We recently stayed at the Quality Inn at 206 Corporate Place in Alcoa, TN. We WILL NOT stay there again and we will be posting on other websites about the "quality" of Quality Inn. We were there for 9 days (Aug. 9-18, 2013) and for the whole stay we continually had to make requests and ask for things that are normally supposed to be provided without question. So it brings to question, just exactly what is your 'level' or what do you consider to be "quality"???
When we all checked in and went to our rooms on the third floor, we were immediately hit with the smell of cigarette smoke as soon as we exited the elevator. That was not acceptable. None of us smoke and don't want to be in contact with it like that and my daughter-in-law, who is pregnant, certainly did not want the exposure to it. We put our bags in our rooms and made a joint decision to request another room. Within 10-15 minutes, we were all at the front desk requesting another room. They told us, “Well, that's the way it is on the 3rd floor....half smoking and half non-smoking". We told them the smell was wafting all up and down the hall and we were unhappy with that, so change us to another floor then. They said, "Well, have you used the room at all or sat on the bed?" We told them we had put our luggage in the room and had sat on the bed and they said since we had done that, they couldn't really accommodate us by giving us another room. So we asked if they didn't have something they could do about the wafting smell down at our end of the hall, and they said "just air freshener". We know that when you stay in any hotel, you are to be accommodated if you have a complaint. We were not accommodated and spent our 9 days with wafting cigarette smoke. That is unacceptable.
There was dark scum in the swimming pool....a sign of not being properly maintained and cleaned. Even if the pool isn't being used, it should still be kept clean at least for appearances. The room was not dusted in our room or my son and daughter-in-law's room. Looked like it hadn't been dusted in weeks. Next, we constantly had to ask for towels because an adequate amount was not supplied to the room. The same thing was happening to my son and daughter-in-law's room across the hall from us. The hallway was not being properly vacuumed as there was the same crud along the edges of the carpet as soon as you come off the elevator and that stayed the same the whole 9 days. My son and daughter-in-law had returned to their room on one day and found cleaning fluid that had been left on the counter top by the basin.....they had to go down to the front desk and complain about that.
One evening we ran out of Kleenex in our room and I had to call down to the front desk and ask for more. The gal brought up a box of "opened" Kleenex. I thought, "Hmmmm, she must have opened it for us as a courtesy measure". Wrong. It was a used box that she had gotten from who-knows-where because we were out of Kleenex by morning. I called the front desk and complained about that. The lady at the front desk had to bring us another box....new and un-opened this time. Now keep in mind, every time we had to ask or complain about something, we kept being told, "Oh! That shouldn't be happening!" yet things continued to happen.
One morning while in the breakfast area eating breakfast, this man came in with nothing on but a pair of shorts.....no shirt and no shoes and a dog in his arm. It caught the attention of everyone dining in there. Since the establishment was doing nothing about it, one of the dining guests got up and went over to him and told him he needed to put a shirt and shoes on before coming into the dining area and to not bring the dog in there. The man got rather loud and hostile about it. So the hotel guest had to tell him again to go put a shirt and shoes on and to keep his dog out of the area. Finally, the man left and then re-appeared about 15 minutes later wearing flip flops and a sleeveless leather vest AND had his dog again, this time on a leash. He went over to the table of the dining guest and being loud and hostile again, said, "There! Are you happy now! And my dog is a "Service Dog!” Well, the dog was obviously not a service dog because it wasn't wearing a "Service" vest, nor was it in any way obedient. A "Service" dog is obedient and stays with its owner at all times and you don't carry a "Service" dog in your arms. The dog was so disobedient, that when the man went back over to the food with it, the dog didn't want to go and starting squatting on the floor, resisting being led, so the man was literally dragging it with the leash up around the dog’s neck. There was staff around, the gals at the front desk and the guy who was supposed to be taking care of the breakfast area and they all chose to ignore what was going on. It was their responsibility to take care of the situation. A hotel guest should not have to do that. That was un-acceptable as well.
Are there more complaints? Yes indeed! On different occasions, we had to go over to the front desk and complain about the food in the breakfast area. We had to ask for more biscuits because there were no biscuits out there. One morning, I had to throw my biscuits away because they were so hard in places I couldn't even cut them with a knife. Another time we had to go over to the front desk and ask for more gravy because the gravy pan was empty and for a couple of days, the gravy was thin and watered down. We figured they were either running out and not re-stocking or maybe just didn't want to make any more, but it had definitely been thinned down. Another day, no bananas and we also had to ask for the yogurt to be re-stocked. Another day we had to ask for the hard boiled eggs to be re-stocked. And then one morning the bagel cutter disappeared. We had to go to the front desk and ask for that. We were told, "Oh, we're not allowed to put it out." "Really???? Because it's been out every day that we've been here so far." So they went and got it and brought it out. Same thing happened another morning where we saw another guest asking for the bagel cutter. It had to be brought out again. I had to ask one morning for more packages of grits to be brought out and more Splenda packets to be brought. The guy that was supposed to be taking care of the area would come through and check some things for re-stocking and bypass other things and disappear again. One morning I had to ask for more waffle batter. This was a regular occurrence....having to go to the front desk and ask for things because they weren't being kept stocked.
Now this next one really takes the cake. One morning while having breakfast, a man comes in and makes his waffle, doctoring it up with butter and syrup. Upon leaving the food area, he had evidently tipped his plate and left a trail of syrup on the floor all the way from the food area, back to his table. And it just got left there. And elderly couple came in to dine and the woman stepped in the syrup and made a comment about it. I got up and made a trip over to the front desk (which was becoming a habit by now) and told them about the syrup and they needed to get someone to clean it up before someone would slip and fall in it. They sent one of their housekeeping ladies over to clean it up. Now, what she did was (holding my head and shaking it....oh my gosh!), to get a dry towel, drop it on the floor, put her foot on it and proceed to drag it along a partial trail of the syrup, smushing the towel along over it, making the mess even worse than it was. Then picking up the towel and saying, "There, that'll have to do for now" and walked away. I then got up and went back over to the desk and told the gal at the desk about the situation so she came over with a wet mop and washed that area with the rest of the area un-touched and said, "It'll be cleaned better after breakfast is over."
And one more note. Your computer system is slower than a seven year itch. While going through the process of checking out, we used the computer to print out our boarding passes for our flight. It took forever and a day to use the website to go to each of our pages in order to print them out. I finally asked the girl at the desk if their system was always that slow and she said, "Yes, it's always been slow for as long as I've been here and I've been here a week, now." Gosh! Really???? This is the "quality" you provide for your guests???? We've had better stays in better places! This again begs me to ask, “Just exactly what is your ‘level’ or what do you consider to be “quality”???
Towards the end of our stay, we decided to go "hotel shopping" and investigating 7 other hotels in the area to check out their services and accommodations. In telling them what we had been experiencing over at the "Quality" Inn, they were shocked, stating that none of those things should be happening and putting emphasis on the fact that when we requested to have our rooms changed, regardless if we had sat on the bed or anything, we should have been accommodated immediately. They said it didn't matter if you went to the bathroom and used a towel to dry your hands after washing them, your rooms should have been switched, especially having told them that our daughter-in-law was pregnant and didn't want the contact with the cigarette smoke.
Not only did word-of-mouth travel to the other hotels in the area, but like I said, we will be going on other websites and posting our grievances there as well that this was sub-standard and definitely not "Quality."
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.