My fienace and I were totally displeased by the way were treated by Budget Suites of America in Addison, TX because we did not receive quality service. At first we were checked into an unclean room, that smelled very smoky, and we specially requested a non-smoking room. Johnnie and I could not even breathe in the room, it was that horrible smelling. So we called the front desk, and told Katy a hotel representive that we were unsatisified with room being smoky. So she had the security guard bring up two different set of keys to room so that we could chose the best one that we thought would please us. Both rooms had capet stains on them, but the room D2090 was the most best smelling room, and you could tell that the room was not smoking. The only thing about living in a inclosed hotel is the aweful smell that is in the hall ways. It smelled like a wet dog in the hall ways of this hotel. Also, Johnnie and I did not like the fact that our room did not come with a mirowave. I had made a complaint to the General Manager Mike Lane, but he did not take our complaint seriously. Instead, he told us that there was not anything he could not about our situation since, we did not pay $239.00 for our hotel rate. He told me that there were three different packages at the hotel which are the bronze, silver, and gold packages. He did not handle this matter professionally at all because I asked him would he call my room to give Johnnie and I the status of being compensated or accomdated for our bad experienc in the room, but he acted if though he did not want to call us to inform us. I think that was very customer service disoriented for him being a general manager to treat Johnnie and I this way. I thought that the general manager of a property. As a general manager he was supposed to do everything in his power to satisfy us. I guess the manager did not think that Johnnie and my complaint was important enough. As loyal paying customers of the the hotel we should be respected and valued to the fullest extent. That's how hotel stay busy, and Budget Suites clientel staying growing and it expands by treating every customer with satisatory customer service. Johnnie and I were suppose to be treated as valuable customers of the hotel, instead we received bad customer service and we did not get to file our complaint until April 5,2005 Tuesday. The general manger, Mike Lane, never did call me back on my cell phone, instead, I had to call him on April 5,2005 at approxiametly 10:00a.m. to ask him about the report. I am not suppose to be asking about him giving the report to Johnnie or I, instead he should be making sure that he touch base with us to make for sure we get the report. Johnnie and I had informed Mike Lane that we have tenative schedules because I go to college, and Johnnie works full time. Mike Lane ignored our complaint, and he did not touch base with us like he was suppose to. On April 5, 2005 at approxiametly 11:57a.m. Mike Lane apologized to me in the Budget Suites office in Addison personally for not informing me about the report, which he stated that he left it two days ago on the desk in the front desk. He also told me that there was shift change two days ago, so his employees were unaware of the report that he left for Johnnie or me to pick up. He also said that he briefly reviewed my report, and the only thing that he could do to accomate or compensate Johnnie and I is to extend our hotel stay for one more day. If wanted more compensation, we would have to speak to the Regional Manager, Brian Roberts. I definetely wanted to speak to the Regional Manager instead of taking his sorry poor of an excuse offer. I taught was very unnessary for him to say this. One day of staying at Budget Suites in Addison is not going make up for Johnnie paying $199.00 for staying at this place on a weekly rate with the following defaults: no microwave, no toliet tissue, roaches, carpet stains on the floor, bad smelling hall ways, an uncleaned restroom when we first got checked into D2090. I think Johnnie and I deserve our full refund back on all of the charges for the hotel, or least half of our money back. If they could not do anyone of these options they should at least extend our hotel stay for a week. For the whole time Johnnie and I have been discontent with the room, and we have corresponded several times with the front desk employees and the general manger as well. It is the general manager's responsibilty to see fit that every customer of Budget Suites gets treated in a professional and customer service oriented matter. We were totally misinformative about everything since the time we entered and checked into the hotel in Addison. The general manager Mike Lane, tried to plea bargin with me about extending our room for one more night so that I would not tell his Regional Manager named Brian Roberts about his improfessionalism. I was not that nonclant to do such of a thing. I may be young, but I am not easy. I believe in justice and fairness, and with the favor of God on Johnnie and I side we will get our compensation. If God before Johnnie and I, he is more than a whole world against us(acc. to Romans 8:31). I spoke to the Regional Manager Brian Roberts on the Budgets Suites of Addison office telephon, and I told him about everything that Johnnie and I were dissatified about in referent to our stay and our rooms defaults. He told me that he would pick up my report, and he would call me later today. Sometime between 5:00-6:00p.m. since he was helping out at the Colony Budget Suites, and he was going to be in a meeting at 3:15p.m. He said that he would call me back on my cell phone to give me the finalization of my report. He also said that he would meet with Mike Lane the general manager, and talk to him as well. I believe in the name of Jesus that this matter will be resolved because Greater that God is in Johnnie and I than He is in the whole wide world. We both plead the Blood of Jesus over this situation.