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“Excellent location for a business trip” 5 of 5 stars
Review of Courtyard by Marriott Dallas Allen at the John Q Hammons Center

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Courtyard by Marriott Dallas Allen at the John Q Hammons Center
3.0 of 5 Hotel   |   210 East Stacy Road, Allen, TX 75002   |  
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Ranked #6 of 7 Hotels in Allen
Brazil
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
“Excellent location for a business trip”
5 of 5 stars Reviewed October 16, 2013

I ended up in this hotel by accident - had a reservation at a Fairfield, which was overbooked, and they sent me to this Courtyard. Sorry Fairfield, you lost a customer. Hands down, this Courtyard property is better. Better location, easy access to 121 and 75, very well maintained property, courteous staff, nice gym and pool, covered parking nearby, ample room, well appointed, everything in good working order. Very good cost/benefit. Worth alternative in NE Dallas region.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DORA D, Front Office Manager at Courtyard by Marriott Dallas Allen at the John Q Hammons Center, responded to this review, November 4, 2013
Thank you for taking the time to write a review regarding the great service that you received during your stay at the Courtyard by Marriott Dallas-Allen. Your comments will be passed to our staff members. We are excited you found our ammenities and hotel outsdanding. We appreciate you taking the time to tell us about your stay and we welcome the opportunity of serving you once again in the future!
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211 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Houston
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 16, 2013

We stayed the weekend of Oct. 11th-13th. The hotel was very nice as a first impression. Parking was limited in the parking lot but there is a free parking garage right next door. This hotel is close to many shops, stores, restaurants and an Outlet Mall across the highway.

The front desk staff was very energetic except for the guy who helped me. He barely said two words to me. The woman next to him "sounded" awesome. She was telling other guests checking in everything about what the hotel had to offer. My guy barely looked up at me.

We were on the 3rd floor and never heard any other guests coming in or out of their rooms. The rooms were standard and felt very clean. I did appreciate having a refrigerator and microwave in the room. Housekeeping was outstanding. They cleaned our rooms early in the day. It was nice to come back to a clean hotel room at noon!

The hotel has an indoor pool but we didn't use it. They have a really nice atrium with lots of seating. They also have a space called "Theater" where you could sit and watch TV. Some guests were in this area watching football. It was a nice amenity.

I would definitely stay here again and recommend it.

Room Tip: We weren't offered a balcony but my friend was asked what floor she wanted to stay on and if she...
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DORA D, Front Office Manager at Courtyard by Marriott Dallas Allen at the John Q Hammons Center, responded to this review, November 4, 2013
Thank you for taking the time to write a review regarding the great service that you received during your stay at the Courtyard by Marriott in Dallas-Allen.
We love having a covered garage for our guests and the fact that there are plenty of places and things to do near us. I am sorry our Front Desk employee was not as friendly as the other lady but I will make sure everybody at the desk is offering our refreshing service.
I am so glad you found your room quiet, clean and spacious. Your comments will be passed to our staff members, especially Housekeeping.
we pride ourselves in our social spaces to make our guests feel more comfortable.
Once again, we appreciate you taking the time to tell us about your stay and we welcome the opportunity of serving you once again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawton, Oklahoma
1 review
5 of 5 stars Reviewed October 13, 2013

We stayed that this location at the end of June. As a family of 4 it was perfect. Great room with fridge and microwave. Awesome pool and hot-tub which never ran out of clean towels. Parking garage directly across the parking lot of the hotel. From the arrival the front desk staff were polite and accommodating; especially Kori when we needed to print some documents for our trip to Six Flags. There is an In-N-Out Burger directly across the street which placed me in heaven for the week long stay. There is a restaurant with plenty of choices, snack market also with excellent choices, and an outdoor fireplace. The Hotel sits on the same location as an event center, multiple shopping locations, and withing a half mile a Target. Across the street is another shopping center with multiple choices such as JC Penney and Dillards with a play area for children. About a quarter mile away is an outlet mall for Nike, Movado, Coach, etc. Not only was our room clean but so was the entire hotel. This is the second Courtyard we have stayed at but we have also stayed at the Residence Inn, Springhill, and Renaissance and referably we will be staying at a Courtyard and if possible at this location when in the area.

