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“The "No-Quality" Inn” 1 of 5 stars
Review of Quality Inn Alcoa

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Quality Inn Alcoa
2.5 of 5 Hotel   |   206 Corporate Place, Alcoa, TN 37701 (Formerly Jameson Inn Alcoa)   |  
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Ranked #9 of 16 Hotels in Alcoa
Santa Ana, California
1 review
“The "No-Quality" Inn”
1 of 5 stars Reviewed August 26, 2013

We recently stayed at the Quality Inn at 206 Corporate Place in Alcoa, TN. We WILL NOT stay there again and we will be posting on other websites about the "quality" of Quality Inn. We were there for 9 days (Aug. 9-18, 2013) and for the whole stay we continually had to make requests and ask for things that are normally supposed to be provided without question. So it brings to question, just exactly what is your 'level' or what do you consider to be "quality"???

When we all checked in and went to our rooms on the third floor, we were immediately hit with the smell of cigarette smoke as soon as we exited the elevator. That was not acceptable. None of us smoke and don't want to be in contact with it like that and my daughter-in-law, who is pregnant, certainly did not want the exposure to it. We put our bags in our rooms and made a joint decision to request another room. Within 10-15 minutes, we were all at the front desk requesting another room. They told us, “Well, that's the way it is on the 3rd floor....half smoking and half non-smoking". We told them the smell was wafting all up and down the hall and we were unhappy with that, so change us to another floor then. They said, "Well, have you used the room at all or sat on the bed?" We told them we had put our luggage in the room and had sat on the bed and they said since we had done that, they couldn't really accommodate us by giving us another room. So we asked if they didn't have something they could do about the wafting smell down at our end of the hall, and they said "just air freshener". We know that when you stay in any hotel, you are to be accommodated if you have a complaint. We were not accommodated and spent our 9 days with wafting cigarette smoke. That is unacceptable.

There was dark scum in the swimming pool....a sign of not being properly maintained and cleaned. Even if the pool isn't being used, it should still be kept clean at least for appearances. The room was not dusted in our room or my son and daughter-in-law's room. Looked like it hadn't been dusted in weeks. Next, we constantly had to ask for towels because an adequate amount was not supplied to the room. The same thing was happening to my son and daughter-in-law's room across the hall from us. The hallway was not being properly vacuumed as there was the same crud along the edges of the carpet as soon as you come off the elevator and that stayed the same the whole 9 days. My son and daughter-in-law had returned to their room on one day and found cleaning fluid that had been left on the counter top by the basin.....they had to go down to the front desk and complain about that.

One evening we ran out of Kleenex in our room and I had to call down to the front desk and ask for more. The gal brought up a box of "opened" Kleenex. I thought, "Hmmmm, she must have opened it for us as a courtesy measure". Wrong. It was a used box that she had gotten from who-knows-where because we were out of Kleenex by morning. I called the front desk and complained about that. The lady at the front desk had to bring us another box....new and un-opened this time. Now keep in mind, every time we had to ask or complain about something, we kept being told, "Oh! That shouldn't be happening!" yet things continued to happen.

One morning while in the breakfast area eating breakfast, this man came in with nothing on but a pair of shorts.....no shirt and no shoes and a dog in his arm. It caught the attention of everyone dining in there. Since the establishment was doing nothing about it, one of the dining guests got up and went over to him and told him he needed to put a shirt and shoes on before coming into the dining area and to not bring the dog in there. The man got rather loud and hostile about it. So the hotel guest had to tell him again to go put a shirt and shoes on and to keep his dog out of the area. Finally, the man left and then re-appeared about 15 minutes later wearing flip flops and a sleeveless leather vest AND had his dog again, this time on a leash. He went over to the table of the dining guest and being loud and hostile again, said, "There! Are you happy now! And my dog is a "Service Dog!” Well, the dog was obviously not a service dog because it wasn't wearing a "Service" vest, nor was it in any way obedient. A "Service" dog is obedient and stays with its owner at all times and you don't carry a "Service" dog in your arms. The dog was so disobedient, that when the man went back over to the food with it, the dog didn't want to go and starting squatting on the floor, resisting being led, so the man was literally dragging it with the leash up around the dog’s neck. There was staff around, the gals at the front desk and the guy who was supposed to be taking care of the breakfast area and they all chose to ignore what was going on. It was their responsibility to take care of the situation. A hotel guest should not have to do that. That was un-acceptable as well.

