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“Very Professsional Staff” 5 of 5 stars
Review of Comfort Suites University

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Comfort Suites University
2.5 of 5 Hotel   |   1902 East I-20, Abilene, TX 79601   |  
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Hotel amenities
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Choice Privileges Points
Ranked #11 of 36 Hotels in Abilene
Certificate of Excellence 2014
Mesa, Arizona
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Very Professsional Staff”
5 of 5 stars Reviewed November 23, 2013

We were travelling cross country from NC to AZ with four nightly stays in Choice Hotels... this is the only one worthy of an excellent review. From the check-in to check-out it was FIRST CLASS. I needed a handicap room following hip surgery... and it couldn't have been any nicer or more accommodating for what I needed. Lots of room!! Clean!! The entire facility was so pleasant... Large breakfast room, with more than an adequate meal and serving staff.
We would HIGHLY RECOMMEND planning your stop at this Comfort Suites. We definitely plan to stop there again.
Our confirmation number was ACCT. 311368664

Room Tip: Be specific about your needs when you book your reservation.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComSuiUni, General Manager at Comfort Suites University, responded to this review, November 25, 2013
Thank you so much for such a nice review I will be sure to pass on these wonderful comments to everyone in out team.
Thank you for your business and we hope to see you again
General Manager
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114 reviews from our community

Traveler rating
    59
    29
    18
    5
    3
See reviews for
49
17
4
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Iowa
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 6, 2013

Was a very nice hotel but now is showing wear. They need to update soon or no one will want to stay. Carpets are showing stains, tile in bathroom broken off. Small things that add up. Nice staff. Good location close to ACU.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComSuiUni, General Manager at Comfort Suites University, responded to this review, November 7, 2013
Dear Guest,
Thank you for your comments, we are currently in the process of updating and renovating our rooms.
we appreciate your feedback and hope that you will visit us again to see the updates in the next coming months.
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College Station, Texas
1 review
5 of 5 stars Reviewed October 28, 2013

The place is great. Excellent location to ACU. Staff very friendly,excellent rooms.Staff remembers our name we have been there so much.Hard to get to with construction but only took one trip to get construction figured out. Lots of food choices nearby and handy Walmart to stock room fridge with snacks. 309635985

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComSuiUni, General Manager at Comfort Suites University, responded to this review, October 30, 2013
Thank you for your wonderful comments, we are also hoping that the construction is completed in a timely manner for the convenience of our guests. We are looking forward to your next stay with us and we always appreciate your business.
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Houston, Texas
Top Contributor
66 reviews 66 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 14, 2013 via mobile

Nice Comfort Suites but very difficult to get to because of road construction. We could see it from the Fwry but were then passed it and spent 30 minutes in frustration trying to reach it. The nav system couldn't even get us there! But we enjoyed the hot tub once we checked in to help release our frustration.

Lovely room with living area for around $80 plus taxes.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComSuiUni, General Manager at Comfort Suites University, responded to this review, October 23, 2013
Thank you for your response and we are working closely with the city to have some sign put up to help with directions whilst construction is going on.
we appreciate your business and we hope to see you again soon
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Pflugerville
1 review
4 of 5 stars Reviewed October 4, 2013

Will stay here over and over again. The breakfast was good and hot great coffee. Like being close to ACU .Everyone was friendly and helpful . Price and location great! Near many restaurants and shops. Access off I-20 is easy

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComSuiUni, General Manager at Comfort Suites University, responded to this review, October 8, 2013
thank you for your comments and appreciate you selecting our hotel from many other in Abilene, we hope your next stay with us is equally enjoyable
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Colorado
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 3, 2013

Customer service folks were all very nice. The building was clean and comfortable and my room was welcoming. Near by restaurants make for a number of dinner choices. What I found delightful - and a first - is the Happy Hour from 6:30 - 7:30 p.m. where you are provided no more than two glasses of adult beverage of your choice. (I think the choices were wine or beer.) Nice to touch after a long day's drive. The hotel is not farm from the I-state and I was concerned about traffic noise but I heard NONE. The only thing to look out for - and it is NOT the fault of the hotel - is that Abilene has LOTS of construction on-going and it was very difficult to get to the hotel. A real pain to be honest. However, well worth it.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComSuiUni, General Manager at Comfort Suites University, responded to this review, October 8, 2013
Thank you for your kind words and we are so happy that you enjoyed your stay with us.
we are looking forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 27, 2013

From check-in to check-out this was a great place to stay. The staff were extremely friendly, helpful, and pleasant. Our first room wouldn't get cool so we requested another room. Daniel checked and found the coldest room on the floor. He also helped move our luggage to the new room. At breakfast the next day, Jeremy helped my wife, who is uses a wheelchair to get her breakfast. Service above what is expected. Day one's breakfast was very good, day two.s not so good. Powdered eggs and greasy bacon. The only real complaint about the room was the noisy A/C, but this is seems to be a problem in nearly all motels. Would like to have an excuse to return to Abilene just to stay here again. conf 303768174

Room Tip: even the highway side is quiet
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComSuiUni, General Manager at Comfort Suites University, responded to this review, October 2, 2013
We are so glad that our staff took good care of you and appreciate that you have selected us as one of your favorite hotels in Abilene.
Thank you for your comments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites University

Address: 1902 East I-20, Abilene, TX 79601
Phone Number:
Location: United States > Texas > Abilene
Amenities:
Free Breakfast Restaurant Wheelchair access
Hotel Style:
#8 Business Hotel in Abilene
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites University 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Abilene Comfort Suites

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