I stayed in the Hilton Garden Inn while in Abilene on business, spending a week and a half as a guest here. I found the entire experience enjoyable and comfortable, and would be glad to stay again should my travels bring me back to Abilene.
The parking lot has signs warning guests that this is a "high prowl" area and advising that cars be left locked and devoid of valuables. Not a heartwarming start to the stay, but I'm glad they provide the warning. Sure enough on my second night there I was asked by two young men with a car full of children if there were any way I could help their kids get some food today, which I declined to do. It wasn't threatening, but I was disappointed in the lackluster panhandling. Most of your higher quality panhandlers have a better story concocted than "look at these children and give me money," but I can't really hold the Hilton responsible for low-caliber beggars. I'll review the panhandlers on another review. On to the hotel!
The lobby is very nice and obviously cleaned meticulously. A well stocked bar and restaurant are located in the lobby, serving breakfast every day and dinner each evening, with drinks available until ten. I did not have the chance to eat here, but it smelled amazing every morning. The staff of the restaurant and bar were very personable, making conversation easily and making me feel very welcomed. Considering all I was doing when I spoke with them was pillaging their supplies of plastic forks and knives as well as cadging their peanut butter and jelly packets, they were remarkably pleasant. A cooler of fruit adorned water is by the desk, with a platter of cookies as well. The cookies arrive around five, so it's no use hanging around at three in the afternoon waiting for free cookies.
The pool is indoor and clean. I did not take a swim, but it looked very nice and the gym adjacent likewise seemed well kept up. It's not a large pool, but it's an indoor pool in a hotel: no one is expecting diving boards and water slides, I hope.
The room was very well appointed and comfortable. One surprising feature was adjustable firmness! Each side of the King size bed has a dial on it to set firmness. This is explained at check in, and works very well. Changing the setting takes about ten minutes for whatever gnome in the machinery makes it happen to make it happen but it was a very nice touch and I took full advantage. A small kitchenette is available with a dorm fridge and a microwave. Plates and silverware can be had from the front desk/restaurant as I mentioned above, though I would have liked a toaster in the room as well. You can't MICROWAVE a toasted cheese sandwich. Believe me. In fairness, when I asked about a toaster at the front desk, Shane at the desk was very helpful and offered to have the kitchen toast me something. I didn't take him up on it, but it was good of him to offer.
I had a maintenance issue which was really more cosmetic than anything. The kickplate on the door was bent up a little which could (and probably did, causing the bend) catch on someone's luggage or pants as they came into the room. I let the front desk know this on a Sunday, telling them it was not a big deal for me and they may just want to fix it between guests. Despite my protestations that it was not a high priority, a maintenance man was at my door in half an hour, spending an hour on a Sunday to fix it, apologizing for the inconvenience. I felt like apologizing to him: I should have told them about it on checkout! I was impressed if embarrassed that they'd sent a guy to fix it that very instant.
The shower is a stand up with sliding glass doors, so no luxurious bubble baths for me, but the water pressure was great and the temperature was able to get to "uncomfortably hot." Toiletries are what you'd expect from a Hilton: quality shampoo, conditioner, and lotion are provided in the room each day. I also got a makeup removing cloth on three days, making me wonder if it was supposed to happen every day, or not at all? In either case I squirreled them away and brought them home to my wife, who was pleased for the souvenir. On one day the maid service clearly forgot to swap towels out, which was only a surprise the next morning when I stumbled into the shower and tripped over the ball of yesterday's towels. I didn't complain, though. It was only the one day, and I had enough towels anyway, so no big deal.
Overall I really enjoyed my stay. I was working late nights and didn't get to see much of Abilene except my hotel room, and it was always very comfortable and a good place to come "home" to.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.