitely plan on staying again in the future!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Njtongrasmee about Hilton Garden Inn Dallas/Allen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
August 15, 2012
Thank you for your feedback for the Hilton Garden Inn Dallas/Allen. We are thrilled you enjoyed your stay with us. Please visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dallas/Allen

Also Known As:
Hilton Garden Inn Dallas/Allen Hotel Allen
Hilton Garden Inn Dallas/Allen Hotel
Hilton Garden Inn Allen
Allen Hilton Garden Inn
Hilton Allen
Allen Hilton
Address: 705 Central Expressway South, Allen, TX 75013
Phone Number:
Region: United States > Texas > Allen
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 hotels in Allen
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hilton Garden Inn Dallas/Allen hotel features include: Complimentary 24-hour business center, 24-hour Pavilion Pantry convenience mart, Outdoor heated pool and whirlpool, Fitness center, Great American Grill® restaurant open for breakfast and dinner, Over 9,000 sq. ft. of divisible meeting and banquet space. We also offer a complimentary shuttle within a five mile radius of the hotel. ... more   less 
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