We were scheduled to fly out of the Knoxville airport for an extended vacation. I checked all the hotels and reviews for a Park and Fly Package. Came upon this hotel and it was perfect. The price was right, the accommodations fine, and it was even within walking distance of restaurants for dinner. However what put it over the top was Bill Bailey....I made my reservation by phone and spoke to him and then when we checked in he was working the front desk. He was very efficient and helpful.....even walked me through getting my boarding passes. When we returned he was the one to pick us up at the airport. It is refreshing to do business with an efficient and caring individual such as Mr. Bailey. If we fly out of Knoxville again we will certainly stay there and hope to be served once again by Bill.