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“Emergency stay ...” 4 of 5 stars
Review of Hampton Inn & Suites Abilene I-20

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Hampton Inn & Suites Abilene I-20
2.5 of 5 Hotel   |   3526 West Lake Road, Abilene, TX 79601   |  
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Ranked #2 of 36 Hotels in Abilene
West Palm Beach, Florida
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
“Emergency stay ...”
4 of 5 stars Reviewed August 24, 2013

During a recent work assignment, I was provided with a room at this location after a severe storm displaced me from another hotel. I called the front staff, explained the situation and the young man was very accommodating and provided me with a place to stay. The rooms show their wear but are clean and smell fresh. I always select the top floor away from the elevator, however, this particular stay was on an emergency because the other hotel I was staying lost all power and suffered roof damage during my stay. I was able to hear loud conversations from next door and people walking from above. Definitely, not a comfortable experience when traveling for business but is certainly a clean and value place to stay.

Room Tip: Top floor away from the elevator!
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review, August 26, 2013
Dear b0rtiz,

Thank you for taking the time to complete a review about your stay with us back in July due to the emergency with another hotel! I appreciate you choosing us as your second option in lodging. I want to apologize for the noise that you encountered while conducting business in Abilene. We are researching ideas on how to cost effectively provide better sound insulation for our rooms. I also want to thank you for the compliments on the cleanliness and freshness of our guest rooms. If you ever find yourself in Abilene again, we would love to have you give us another opportunity to provide a better stay!

~James Moore, Associate General Manager
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198 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
League City
Top Contributor
78 reviews 78 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 20, 2013

This was my second stay at this hotel. I am still very happy with the service and value that they give. I was warmly greeted at the front desk. My room was nice and spacious. I found a good selection of items for breakfast the next day and I was very pleased that the staff was warm and friendly. I recommend this hotel to anyone traveling to Abilene for College Events, etc..

Room Tip: I prefer the suites over the rooms. They cost a little more but they give you a lot more space to mo...
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review, August 21, 2013
Dear JMSDOC,

Thank you for taking the time to complete a review about your stay with us! I am so glad that we have done a good job with providing great service and quality. Your compliments are greatly appreciated. Thank you for recommending our location for College Events. We are only about 3 miles away from both Abilene Christian University and Hardin-Simmons University!

We look forward to having you stay with us again in the future!

~James Moore, Associate General Manager
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United States
1 review
5 of 5 stars Reviewed August 14, 2013

Great hotel. Clean. Good breakfast selection. Hotel was quiet even though it appeared to be full for the weekend. Pool area was clean. The fitness center was small with only a few machines but my husband used it and got a decent workout. Extremely courteous and helpful staff. Had a small party for my daughter who graduated and they even offered to keep some of the refreshments in their lounge refrigerator if they would not fit in the room refrigerator. We had 3 rooms with our group. The only complaint I heard was that the flag pole was outside one of the rooms and the chain banged against the pole when the wind blew and woke them up. Great place to stay.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review, August 16, 2013
Dear Lisa S.,

Thank you for taking the time to complete a review about your stay with us last weekend! I am glad that we could be a part of your daughter's graduation! I am blessed with such a great team that does the best to make every guest’s stay special! I am so pleased to hear about our efforts to make you and your family's stay special! Congratulations on your daughter's graduation with her Master's degree! Thank you again! And remember, We Love Having You Here!

~James Moore, Associate General Manager
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Texas
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 11, 2013

This is a smoking facility. People are allowed to smoke in their rooms on the same floor and next door to a non-smoking room. Does this make any sense to anyone? Our experience here was absolutely nothing like statements made in other tripadvisor comments. We booked this room because of tripadvisor and I would like to warn others especially those with allergies or asthma that they may need to book at a different hotel. The smokers were allowed by this hotel to smoke in their rooms and to also leave their doors ajar into the hallway. Our youngest has asthma and we were concerned about his health. The smoke filled our room. The staff said there was nothing that could be done. Really? I can think of a number of things. One, I am doing right now which is to let people know that smoking is allowed in this hotel and to forewarn others. So if you smoke you now know of a hotel that will welcome you and if you don't, BEWARE.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review, August 13, 2013
Dear TexasRoadTripMom,