Are there more complaints? Yes indeed! On different occasions, we had to go over to the front desk and complain about the food in the breakfast area. We had to ask for more biscuits because there were no biscuits out there. One morning, I had to throw my biscuits away because they were so hard in places I couldn't even cut them with a knife. Another time we had to go over to the front desk and ask for more gravy because the gravy pan was empty and for a couple of days, the gravy was thin and watered down. We figured they were either running out and not re-stocking or maybe just didn't want to make any more, but it had definitely been thinned down. Another day, no bananas and we also had to ask for the yogurt to be re-stocked. Another day we had to ask for the hard boiled eggs to be re-stocked. And then one morning the bagel cutter disappeared. We had to go to the front desk and ask for that. We were told, "Oh, we're not allowed to put it out." "Really???? Because it's been out every day that we've been here so far." So they went and got it and brought it out. Same thing happened another morning where we saw another guest asking for the bagel cutter. It had to be brought out again. I had to ask one morning for more packages of grits to be brought out and more Splenda packets to be brought. The guy that was supposed to be taking care of the area would come through and check some things for re-stocking and bypass other things and disappear again. One morning I had to ask for more waffle batter. This was a regular occurrence....having to go to the front desk and ask for things because they weren't being kept stocked.

Now this next one really takes the cake. One morning while having breakfast, a man comes in and makes his waffle, doctoring it up with butter and syrup. Upon leaving the food area, he had evidently tipped his plate and left a trail of syrup on the floor all the way from the food area, back to his table. And it just got left there. And elderly couple came in to dine and the woman stepped in the syrup and made a comment about it. I got up and made a trip over to the front desk (which was becoming a habit by now) and told them about the syrup and they needed to get someone to clean it up before someone would slip and fall in it. They sent one of their housekeeping ladies over to clean it up. Now, what she did was (holding my head and shaking it....oh my gosh!), to get a dry towel, drop it on the floor, put her foot on it and proceed to drag it along a partial trail of the syrup, smushing the towel along over it, making the mess even worse than it was. Then picking up the towel and saying, "There, that'll have to do for now" and walked away. I then got up and went back over to the desk and told the gal at the desk about the situation so she came over with a wet mop and washed that area with the rest of the area un-touched and said, "It'll be cleaned better after breakfast is over."

And one more note. Your computer system is slower than a seven year itch. While going through the process of checking out, we used the computer to print out our boarding passes for our flight. It took forever and a day to use the website to go to each of our pages in order to print them out. I finally asked the girl at the desk if their system was always that slow and she said, "Yes, it's always been slow for as long as I've been here and I've been here a week, now." Gosh! Really???? This is the "quality" you provide for your guests???? We've had better stays in better places! This again begs me to ask, “Just exactly what is your ‘level’ or what do you consider to be “quality”???

Towards the end of our stay, we decided to go "hotel shopping" and investigating 7 other hotels in the area to check out their services and accommodations. In telling them what we had been experiencing over at the "Quality" Inn, they were shocked, stating that none of those things should be happening and putting emphasis on the fact that when we requested to have our rooms changed, regardless if we had sat on the bed or anything, we should have been accommodated immediately. They said it didn't matter if you went to the bathroom and used a towel to dry your hands after washing them, your rooms should have been switched, especially having told them that our daughter-in-law was pregnant and didn't want the contact with the cigarette smoke.

Not only did word-of-mouth travel to the other hotels in the area, but like I said, we will be going on other websites and posting our grievances there as well that this was sub-standard and definitely not "Quality."

