I think the 4 star rating should be reviewed. I have stayed at enough 4 star hotels to know this is not comparable. Where do I start, the room decor was modern, they've done a great job except they left the bed alone. My bed was rock solid and was very uncomfortable. It seemed the walls were paper thin, we heard everything our neighbors were saying. The staff was great until departure day. The front counter staff was a bit stuffy. Customer service with a smile has not been implemented. Room service was overpriced for the quality of food that you get. I'm not sure I would stay at this hotel again.

I was there for a meeting from Fri-Sun. I had bug bites from my stay, I paid for internet service and had to wait 2hrs for them to bring new cables because the ones in the room didn't work, and that isn't the worst of it. I went up to my room to get my credit card out of my purse and found that the room had been cleaned and my purse as well. My bank card was sticking half out of my purse, a few other cards were out of place and money was missing. I reported this to security who said they would "investigate" I had to cancel my bank card, credit cards, and checks. Over a week later I have not been compensated in any way....not even the money that was stolen. and they haven't even returned my calls. They refuse to provide me with a report of the incident and have not shown me that anything has been done. Do not leave anything in your rooms!

Was recently here for a conference with over 650 attendees. Nice place, showing its age a little bit.
Guest rooms were dark, needed more light and drawer space.
Good service in hotel, shuttles and valets could have been more helpful...they should have expected our group making it busy there.

Stayed at the InterContinental Dallas in September 2008 in connection with a conference. Room was large, comfortable, attractive and well-appointed. Bath was spacious. Property was clean and well-priced. Numerous dining options are within a short drive. Property seems well-managed and pricing (at least at the rate associated with my conference) was excellent. If you have reason to be in North Dallas/Addison, this property is an excellent choice.