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“LOW-Quality Inn” 2 of 5 stars
Review of Quality Inn Alcoa

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Quality Inn Alcoa
2.5 of 5 Hotel   |   206 Corporate Place, Alcoa, TN 37701 (Formerly Jameson Inn Alcoa)   |  
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Ranked #9 of 16 hotels in Alcoa
Irvine, California
1 review
“LOW-Quality Inn”
2 of 5 stars Reviewed August 24, 2013

Recently my wife, parents, and I stayed at the Quality Inn located in Alcoa, TN. My parents and I had stayed there several years before, when it was still under the name of Jameson Inn. We absolutely loved it and were looking forward to staying there again while we were visiting my brother and his family. Since the last time we had been there, the hotel had switched from the Jameson Inn to the Quality Inn. The hotel staff assured us the name was the only thing that had changed; we would still receive the same level of care and service as on our first visit. With that in mind we booked our stay for nine days. Once we got there, we quickly learned that the physical building was the only thing which remained the same. We did NOT receive the same level of service as we had four years prior. We did not find a whole lot of "quality" during our stay. A more apt name change would have been the "Low-Quality Inn".

• We asked for a non-smoking room, but got placed on a floor that was part non-smoking and part smoking. When we went up to our room to unpack, the hallway reeked of cigarette smoke. It literally smelled like a Las Vegas casino. We asked to be moved to a completely non-smoking floor so my pregnant wife wouldn't have to walk through the smoke every day, but the hotel desk clerk said there was nothing they could do. Since we had already gone up to the room and sat on the bed we had to stay in that room because the hotel wouldn't be able to rent it out to anyone else. I am certain they could have re-cleaned the room and re-rented it sometime during our nine day stay.
• On several occasions we had to ask for extra bath towels because we weren't provided with the appropriate amount that should be standard in the room. Not only did we not receive towels, but we also had to call and ask for wash clothes, hand towels, and a bath mat. My parents had the same problem in their room.
• Cleaning products were left in our room
• The bed sheets were not changed when we requested it. We know this because my wife cut herself while shaving her legs in the shower. She noticed the cut when she sat down on the bed and saw blood on the sheets. The next morning we found that the blood was still there.
• The hallway floors were constantly dirty and in need of vacuuming. In fact, we noticed that we kept seeing the same debris in exactly the same spots on the floor. Obviously, certain spots weren't being vacuumed at all. There were signs up around the hotel saying that new paint and new carpet were supposed to be put in later in the week. We figured the hotel staff might not have been vacuuming very well because they were waiting for the new flooring to be installed. When we asked about it, we were told the remodeling had been done the week before, but the signs were still up.
• One morning a hotel guest came down to breakfast wearing nothing more than a pair of shorts and carrying his dog under his arm. A hotel staff member stood right next to him while putting out food for the breakfast bar but said absolutely nothing. Another guest had to take it upon himself to ask the man to put on a shirt and keep his dog away from the food.
• Another morning at breakfast, a man made himself some waffles with syrup. He dribbled syrup off his plate all the way from the breakfast bar back to his table. When someone asked a staff member to clean it up, she just brought out a dry towel and wiped it across the floor. She didn't actually clean anything. All she did was smear the syrup around on the floor. A second staff member had to be notified about the problem. Fortunately she took care of the problem properly, mopping the floor and setting out wet floor signs.
• We noticed the breakfast bar was sometimes supplied with a bagel slicer, and sometimes not. When we asked for the bagel slicer one morning the desk clerk told us they weren't allowed to put it out for guests. On a separate morning we were told they did not even have a bagel slicer.
• The food at the breakfast bar was inconsistent. Some days the biscuits were good, but some days they were so hard we just had to throw them away. Some days the gravy was absolutely delicious, but other days it was thin, runny, and bland. We never knew what food to expect when we came down to breakfast in the mornings. Sometimes there would be a full array of items, but other days we had to ask for just about everything we wanted to eat because all of the serving dishes and containers held nothing more than crumbs. As a matter of fact, one morning I watched a staff member set out additional cups, sugars, and creamers for coffee, but walk off and leave the coffee pot completely empty. It remained empty until another guest finally asked to have it refilled.

