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“Nice place but ended in a MESS!!!” 1 of 5 stars
Review of Hawthorn Suites by Wyndham

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Hawthorn Suites by Wyndham
2.5 of 5 Hotel   |   15200 Addison Rd, Addison, TX 75001 (Formerly Addison Galeria Hotel)   |  
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Ranked #8 of 19 Hotels in Addison
GreenLeadersSilver level
GRAND PRAIRIE
1 review
“Nice place but ended in a MESS!!!”
1 of 5 stars Reviewed October 31, 2012

My husband plays monthly at the restaurant across the street, and because he ends late with his performance we decide to stay at a hotel. Well we decide on October 24, 2012 to stay at the Hawthorne. Although the hotel was clean the staff is INCONSIDERATE The next morning, I got up and left my glasses there. I called later on that day and said I left my glasses Kim stated she didn't find them ,but I said well I'll call back in the morning. Well sure enough Kennedy answer the phone the next morning and said we found your glasses and I will leave them at the front desk so you can pick them up....Needless to say she even described my case....If I didn't live 30 miles away I should have went then to get them, but my husband went the following day....when he arrived he was told that they couldn't find the glasses. Now Kennedy has been in the hospital but someone still hasn't locate my glasses...I can see if I waited a week but it was the next day. I think it's poor management and I will drive home or to the Embassey before I lay my head down in anyone of Windham hotels.I will let my friends and anyone who listen not to stay there....the Internet is a powerful tool.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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198 reviews from our community

Traveler rating
    88
    54
    34
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    8
See reviews for
45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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English first
RICHMOND
1 review
3 of 5 stars Reviewed October 28, 2012

Stayed in Hawthorn in addison and experience has been good, service was good
Hall curtain and carpet could have been a bit more clean... however overall was a good stay

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim P, Front Office Manager at Hawthorn Suites by Wyndham, responded to this review, November 11, 2012
Pradeep K,

Thank you for taking the time to post a review of your stay at the Hawthorn Suites in Addison. We are currently cleaning all the carpets and double checking the curtains as well. Thank you for bringing it to our attention.

We look forward to seeing you the next time you are in the Addison area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
1 review
3 of 5 stars Reviewed October 25, 2012

Staying at HAWTHORN SUITES was conviently close to everything ADDISON has to offer. BEST OF ALL WAS THE ASSISTANT MANAGER KIM PARMAN. She has an upbeat personality and is so helpful. WYNDHAM should be grateful to have such a wonderful employee. THANK YOU KIM AND HOPE TO SEE YOU SOON.

CRYSTAL, MYRTLE BEACH

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim P, Front Office Manager at Hawthorn Suites by Wyndham, responded to this review, November 28, 2012
Crystal,

Thank you for your awesome comments. We look forward to seeing you the next time you are in Addison.

Have a great day!
Kim
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CROSBY
1 review
4 of 5 stars Reviewed October 24, 2012

The service was great. The room was nice and clean. The only real problem was a bed that had noisy springs. All and all, was glad I booked the room.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim P, Manager at Hawthorn Suites by Wyndham, responded to this review, October 28, 2012
Michael,

Thank you for the nice words about our property. We are looking in to the bed spring issue, we appreciate you bringing them to our attention. Hope to see you again soon.

Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham

Address: 15200 Addison Rd, Addison, TX 75001 (Formerly Addison Galeria Hotel)
Phone Number:
Location: United States > Texas > Addison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Addison
#8 Family Hotel in Addison
#11 Business Hotel in Addison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
All-suite extended stay hotel offering extended comfort at an affordable price. Guest rooms are large and comfortable, and all suites have a full kitchen. The hotel is located in the heart of Addison's 170+ restaurants. The hotel is walking distance to several restaurants including Outback Steakhouse & Texas de Brazil. Addison Airport is right around the corner. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Hotel Addison
Hawthorn Suites Addison
Best Western Addison
Addison Best Western
Hawthorn Suites Galleria Area

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