Recently my wife, parents, and I stayed at the Quality Inn located in Alcoa, TN. My parents and I had stayed there several years before, when it was still under the name of Jameson Inn. We absolutely loved it and were looking forward to staying there again while we were visiting my brother and his family. Since the last time we had been there, the hotel had switched from the Jameson Inn to the Quality Inn. The hotel staff assured us the name was the only thing that had changed; we would still receive the same level of care and service as on our first visit. With that in mind we booked our stay for nine days. Once we got there, we quickly learned that the physical building was the only thing which remained the same. We did NOT receive the same level of service as we had four years prior. We did not find a whole lot of "quality" during our stay. A more apt name change would have been the "Low-Quality Inn".
• We asked for a non-smoking room, but got placed on a floor that was part non-smoking and part smoking. When we went up to our room to unpack, the hallway reeked of cigarette smoke. It literally smelled like a Las Vegas casino. We asked to be moved to a completely non-smoking floor so my pregnant wife wouldn't have to walk through the smoke every day, but the hotel desk clerk said there was nothing they could do. Since we had already gone up to the room and sat on the bed we had to stay in that room because the hotel wouldn't be able to rent it out to anyone else. I am certain they could have re-cleaned the room and re-rented it sometime during our nine day stay.
• On several occasions we had to ask for extra bath towels because we weren't provided with the appropriate amount that should be standard in the room. Not only did we not receive towels, but we also had to call and ask for wash clothes, hand towels, and a bath mat. My parents had the same problem in their room.
• Cleaning products were left in our room
• The bed sheets were not changed when we requested it. We know this because my wife cut herself while shaving her legs in the shower. She noticed the cut when she sat down on the bed and saw blood on the sheets. The next morning we found that the blood was still there.
• The hallway floors were constantly dirty and in need of vacuuming. In fact, we noticed that we kept seeing the same debris in exactly the same spots on the floor. Obviously, certain spots weren't being vacuumed at all. There were signs up around the hotel saying that new paint and new carpet were supposed to be put in later in the week. We figured the hotel staff might not have been vacuuming very well because they were waiting for the new flooring to be installed. When we asked about it, we were told the remodeling had been done the week before, but the signs were still up.
• One morning a hotel guest came down to breakfast wearing nothing more than a pair of shorts and carrying his dog under his arm. A hotel staff member stood right next to him while putting out food for the breakfast bar but said absolutely nothing. Another guest had to take it upon himself to ask the man to put on a shirt and keep his dog away from the food.
• Another morning at breakfast, a man made himself some waffles with syrup. He dribbled syrup off his plate all the way from the breakfast bar back to his table. When someone asked a staff member to clean it up, she just brought out a dry towel and wiped it across the floor. She didn't actually clean anything. All she did was smear the syrup around on the floor. A second staff member had to be notified about the problem. Fortunately she took care of the problem properly, mopping the floor and setting out wet floor signs.
• We noticed the breakfast bar was sometimes supplied with a bagel slicer, and sometimes not. When we asked for the bagel slicer one morning the desk clerk told us they weren't allowed to put it out for guests. On a separate morning we were told they did not even have a bagel slicer.
• The food at the breakfast bar was inconsistent. Some days the biscuits were good, but some days they were so hard we just had to throw them away. Some days the gravy was absolutely delicious, but other days it was thin, runny, and bland. We never knew what food to expect when we came down to breakfast in the mornings. Sometimes there would be a full array of items, but other days we had to ask for just about everything we wanted to eat because all of the serving dishes and containers held nothing more than crumbs. As a matter of fact, one morning I watched a staff member set out additional cups, sugars, and creamers for coffee, but walk off and leave the coffee pot completely empty. It remained empty until another guest finally asked to have it refilled.
Needless to say, we will NOT be enjoying another stay at the Quality Inn. Instead, we actually used part of our vacation time to go "hotel shopping" and find a new place to stay.
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- Also Known As:
- Jameson Inn Alcoa Hotel Alcoa
- Alcoa Jameson Inn