I was supposed to stay here for a conference. I arrived at noon to check in and they told me that my room wasn't ready yet but they had pre blocked me for a room. After 6 hours and 4 attempts to check in they began letting us know (about 50 fellow conference attenders) that they let another group extend their stays so they wouldn't honor our reservations and sent us down the street. This was a big deal since our conference was at this hotel and we could not go to our rooms to catch up on email during breaks. Do not stay here! They could not provide any explanation on why they let others extend when we had rooms booked. I'm an IHG rewards member and won't stay here again.
- Official Description (provided by the hotel):
- Take a VIDEO TOUR of our hotel. Discover all that Dallas has to offer! The Crowne Plaza Hotel Dallas Near The Galleria is centrally located in the heart of the North Dallas Addison business district featuring over 170 restaurants, entertainment venues and some of the most prestigious shopping in the Dallas area including Galleria Dallas. Crowne Plaza Hotel Dallas Near The Galleria offers numerous amenities, including high-speed Internet access, an over sized work desk and ergonomic chair, complimentary weekday USA Today newspaper and our exclusive Sleep Advantage Program featuring luxurious bedding and sleep amenities. For end-of-the-day rewards, enjoy cocktails in the Atrium Bar with its hardwood floors, plush sofas, granite tabletops, fireplaces and multiple plasma TVs or dine at McArthur's Restaurant with its eclectic cuisine. Take a dip in our pool, or stay energized at our well-equipped fitness center, its great way to unwind. The Crowne Plaza Hotel Dallas Near The Galleria is a favorite for business and leisure travelers to Dallas and we want to become your favorite too. ... more less
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- Also Known As:
- Crowne Plaza North Dallas-Addison Hotel Addison
- Crowne Plaza Addison
- Addison Crowne Plaza