Worst hotel experience ever!
Room 1- we were given a king, although my reservation confirmation (through expedia) clearly stated 2 queens. clerk looked as if the print out i had was wrong.
Room 2- key did not work. Returned to lobby to get key. Opened door to find it was occupied!
Room 3- much discussion at desk that my reservation was for 2 queens non-smoking. Clerk insisted (again) her computer said king and that they had a huge wedding party and some holdovers (not MY problem!)
Room 4- floor smelled like an ashtray. Walked back to lobby woth the ashtray from the room and requested that they find a suitable room and move out luggage as an hour had elapsed and we were late for appointment.
Room 5- luggage moved. We got in at 1130 to find no toiletries.
Bed creaked and squeaked with every movement; walls are paper thin. NO water pressure, either
Lobby smells like backed up sewage.
While waiting for the rest of my party to meet in the lobby, a maintenance person walked in with a can of bug spray so he could kill the ants that were in another guest's room. Overheard the clerk say "I guess we will have to call an exterminator."
Restaurant was "dark" and nothing was in the warmers; you could order a "bagel and cream".
I am surprised hotel did not offer something for the inconvenience and frustration caused by their incompetence and errors!
- Also Known As:
- Holiday Inn Dallas North Addison Hotel
- Holiday Inn Dallas North Addison Hotel Addison
- Holiday Inn Addison
- Addison Holiday Inn
- Official Description (provided by the hotel):
- Our Addison Hotel is North Dallas/Addison business corridor, stay at the Holiday Inn® Dallas North - Addison hotel. We offer easy access to Addison Airport (ADS), as well as Dallas Fort Worth International Airport (DFW) and Dallas Love Field (DAL). While staying with us in Addison, Texas, corporate travelers reap the benefits of our hotel's proximity to Bank of America, Concentra, Halliburton, Mary Kay, Million Air, Siemens, State Farm and YUM! Brands. Additionally, we boast three meeting rooms with a total of 2,650 sq ft and a business center with print services and free HSIA access. Vacationers also find tons to do since our hotel's centrally located near Dallas, TX. We're only minutes from great entertainment like the Improv Comedy Club and Water Tower Theatre. We're also a short drive from historic sights, such as the Sixth Floor Museum. The Galleria Mall is just a few minutes from our property, as well. Whether business or pleasure brings you to North Dallas / Addison, our hotel's complimentary high-speed Internet access keeps you connected. In addition, Kem's Restaurant and Bar serves great meals and cocktails and features room service, too. With access to the 24-hour fitness center, you can keep your workout routine and afterward, enjoy a dip in the outdoor pool. With features like these, it's easy to see why we're a popular choice among hotels in or near Dallas, TX. ... more less
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