First of all I would like to thank you for completing a review about our hotel. I appreciate the feedback about your stay with us and raising awareness about having smoking rooms. We do have 4 rooms that are smoking on the top floor of our hotel. I apologize for the inconvenience of being on the top floor with the smoking rooms. We do our best to accommodate every guest (including those who may smoke). We are also very aware of the needs of other guests who have special preferences like those due to allergies. We do our best to meet these request based on the knowledge provided to us when the reservation is made or at check-in. I apologize about your dissatisfaction and apologize that we did not have another room we could switch you to that is located on a different floor away from the smoking rooms. Smoking in the room with the door open is not something that we condone. When made aware of a situation, we do the best we can to ask the guest to be respectful of guests around who may be allergic or have asthma. Unfortunately, we cannot make or force people to do anything they are not willing to do.

Again, I apologize for your unsatisfactory stay with us in regards to the smoking rooms at our property.

~James Moore, Associate General Manager
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El Paso, United States
1 review
5 of 5 stars Reviewed August 9, 2013

The king suite was excellent for the price. The staff were very helpful. The location was easy to get to from the highway. The breakfast was hot and varied. The pool was refreshing. My family enjoyed the whirlpool by the pool. The rooms were spacious. The internet connectivity was excellent. If I am ever in Abilene, I will check out this hotel first.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review, August 13, 2013
Dear John H,

Thank you for completing a survey about our property and your stay with us. I am a little overwhelmed by all of your great compliments about your stay! You just filled your survey with praise about every aspect of the hotel; breakfast, the pool, our location, the rooms, and our internet. I am so glad that you enjoyed your stay with us. We look forward to your next visit in Abilene. And remember, We Love Having You Here!

~James Moore, Associate General Manager
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Mobile, Alabama, United States
1 review
5 of 5 stars Reviewed August 7, 2013

This hotel is my choice when staying in the Abilene area. As a business traveler, the amenities afforded by this facility are excellent. Staff was helpful and knowledgeable of area, rooms and public areas were very clean and attractive, and location of complex is convenient to shopping and dining establishments.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review, August 9, 2013
Christine, thank you for taking the time to complete a review for our hotel. On behalf of my staff, thank you for the compliments. We are so glad to hear that you enjoyed your stay with us so much and that our offerings and rooms were excellent. We look forward to having you stay with us again next time you are in Abilene!

~James Moore, Associate General Manager
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Dallas, TX, United States
1 review
5 of 5 stars Reviewed August 6, 2013

I was not in my room very much, but the time spent there was made very pleasant by the amenities. The bed was EXTREMELY comfortable, and the bathroom was clean and easy to navigate. I was made to feel very welcome by the employees.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review, August 7, 2013
Dear Marca Lee,

Thank you for completing a review about your stay with us! We appreciate your kind comments about your stay with us and the amenities provided. I am glad that you enjoyed our comfortable Cloud 9 beds! Maybe next time you travel through Abilene you will have a chance to relax more in the room. We look forward to having you stay with us again!

~James Moore, Associate General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Abilene I-20

Address: 3526 West Lake Road, Abilene, TX 79601
Phone Number:
Location: United States > Texas > Abilene
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Abilene
#3 Family Hotel in Abilene
#5 Business Hotel in Abilene
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Abilene I-20 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
The Hampton Inn & Suites Abilene hotel is located right off I-20 and right down the road from Abilene Christian University and Hardin-Simmons University. We offer free breakfast and complimentary WiFi for your convenience and clean and comfortable beds for your comfort. Come visit Abilene and discover all that West Texas has to offer! ... more   less 
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Also Known As:
Hampton Inn & Suites Abilene i-20 Hotel Abilene
Hampton Inn And Suites Abilene i-20
Hampton Inn Abilene
Abilene Hampton Inn

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