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“Have to rethink my rating” 3 of 5 stars
Review of La Quinta Inn & Suites Alice

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La Quinta Inn & Suites Alice
2.5 of 5 Hotel   |   2400 East Main St., Alice, TX 78332   |  
Hotel amenities
Ranked #3 of 8 Hotels in Alice
Keystone, Colorado
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
“Have to rethink my rating”
3 of 5 stars Reviewed September 2, 2013

After checking out of the La Quinta, I am rethinking my review. The thermostat on the wall in our room never worked. We let the front desk know the first night and it was never fixed while we were there. The air conditioner would only cool the room if we turned it on high on the actual unit under the window. We called the front desk the second evening and let them know this. She said she would send maintenance. Maintenance never came and she called back and offered another room, but we were already totally unpacked and stayed put. When I checked out I let the front desk clerk (small brunette) know we had constant AC issues and she never said a "I'm sorry" "What can I do" or anything. She just gave me my bill and I was on my way. I think training is needed for the front desk staff as their skills are less than acceptable.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James M, General Manager at La Quinta Inn & Suites Alice, responded to this review, September 4, 2013
Thank you for taking the time to give us a review. Some of our A/C units are controlled by a therostat on the wall. Some are controlled at the unit itself. This is due to an upgrade that has been done to some of the older units, not a mechanical failure. I apologize for any confusion this may have caused. The front desk agent was supposed to inform you of this, offer a room exchange if it was an inconvenience to you and call me if the problem was not resolved. Apparently she thought it was when you told her it was working at the unit itself and that you did not want to move. She is very sorry that she misunderstood the situation. It is our hope that you will come stay with us again soon so that we will have an opportunity to provide you with an outstanding stay!
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48 reviews from our community

Traveler rating
    28
    9
    5
    3
    3
See reviews for
18
2
8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Orange County, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed August 31, 2013 via mobile

This is a very nice La Quinta and being on the south side of town not a bad place to stay when going to the coast. We tried to use our LaQuinta points in Corpus, but they were sold out. The rooms are clean and spacious. We had a king plus which may be bigger than some. The front desk clerk was friendly and accommodating. The only glitch in the stay has been a fire alarm going off just after we went to sleep. It was a false alarm. When we called the front desk we were told " this just happens from time to time." Perhaps the hotel should get this fixed so it doesn't happen from time to time unless there is a drill or a real fire! We stay in La Quintas when we take a road trip because most that are new or have been updated are very nice and clean.

Stayed August 2013
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James M, General Manager at La Quinta Inn & Suites Alice, responded to this review, September 2, 2013
Thank you for taking the time to write a review. We are glad that you had a great stay with us! My apologies for the fire alarm. A technician has already been here to check it out and we believe the problem has been solved. We look forward to seeing you on your next visit!
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 25, 2013

Well I stay here often the rooms are nice & breakfast is good I do believe the prices are a little over the top due to oil field activity in area but what can you do?? Staff is always super nice & very pet friendly atmosphere!

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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James M, General Manager at La Quinta Inn & Suites Alice, responded to this review, August 27, 2013
Thank you for taking the time to give us a review. Prices do fluctuate depending on demand. For a great deal you might want to come visit on a weekend! We look forward to seeing you again.
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A TripAdvisor Member
5 of 5 stars Reviewed August 3, 2013

Great place. Clean and the people were very accommodating. We were treated well and our dogs were safe and happy, too. The breakfast was excellent with lots of choices and healthy food. The front end staff was so nice and concerned about us and our dogs. There was a nice clean outdoor pool and my family was so happy!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed July 28, 2013

This hotel was very clean and comfortable. The beds were heavenly, the breakfast was just ok but definitely edible. Staff was really friendly and courteous and it was only 45 minutes from Corpus which was our actual destination but because of the event we were attending the hotels in corpus were all booked but Alice LaQuinta was able to accommodate us. We stayed in Corpus at the LaQuinta South at the end of our weekend and it was horrible, please never stay there.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed July 17, 2013

If you ever passing by Alice Texas or need a place to stay, this is the Hotel..... The service, Hotel and especially the staff were excellent... This was our first time staying in Alice and La Quinta it was our best choice ever.. The check in and check out was very smooth, not like other Hotels running like crazy... This Hotel was peaceful and very clean. The rooms and the pool were very cleaned... We will stay there again soon....

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Alice

Address: 2400 East Main St., Alice, TX 78332
Location: United States > Texas > Alice
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Alice
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — La Quinta Inn & Suites Alice 2.5*
Number of rooms: 65
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Also Known As:
La Quinta Alice

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