We have stayed at this hotel numerous times however, with this being the second time that the exact same poor rude customer service and pool issues have happened, I just won't keep my mouth shut, it's unacceptable. There are plenty of rather nice, updated and pleasant hotels in Aberdeen to stay at. First, the pool area has been remodeled to an area that would appeal to children only with a lot of unused space for adults to sit and watch if they don't die of heat stroke and dehydration first. The only way for an adult to enjoy this area is if they have very small children they want to be in the pool with. Don't count on the hotels' staff to accommodate you in any way if you need it at the pool or otherwise. If you try to cool down by opening the door you will get threatened by their highly trained security guard that they will shut down the pool. Maybe he should stand in the pool area to monitor and see how long before he passes out. you know its bad when its hotter inside the pool area than outside in SD in August. (the first time was in the winter and it was the same way-we opened the door even though it was 20 outside). This really needs to be addressed. You know the saying, "The customer is always right", well not at this hotel. When I told the front desk that the vending machine had taken our money twice...after the machine actually did work once, she treated me like I was lying to her about $2.25. I was trying to inform her of this incase it happened to others. Also beware of the staff in the restaurant our winter stay equated to eroneous charges on our drink/dinner bill and this past stay equated to poor service and being charged for olives for our drink we ordered which took 15 minutes to get. Again have stayed here many times over and have enjoyed ballroom facilities for various business meetings. It's becoming more and more of a disappointment.
- Official Description (provided by the hotel):
- 154 room hotel with small town hospitality. Let our staff take care of your needs so you can relax and enjoy your trip. Award winning restaurant and lounge located within the building. New flat screen televisions and a indoor water playland that kids love. Let us be part of your next travel plans. ... more less
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- Also Known As:
- Best Western Aberdeen
- Aberdeen Best Western