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“Very friendly staff” 5 of 5 stars
Review of MainStay Suites Alcoa Knoxville Airport

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MainStay Suites Alcoa Knoxville Airport
2.5 of 5 Hotel   |   361 Fountain View Circle, Alcoa, TN 37701   |  
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Ranked #3 of 16 Hotels in Alcoa
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Very friendly staff”
5 of 5 stars Reviewed September 6, 2013 via mobile

The hotel was nice and clean and all the staff were very friendly. I was on a motorcycle trip and they had wash buckets towels and a hose we could clean our bikes. Also we were allowed to park our bikes in front of the hotel. Will definately stay again.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, September 9, 2013
Hello and Thank you for taking time to comment on your most recent stay at the MainStay Suites. We are so glad you got to experience the Southern Hospitality of the MainStay Suites of Alcoa, TN. We have found our bikers are an important asset to our hotel and that is why we go the extra mile to ensure you have all the necessities to make your stay comfortable and enjoyable. We offer complimentary biker rags in the lobby to wipe down your bikes morning & evening plus if you get your bike a little dirty- don’t worry you can use our wash buckets and hose to wash down your bike and make it beautiful again before your next ride. You are convenient to “The Tail of the Dragon” and other great rides plus you are less than 5 miles from Smoky Mountain Harley Davidson & The Shed. Start your day out with “hot” fresh coffee and our complimentary “hot” breakfast buffet and finish the day off sitting around our Outside Courtyard after a long day riding through the mountains. What more could you want. We hope to have you back soon.
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105 reviews from our community

Traveler rating
    68
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    11
    4
    1
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29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Celina, Ohio
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2013

I found this hotel on my way home from Deals Gap. Nick at the front desk was very very helpful and nice when I checked in. He gave me a discount card for Texas Roadhouse, said I could leave my bike out front ( he kept an eye on it) as I unloaded(2 trips). All around nice guy.
The room was very nice and comfortable!! Felt right at home.
Mary Beth was a big help getting me some supplies for my bike the next morning. Thanks again. Also she gave me the Bikers price for the stay as they get a lot of bikes thru the area.

I will go out of my way to stay here again anytime I am close to the area!!!!!!!!!!!!!!!!!!!

Brian S.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, August 26, 2013
Thank you for your Trip Advisor Comment. The MainStay Suites is proud to call ourselves “Biker Friendly” and we mean that in every sense of the word. We offer great amenities for a great value and before you head out you can enjoy our complimentary bike wash to make sure your ride is looking its best. One of the best benefits of staying at the MainStay Suites is selecting one of our three restaurants within walking distance to enjoy a good lunch or dinner. We are even lucky to have special discounts at the front desk for our guests to utilize upon request. What more could you want- Hot Breakfast Buffet, Comfortable Clean Suites, Great Value, and Biker Friendly amenities. Tell all your Biker Friends to look no further…..the MainStay Suites has everything they need for their hotel accommodation & more. We look forward to your next stay at the MainStay Suites of Alcoa, TN.
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Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 13, 2013 via mobile

Great service nice nice room for a great price. Even had rags to wipe your bike down in the lobby. A solid 4 and 1/2 stars. Bed not a queen sort of small or it's a 5 star stay! Walking distance to 2 great restaurants overall a nice place.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, August 16, 2013
Thank you for your wonderful comment on Trip Advisor. The MainStay Suites Team strives to provide our guest a nice comfortable stay for a great price that doesn’t break your bank, while offering amenities that make your stay even that much more special. Our Bikers enjoy having access to our Bike Wash and rags at the front lobby so they can wipe down their bikes before their joy ride in the mountains. The next time you come to the MainStay Suites I would like to earn that “5” Star Rating of Excellence; therefore, I would like to recommend for you to request our Non-Smoking 2 Queen -1 Bedroom Suite. In doing so, you will have all the comforts of 2 Queen Beds in separate rooms with a sleeper sofa-pull-out plus the fully equipped kitchen. Hopefully this will make your next stay even better. Can’t wait to have you back….the Fall Season is one of the most beautiful times to go bike riding in Tennessee. Thank you again for your time and consideration.
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NJ
Top Contributor
93 reviews 93 reviews
18 hotel reviews
Reviews in 57 cities Reviews in 57 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 9, 2013

On a quick stop on way to West Coast, we reached about 1 AM to this hotel and the staff were real nice. Beds were clean and room was nice and offers lots of space, however the room needs some update. Breakfast next morning was real good sausage/bacon/eggs/toast/biscuit and gravy. Also Miso soup and rice for our Japanese folks which my kids found surprising but thoughtful. Hotel is 5 min from Airport which is very convenient. For the price this is a good value.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, August 14, 2013
Thank you for taking time to share your recent experience at the MainStay Suites on Trip Advisor. Whether you arrive at 3pm or 1am in the morning our team is here to welcome you with smile and treat you with our 100% Southern Hospitality. The MainStay Suites offers nice, clean and spacious suites that have fully equipped kitchens and flat screen televisions. Start your morning with the MainStart Breakfast which includes sausage/bacon, biscuits, gravy, scrambled eggs, hot waffles, hot oatmeal station and much – much more. We even expanded our breakfast to offer international food items to make our guests feel right at home. What more could you want? The MainStay Suites is centrally located to the airport and downtown and has three restaurants within walking distance plus all the amenities & features one would need for a one night or extended stay. Enjoy the Suite Life at the MainStay Suites and get great value for your dollar spent. Come back and see us soon!
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Hanson, Kentucky
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 20, 2013 via mobile

This is a great place for an extended stay. Or a night or two.