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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81 reviews from our community

Traveler rating
    29
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18
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Irvine, California
1 review
2 of 5 stars Reviewed August 24, 2013

Recently my wife, parents, and I stayed at the Quality Inn located in Alcoa, TN. My parents and I had stayed there several years before, when it was still under the name of Jameson Inn. We absolutely loved it and were looking forward to staying there again while we were visiting my brother and his family. Since the last time we had been there, the hotel had switched from the Jameson Inn to the Quality Inn. The hotel staff assured us the name was the only thing that had changed; we would still receive the same level of care and service as on our first visit. With that in mind we booked our stay for nine days. Once we got there, we quickly learned that the physical building was the only thing which remained the same. We did NOT receive the same level of service as we had four years prior. We did not find a whole lot of "quality" during our stay. A more apt name change would have been the "Low-Quality Inn".

• We asked for a non-smoking room, but got placed on a floor that was part non-smoking and part smoking. When we went up to our room to unpack, the hallway reeked of cigarette smoke. It literally smelled like a Las Vegas casino. We asked to be moved to a completely non-smoking floor so my pregnant wife wouldn't have to walk through the smoke every day, but the hotel desk clerk said there was nothing they could do. Since we had already gone up to the room and sat on the bed we had to stay in that room because the hotel wouldn't be able to rent it out to anyone else. I am certain they could have re-cleaned the room and re-rented it sometime during our nine day stay.
• On several occasions we had to ask for extra bath towels because we weren't provided with the appropriate amount that should be standard in the room. Not only did we not receive towels, but we also had to call and ask for wash clothes, hand towels, and a bath mat. My parents had the same problem in their room.
• Cleaning products were left in our room
• The bed sheets were not changed when we requested it. We know this because my wife cut herself while shaving her legs in the shower. She noticed the cut when she sat down on the bed and saw blood on the sheets. The next morning we found that the blood was still there.
• The hallway floors were constantly dirty and in need of vacuuming. In fact, we noticed that we kept seeing the same debris in exactly the same spots on the floor. Obviously, certain spots weren't being vacuumed at all. There were signs up around the hotel saying that new paint and new carpet were supposed to be put in later in the week. We figured the hotel staff might not have been vacuuming very well because they were waiting for the new flooring to be installed. When we asked about it, we were told the remodeling had been done the week before, but the signs were still up.
• One morning a hotel guest came down to breakfast wearing nothing more than a pair of shorts and carrying his dog under his arm. A hotel staff member stood right next to him while putting out food for the breakfast bar but said absolutely nothing. Another guest had to take it upon himself to ask the man to put on a shirt and keep his dog away from the food.
• Another morning at breakfast, a man made himself some waffles with syrup. He dribbled syrup off his plate all the way from the breakfast bar back to his table. When someone asked a staff member to clean it up, she just brought out a dry towel and wiped it across the floor. She didn't actually clean anything. All she did was smear the syrup around on the floor. A second staff member had to be notified about the problem. Fortunately she took care of the problem properly, mopping the floor and setting out wet floor signs.
• We noticed the breakfast bar was sometimes supplied with a bagel slicer, and sometimes not. When we asked for the bagel slicer one morning the desk clerk told us they weren't allowed to put it out for guests. On a separate morning we were told they did not even have a bagel slicer.
• The food at the breakfast bar was inconsistent. Some days the biscuits were good, but some days they were so hard we just had to throw them away. Some days the gravy was absolutely delicious, but other days it was thin, runny, and bland. We never knew what food to expect when we came down to breakfast in the mornings. Sometimes there would be a full array of items, but other days we had to ask for just about everything we wanted to eat because all of the serving dishes and containers held nothing more than crumbs. As a matter of fact, one morning I watched a staff member set out additional cups, sugars, and creamers for coffee, but walk off and leave the coffee pot completely empty. It remained empty until another guest finally asked to have it refilled.

Needless to say, we will NOT be enjoying another stay at the Quality Inn. Instead, we actually used part of our vacation time to go "hotel shopping" and find a new place to stay.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brunswick, Georgia, United States
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 2, 2013

this is the old Jameson Inn, recently purchased by Quality Inn. they are in the middle of paint/carpet as of this writting. I had an "old" room. it was clean, and comfortable. the price was pretty good. the folks wre very nice. i had tayed there while it was a Jameson and had equally good sucess. i woulddef stay again.

the good: walking distance to texas roadhouse, ocharley's and another sit down place. you are within minutes of shoping, starbuck, and as many food choices and movie theaters as you can to find. it is minutes from Smokey mtn harley davidson. it is just a short trip to the dragons tail hwy 129, with breathtaking drives all thru the area.
great motorcycle stop and hotel.

