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“I normally don't review fast food BUT” 5 of 5 stars
Review of Krystal

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Krystal
2684 Alcoa Hwy, Alcoa, TN 37701
865-970-2645
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Ranked #33 of 67 Restaurants in Alcoa
Restaurant details
Knoxville, Tennessee
Senior Contributor
41 reviews 41 reviews
34 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“I normally don't review fast food BUT”
5 of 5 stars Reviewed July 2, 2014

I have been here twice in the last month and the food is always fresh and hot!The reason I wanted to review them is because the staff is always just so nice! Keep up the good work it really shows!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3 reviews from our community

Visitor rating
    2
    0
    0
    1
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Reviewer
5 reviews 5 reviews
4 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great service”
5 of 5 stars Reviewed June 24, 2014

My food was hot!!! Thank GOD!!! This was the first time in a year that I recieved great customer service & my food was hot(fries). The Asst Manager on duty was very attentive to our needs. September was the Asst Manger on duyt. I needed to bring her back to Birmingham, Al and get her a job here to improve service time @ the store close to my home.

Visited June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Top Contributor
75 reviews 75 reviews
32 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
“Not the best to eat at....”
2 of 5 stars Reviewed August 29, 2013

This Krystal is located close to where I work. I have been here several times and I went to day for lunch. The service was really lacking. Drive thru was lined up around the building during lunch time. Why would they not have more employees staffed during the busy time of the day with the store right across the street from an airport?! Also, the drive-thru person was more than rude. When I drove to the speaker I heard, "I'll be with you in a minute"... I mean really?!?!? No, "Welcome to Krystal" or anything like that. Just a shut down right up front. Then the food. Cold as usual. The fries were old, and the burgers were so old the cheese was like rubber. Will not be back here for food any more!

  • Visited August 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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