Most of it is a little basic and could use some updates. But for the price and value I will stay there again when in the Alcoa/Maryville area.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, July 25, 2013
Thank you for taking the time to share your experience at the MainStay Suites on Trip Advisor. The team really appreciates your support and loyalty to our hotel. The MainStay Suites is great for guests that have 1-2 night hotel needs or even 3-12 month needs. That is one of the best benefits that you will receive at our hotel plus the extra value for price paid. We are looking at a few ideas as we move in to 2014 to update the hotel so please feel free to share your ideas and thoughts with the Management Team. We love to have our guests opinions. We hope to have you back real soon. Thank you again for your time and consideration.
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Potterville, Michigan
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 8, 2013

The front desk person was very polite and welcoming; spacious suite on the third floor; plenty of room outside for my dog; the hotel provided waste bags for your dog which was a plus; I ended up staying only one night due to family situation, but I would have stayed the entire two-day stay otherwise; I left my iPhone charger in the room, but the clerk went to the room the next day to retrieve it for me; I picked it up later that night.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, July 11, 2013
The MainStay Suites Team would like to take a moment to say thank you for your positive and wonderful response on Trip Advisor. Your recent stay emulates the exact type of experience we want our guests to have. We want our guests to be welcomed when they arrive and checked in to a clean and spacious suite that is comfortable and functions they way they need it to during their stay. We like to create a home experience not only for our guests but for our four legged friends as well, which includes dog treats, elimination bags and spacious greenery for them to enjoy and roam. We also understand if you have to leave unexpectedly, and that is why we work with our guests and their needs to ensure they have a great stay. Sometimes when you have to leave unexpectedly personal items get left behind, but our MainStay Suites Team understands how important these items are and will assist the guest in way they can to ensure they get their personal items back in a timely manner. Thank you again for your kind response. We hope to have you back real soon, and don’t forget to ask for the Pet Package. This would be a great fit for when you travel with your dog.
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Milton, Vermont, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 1, 2013

This hotel needs a serious updating! It was clean but you can only clean so much. The staff was very nice and helpful with every question I asked. The breakfast was fine and the pool area was nice. Also an good location to Knoxville and the mountains

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, July 11, 2013
Thank you for your recent Trip Advisor response. The MainStay Suites takes pride in our cleanliness and we appreciate that you had a clean room that made you feel comfortable. We also like to take Southern Hospitality to another level by going the extra mile for all of our guests so each question and need is met with a smile during their stay. Our Hot Breakfast Buffet is great whether you have time to sit down and enjoy a nice hot meal or if you are on the go. We just recently added a nice Oatmeal Bar with fresh rolled oats oatmeal and 3 delicious toppings that arrange from fresh fruit, brown sugar, granola and craisins. You can even enjoy breakfast on the back patio and take in the beautiful mountain scenery poolside. We have really enjoyed the renovation that we received in 2011 that included new kitchens, new flooring, new lighting, new bedding, new sofas, and new bathroom cabinets. However, we are always looking for new opportunities to improve everyday so we can stay fresh and competitive. Please feel free to contact me at anytime. I would love to hear your feedback and thoughts on how we could present and improve the MainStay Suites. Thank you again for your time and hope you come back real soon!
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Additional Information about MainStay Suites Alcoa Knoxville Airport

Address: 361 Fountain View Circle, Alcoa, TN 37701
Phone Number:
Location: United States > Tennessee > Alcoa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 16 Hotels in Alcoa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Alcoa Knoxville Airport 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Knoxville MainStay Suites is located just minutes from the Knoxville Airport (McGhee Tyson Airport), the University of Tennessee and downtown Knoxville. Our Knoxville, Tennessee hotel is conveniently located to the nearby cities of Oak Ridge, Pigeon Forge, and Gatlinburg. The MainStay Suites Knoxville TN hotel is just minutes away from: Alcoa Aluminum, Maryville College, Knoxville Convention Center, Neyland Stadium, Blount County Industrial Par, the University of Tennessee Medical Center, and Knoxville Zoo. We offer Blink charging stations for electric cars on-site, so our guests and their vehicles can charge overnight! ... more   less 
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Also Known As:
Mainstay Alcoa
Alcoa Mainstay

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