Small (almost Japanese-sized) rooms not completely clean - there was even a roach running across my pillow.

Very, very noisy window air conditioner.

They seemed to have learned redecorating from Holiday Inn --- only one electrical outlet at the desk, the only phone is between the beds, and the Internet connection (10 meg only, cable only) is also between the beds, so I had a wire running across my bed while I worked at the desk.

Unless you really need to stay near the airport, there are better choices in Knoxville.

My family spent the night at the Knoxville Airport Hampton Inn because my sister had a 6 am flight the next morning. The room was really nice, and the staff were soooo friendly and accomodating.

I requested a rollaway bed and they brought it up to the room while we were out at dinner. Very comfy, and it definitely gave us more room to spread out. After dinner I had leftovers, and they put them in a fridge in a conference room for the night, then retrieved them for me in the morning. We used the shuttle service twice, very friendly and on-time. There's also an Applebee's right across the parking lot.

Overall, the hotel was really nice and the service was terrific. The staff really aim to please. Location is great, right near the airport and restaurants.