Needless to say, we will NOT be enjoying another stay at the Quality Inn. Instead, we actually used part of our vacation time to go "hotel shopping" and find a new place to stay.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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75 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Brunswick, Georgia, United States
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 2, 2013

this is the old Jameson Inn, recently purchased by Quality Inn. they are in the middle of paint/carpet as of this writting. I had an "old" room. it was clean, and comfortable. the price was pretty good. the folks wre very nice. i had tayed there while it was a Jameson and had equally good sucess. i woulddef stay again.

the good: walking distance to texas roadhouse, ocharley's and another sit down place. you are within minutes of shoping, starbuck, and as many food choices and movie theaters as you can to find. it is minutes from Smokey mtn harley davidson. it is just a short trip to the dragons tail hwy 129, with breathtaking drives all thru the area.
great motorcycle stop and hotel.

Room Tip: great launching pad for motorcycles thru tail of the dragon hwy 129
See more room tips
  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, Manager at Quality Inn Alcoa, responded to this review, August 3, 2013
Thank you for taking time to share recent experience at Quality Inn, Alcoa, TN. and your comments regarding location to the "Dragon Tail" restaurants, Starbucks, movies and Smokey Mountain Harley Davidson Shop. I apology for any inconvenience during your stay with the carpet installation taking place. We look forward to your next visit with us and to the area.

Thank you again for your comments and staying at Quality Inn, Alcoa, TN.
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Wisconsin
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 31, 2013 via mobile

The entire hotel was immaculate. Our room was spacious, comfortable and clean. The breakfast was good. The bed was extremely comfortable. It was very late when we arrived and the staff at the front desk were very accommodating. We recommend this hotel.

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, General Manager at Quality Inn Alcoa, responded to this review, August 5, 2013
Thank you for your comments and taking time to share your experience at the Quality Inn, Alcoa, TN. on Trip Advisor We value and appreicate all of our guests.

Thank you again for staying with us and look forward to your next visit.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auburn, AL
Top Contributor
163 reviews 163 reviews
36 hotel reviews
Reviews in 55 cities Reviews in 55 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed July 19, 2013 via mobile

We were glad to see that the reviews of the hotel were accurate. Nice furnishings and comfortable bed. Well lit parking lot. Only downside was front desk clerk who was not snarly but certainly not friendly in any way. Pleasant surprise since we've been seeing more Choice Hotels going downhill.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, General Manager at Quality Inn Alcoa, responded to this review, August 3, 2013
Thank you so much for taking time to share your comments and experience recently at Quality Inn, Alcoa, TN. I apologize for your unacceptable experience with the front desk clerk. I personally will direct this to the staff and use it as a training experience to make sure this does not happen again.

We strive to make al our guests feel very special. Again, I apologize for your experience.

If you are in the area, in the future I look forward to you staying with us again.

Again, thank you so much for your comments.

Sincerely,
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Seneca, South Carolina
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 8, 2013

Room was clean; had a microwave and fridge and 2 chairs. Bath was a little small, but adequate. A couple of restaurants close by and more within a couple of miles. About 5 minutes from downtown Maryville or the airport. Well away from the highway, so it was quiet. Breakfast was fine and service very good. No problems at all which is what I want when I'm travelling.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, General Manager at Quality Inn Alcoa, responded to this review, August 3, 2013
Thank you so much for taking time to comment on your recent experience at Quality Inn, Alcoa.TN. All of our guests are very special to us and we value all their comments.

Thank you again for your time. We look forward to seeing you again in the future when you are in the area.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 6, 2013

We chose this Hotel thinking that it was closer to the SM, it is about 1:15 hours from it but still a good choice if you don't want to stay in a cabin.

The hotel has a decent breakfast and an awesome restaurant nearby (Texas Grill)

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, General Manager at Quality Inn Alcoa, responded to this review, August 5, 2013
Thank you for your comments and sharing your experience on Trip Advisor. The Quality Inn is a great place to stay and a good location if you are heading to the Smoky Mountains. I realize we are not in the Smoky Mountains but a great value on your way.

We look forward to your next visit to the area and hope you will stay with us again.

Again, thank you so much for your comments.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakboro, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 29, 2013

They tried to give me a double when I booked a king but luckily I was able to get the room i reserved. Otherwise, I would have gone elsewhere. Rooms are small but not cramped. Furniture was really dusty. Pool was nice. Beds are REALLY firm which I find uncomfortable. Hot breakfast was really good. Convenient location.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn Alcoa

Address: 206 Corporate Place, Alcoa, TN 37701 (Formerly Jameson Inn Alcoa)
Phone Number:
Location: United States > Tennessee > Alcoa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 16 hotels in Alcoa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Alcoa 2.5*
Reservation Options:
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Also Known As:
Jameson Inn Alcoa Hotel Alcoa
Alcoa Jameson Inn

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