Room Tip: great launching pad for motorcycles thru tail of the dragon hwy 129
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, Manager at Quality Inn Alcoa, responded to this review, August 3, 2013
Thank you for taking time to share recent experience at Quality Inn, Alcoa, TN. and your comments regarding location to the "Dragon Tail" restaurants, Starbucks, movies and Smokey Mountain Harley Davidson Shop. I apology for any inconvenience during your stay with the carpet installation taking place. We look forward to your next visit with us and to the area.

Thank you again for your comments and staying at Quality Inn, Alcoa, TN.
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Wisconsin
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 31, 2013 via mobile

The entire hotel was immaculate. Our room was spacious, comfortable and clean. The breakfast was good. The bed was extremely comfortable. It was very late when we arrived and the staff at the front desk were very accommodating. We recommend this hotel.

Stayed July 2013, traveled as a couple
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Joanna H, General Manager at Quality Inn Alcoa, responded to this review, August 5, 2013
Thank you for your comments and taking time to share your experience at the Quality Inn, Alcoa, TN. on Trip Advisor We value and appreicate all of our guests.

Thank you again for staying with us and look forward to your next visit.

Kind Regards,
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Auburn, AL
Top Contributor
189 reviews 189 reviews
37 hotel reviews
Reviews in 60 cities Reviews in 60 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed July 19, 2013 via mobile

We were glad to see that the reviews of the hotel were accurate. Nice furnishings and comfortable bed. Well lit parking lot. Only downside was front desk clerk who was not snarly but certainly not friendly in any way. Pleasant surprise since we've been seeing more Choice Hotels going downhill.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, General Manager at Quality Inn Alcoa, responded to this review, August 3, 2013
Thank you so much for taking time to share your comments and experience recently at Quality Inn, Alcoa, TN. I apologize for your unacceptable experience with the front desk clerk. I personally will direct this to the staff and use it as a training experience to make sure this does not happen again.

We strive to make al our guests feel very special. Again, I apologize for your experience.

If you are in the area, in the future I look forward to you staying with us again.

Again, thank you so much for your comments.

Sincerely,
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Seneca, South Carolina
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 8, 2013

Room was clean; had a microwave and fridge and 2 chairs. Bath was a little small, but adequate. A couple of restaurants close by and more within a couple of miles. About 5 minutes from downtown Maryville or the airport. Well away from the highway, so it was quiet. Breakfast was fine and service very good. No problems at all which is what I want when I'm travelling.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, General Manager at Quality Inn Alcoa, responded to this review, August 3, 2013
Thank you so much for taking time to comment on your recent experience at Quality Inn, Alcoa.TN. All of our guests are very special to us and we value all their comments.

Thank you again for your time. We look forward to seeing you again in the future when you are in the area.

Kind Regards,
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Miami, Florida
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 6, 2013

We chose this Hotel thinking that it was closer to the SM, it is about 1:15 hours from it but still a good choice if you don't want to stay in a cabin.

The hotel has a decent breakfast and an awesome restaurant nearby (Texas Grill)

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, General Manager at Quality Inn Alcoa, responded to this review, August 5, 2013
Thank you for your comments and sharing your experience on Trip Advisor. The Quality Inn is a great place to stay and a good location if you are heading to the Smoky Mountains. I realize we are not in the Smoky Mountains but a great value on your way.

We look forward to your next visit to the area and hope you will stay with us again.

Again, thank you so much for your comments.

Sincerely,
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Additional Information about Quality Inn Alcoa

Address: 206 Corporate Place, Alcoa, TN 37701 (Formerly Jameson Inn Alcoa)
Phone Number:
Location: United States > Tennessee > Alcoa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 16 Hotels in Alcoa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Alcoa 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Jameson Inn Alcoa Hotel Alcoa
Alcoa Jameson Inn

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