I was staying at this hotel as part of a professional conference for 7 weeks to prepare for a medical licensing exam called step1. the hotel does not have high speed internet access on the 3rd and 4th floor and made it not possible for me to access the course material. My room was over a loading dock and extremely loud. Every morning at 630am I woke up to the staff yelling outside my door. My room was not clean when I checked in. The staff is not trained properly. They did not know how to assign room numbers to a key card and i was constantly stuck going up and down the stairs holding heavy materials to get a new key about 3-4x pr day. Had I not made the mistake of prepaying i would have left within the first 48 hours. Many participants at our conference did decide to leave after about 2-3 wks. I had decided to contact the manager, Sherry to see if she could resolve the issue. She was also unprofessional and not properly trained or equipped to do her job. When I asked about switching rooms and explained i needed wifi she called my request "unreasonable" and "forbid" it. Sherry went on to make stereotypical personal attacks against me. It was a horrifying experience which left me shaking. Please keep in mind i have never met her and was simply calling to switch rooms bc my wifi did not work. the wifi issue was never resolved. I informed Sherry I would add a comment on tripadvisor so that anyone considering staying here or having a conference here would think twice. She then threatened me with litigation if i wrote about my experience. Although i doubt she will find a lawyer willing to argue against my first amendment rights I wanted to warn anyone I could about how horrible my experience was.
- Official Description (provided by the hotel):
- Take a VIDEO TOUR of our hotel. Discover all that Dallas has to offer! The Crowne Plaza Hotel Dallas Near The Galleria is centrally located in the heart of the North Dallas Addison business district featuring over 170 restaurants, entertainment venues and some of the most prestigious shopping in the Dallas area including Galleria Dallas. Crowne Plaza Hotel Dallas Near The Galleria offers numerous amenities, including high-speed Internet access, an over sized work desk and ergonomic chair, complimentary weekday USA Today newspaper and our exclusive Sleep Advantage Program featuring luxurious bedding and sleep amenities. For end-of-the-day rewards, enjoy cocktails in the Atrium Bar with its hardwood floors, plush sofas, granite tabletops, fireplaces and multiple plasma TVs or dine at McArthur's Restaurant with its eclectic cuisine. Take a dip in our pool, or stay energized at our well-equipped fitness center, its great way to unwind. The Crowne Plaza Hotel Dallas Near The Galleria is a favorite for business and leisure travelers to Dallas and we want to become your favorite too. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza North Dallas-Addison Hotel Addison
- Crowne Plaza Addison
- Addison Crowne Plaza