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“Good value for the money.” 4 of 5 stars
Review of Comfort Suites Airport

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Comfort Suites Airport
2.0 of 5 Hotel   |   140 Cusick Rd., Alcoa, TN 37701   |  
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Ranked #10 of 16 Hotels in Alcoa
Johnson City, Tennessee
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
“Good value for the money.”
4 of 5 stars Reviewed September 19, 2013

Very nice Hotel, friendly staff and they provide a free shuttle to the airport. Room was clean and comfortable the King size bed was just right. We will chose this hotel again especially when we need to fly out of town. This hotel was a good value for the price.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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68 reviews from our community

Traveler rating
    18
    22
    14
    9
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Portland, Maine
Top Contributor
135 reviews 135 reviews
18 hotel reviews
Reviews in 51 cities Reviews in 51 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 29, 2013

The hotel is about 3/4 mi (1km) from the airport gate, but only coupla tenths of mile from runway. That said, airplane minimal noise in our room which was on the airport side of bldg.

Although a bit shopworn, the place was clean, mattress fine...and there were 5 pillows on our king bed. Pullout sofa in our room.

Bathroom in the wheelchair-access room had only one sink. Our son and family were down the hall--two sinks, one inside bathrm, one out, if memory serves. His room had two beds plus sleep sofa.

Wi-Fi worked fine.

Pretty lobby area--we relaxed there when youngest kids were napping.

Breakfasts nothing to rave about, nothing to fuss about: they offer make-your-own waffles, either hot eggs/sausage or biscuits and gravy daily, along with bread/muffins for toasting, cold cereals (including raisin bran and corn flakes for those seeking healthier selections), and fresh fruit every day (bananas, oranges, all pretty decent).

The pool area, whilst again showing its age a bit, was clean. We enjoyed hours at the pool with the young grandkids.

The evening staff were warm and friendly. The gal named "Joy" at the front desk was a tad less than eponymously named.

Bunch of fast food and casual dining options within walking distance. The Applebee's there delivered terrific service.

Wheelchair issues: none: grab rails around toilet and in tub/shower. No roll-in shower (frankly, a roll-in shower usually means the whole bathroom is rolling in water! So, it's absence is fine by this wheelchair user!)

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Leesburg, Florida
1 review
4 of 5 stars Reviewed July 8, 2013

If you like anything other than a flat pillow, better bring your own. We had a king suite which was very nice with two sinks. One in the full bath and one just outside which allows one person ability to be getting ready if someone else needs the bathroom. It was also nice to have a love-seat to sit in instead of trying to prop up in the bed to watch tv.
My only negative comment would be that some of the front desk staff could use a lesson or two in hospitality. No one at desk when I first arrived and no note or phone to contact anyone. I finally had to yell down the hall to see if I could get someone's attention. Then the gentleman did not give me any info on pool hours or breakfast etc.. I chose to overlook the hospitality issue because the hotel overall was nice. FYI: we did stay at an excellent Country Inn & Suites on Saturday in Cartersville Georgia.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2013

We were in town for a class reunion and chose this hotel for its central location to local attractions. Staff was absolutely great. Large clean room with a sofa/sleeper. As with all of our Comfort Suites stays the bed was just right. Beautiful glassed in pool. Breakfast included eggs, meat, oatmeal, and yes grits, biscuits and gravy on Sunday morning. Fruit juice, hot coffee, etc. If you are looking for a great property away from the hustle/bustle in Pigeon Forge, this hotel might be to your liking.

Room Tip: All floors are easily accessible.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Arkansas
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 14, 2013

I guess you get what you pay for! The location was good for our purpose, which was attending the Destination Imagination Global Finals Tournament, and getting to and from the UT campus was super easy from this location. There are multiple restaurants in the area and Starbucks across the street, so that was great. Breakfast was fine and my kids liked the blueberry waffles. Kids had fun in the pool, too. However, the hotel is OLD, dirty, and in dire need of a renovation. I think the air conditioning unit in my room was from the 70's! It was super loud and never shut off, because there is no thermostat. I like the layout and very roomy size of our king suite, including nice sized fridge and microwave. I liked having a sink both outside and inside the bathroom. The bed was hard, the water pressure was terrible in our first floor room, carpets need cleaning, wallpaper was peeling in places, and instead of replacing it, they simply painted the toilet SEAT! The tub had been painted, also. Staff was obviously at a bare bones level, including housekeeping staff, which was plainly obvious from looking around the hotel, as well as when you went to look for assistance from someone. And, no, you can not hear any planes or road noise from the hotel. It served our purpose and was economical. But, I will not stay here again until renovations are done.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 8, 2013 via mobile

I travel alot and use the Choice Hotels very often. By far, Comfort Suites, Alcoa is my favorite.
The owners and kind and helpful and I really am pleased with the whole staffs customer service. I always look forward to seeing them when I come to town.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Flagstaff, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 2, 2013

They live by their name! They have extremely comfortable beds, clean rooms, great, friendly, knowledgeable staff and very accommodating to our needs. We will definitely come here again, with family, friends and business. I had a great experience and be assured you will too! They were very concerned for our comfort and needs!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Airport

Address: 140 Cusick Rd., Alcoa, TN 37701
Phone Number:
Location: United States > Tennessee > Alcoa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 16 Hotels in Alcoa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites Airport 2*
Number of rooms: 59
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Also Known As:
Comfort Suites Alcoa
Alcoa Comfort Suites

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