Room Tip: Rooms on the East side are near the parking garage which helps me as I like to keep an eye on our ne...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 7, 2013

We've passed by this hotel when in Allen shopping many times and thought what a nice place it would be to stay and shop sometime. Let me just say we were very surprised and disappointed. To start it all off, I booked the hotel online for a king bedroom with a sofa bed as we were traveling with our children. When we checked in, they sent us to our room and upon entering we discovered black hair under the covers and 2 big circles of head grease on the head board. The windows had handprints all over them and the room smelled musty. My husband went back to the front desk and alerted them about the situation. They offered to come clean the room or put us in another one. We chose to be moved as we had all our things there and didn't want to leave it all while someone cleaned in there. They assigned us to another room on the same floor and it ended up being an accessible room with a king bed and a chair. No room for our kids to sleep. The kids and I waited in the hallway while my husband made yet another trip to the front desk. He came back with room keys but they had put the wrong room number on the cards so they wouldn't work. Needless to say it took about 5 trips to the front to finally get into a room and that ended up being a 2 queen bedded room which worked out but wasn't what we'd booked. Things were reasonably quiet around the hotel. Lots of shopping within walking distance, all kinds of restaurants and things to do. Well lit complimentary parking and pretty courtyards to relax in. The pool area was clean but burned our eyes with chlorine. The hot tub was clean as well but not as hot as most we've been in at other hotels. The workout area needed some updating as it was sort of run down. We ate breakfast in the Bistro in the lobby as it was included in our package and it was just average. The bill was about $50 but being included in our package we didn't pay that out of pocket. Definitely wasn't worth that. The beds were very comfortable and we slept well. That was a plus and we enjoyed the shopping. The morning we left, 2 of their 3 elevators quit working. They ended up allowing some to use the housekeeping elevators until things were fixed. Several guests around us in line questioned using the stairs as the wait became ridiculous but they insisted we didn't use the stairs? It just didn't seem like they cared that much about making sure their guests were completely satisfied there. We always appreciate the cleanliness of hotel rooms and the extra friendly staff members when we travel. We made it fine for 1 night but will most likely stay somewhere else next time. Just disappointed!

Room Tip: A high level room will get you a better view!
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dallas, Texas
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 6, 2013

This is a newer Marriott Courtyard a couple of blocks from the Allen Outlet Mall. The location is great. Not only is the hotel near the outlet mall, it is also across the street from a conventional mall as well. The hotel itself is decorated very well with a lot of vibrant colors. The front desk staff members are polite, but not overly friendly. Upon arrival, the front desk area was cluttered with various items (bags, boxes), etc. My concern with this hotel is the parking. The hotel only offers a few parking spaces. Once the spaces are filled, guests are required to park across the street in a parking garage. The garage parking is free, but I did not like parking in the garage late at night with a small child.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
154 reviews 154 reviews
37 hotel reviews
Reviews in 55 cities Reviews in 55 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 6, 2013

Have stayed at this hotel 3 times, in a regular room, and in suites. The hotel is very consistently clean and well staffed. The courtyard is pretty. It is very convenient to be able to walk over to the Convention Center. Also, there are multiple good restaurants within walking distance of the hotel.

Our dog traveled with us and was always welcomed there.

Parking is readily available near the hotel or in the parking garage.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chino Hills, California
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 28, 2013

It is a Marriott property, so you can't go wrong. Great location and the staff is friendly. I don't particulary care for the Bistro that is now at every Marriott, but it is convienent. There are lots of restaurants and shopping nearby.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Dallas Allen at the John Q Hammons Center

Address: 210 East Stacy Road, Allen, TX 75002
Location: United States > Texas > Allen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#4 Business Hotel in Allen
#5 Family Hotel in Allen
#5 Romantic Hotel in Allen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Dallas Allen at the John Q Hammons Center 3*
Number of rooms: 228
Official Description (provided by the hotel):
The new Courtyard by Marriott Dallas/Allen at the John Q Hammons Center is conveniently located at the intersection of Hwy 75 and Stacy Road in The Village at Allen. The hotel includes 228 guest rooms and suites with over 15,000 square feet of flexible meeting space. This north Dallas hotel features our new lobby with inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect.which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Located in The Village at Allen there are several dining, shopping, and entertainment options steps away. The Allen Events Center is located next door and home to the Allen Americans Central Hockey League team. Companies within a short distance include: Raytheon, Jack Henry & Associates, State Farm, PFS Web, Frontier and Experian. ... more   less 
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Also Known As:
Courtyard Dallas Allen At The John q Hammons Hotel Allen

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