My friends and I came up for a flag football tournament in Dallas on April 8th. The first bad sign was the location. Despite it saying it's on 4555 Beltline, the hotel is actually hidden far behind the street and we had to call in order to locate it. The second bad sign was the door which the key would not open. After three visits to the front desk, we got through using the joining door between the two rooms we booked. The third bad sign was the smell of the room. We had booked two non-smoking rooms, but both rooms were reaked of cigarettes smell. The manager insisted they were non-smoking and did not offer any explanations or room change. It was not worth to save the extra 20 bucks. My teammates and I checked out the next day and moved to the Homewood Suites by Hilton right in front and had an awesome night. I did appreciate the manager for allowing us to get our refund for the night we did not stay.

My son and I travel to Dallas every other month to go to the hospital there. We have tried staying at many hotels and this one is the best for the price. We are always treated wonderful!!! Rooms are great and service is wonderful. Everytime I decide to stay closer to the hospital, I am very disappointed. I have vowed to my son that from now on we will not try any other hotels. Get job Comfort in of Addison. Thanks alot

I've stayed here 3 times, and had mixed results. What I love: fabulous room design...spacious, with French doors separating bedroom from living room/kitchen area, a TV in both areas, and both shower facilities or grand whirlpool tub in bedroom. I also love the indoor pool and well-equipped exercise room. Now, for the problems........first stay, checked into a room without a working toilet. They reaccommodated me with another room. Unlike at the nearby Hampton Inn, though, which assists you with your move from one room to another, you do it all yourself at this hotel. Then, that night, I was awakened by an ear-splitting fire alarm positioned over my bed. There was no fire.....no explanation why the alarm went off....just a horrible night's sleep. Second visit....fine. Third (and final) visit: had a smaller room without the French doors separating the living area and the bedroom. Service indifferent....maid did not refill obviously empty Kleenex holder; my call to the front desk for replenishment was greeted by an obviously "can't-be-bothered" clerk, and....no surprise....nothing was done. But the absolute worst of it all was waking up the next morning to find a roach crawling on my bare skin under my pajamas. YIKES!!! After that, I viewed the continental breakfast.....with cereal and milk served from bulk containers instead of individual packages, like at a Fairfield or Hampton Inn......with much more distaste than usual. This has the potential for being a lovely property....great design, super location.....but service and maintenance are not up to the standards of the Marriott or Hilton value-priced properties.