I dIdn't WANT to give IHOP a "poor" mark...but can't do otherwise. After all, if I WANTED burnt toast, I would stay home and do it myself!
On a recent soccer trip to Aberdeen, my wife, son and I stopped for breakfast at the "MIllstone" restaurant. We'd been by it several times and it always seemed to be busy...(tip: Go where the locals go...they know best). WELL, it was backed up so much inside, we decided to go to IHOP just down the road. Now, we'd been to the one in Sioux Falls once or twice, (and were unimpressed)...but we were getting hungry! Well, you can take other reviewers at their word...while we were seated quickly enough (sure tip-off against eating there), the food took forever to arrive! And when it did, the waitress failed to bring utensils, (which should have been placed with our drinks). My wife asked for knives and fork, but the gal didn't seem to understand her, I piped up, "can we have utensils please?"...but apparently "utensils" weren't in her vocabulary either...so another effort with "knives and forks" and miming the act of eating food got through to her and she asked, "do you need knives and forks?" Ayi yai yai. Anyway...on to the food. Eggs were cooked as ordered, bacon was crispy, pancakes were...well, pancakes. But the toast...it was burnt on the back side and the "butter" if that's what they call it, must have been put on with a spray bottle (which we later discovered was true!) When the waitress came around and asked how our meal tasted, we pointed out the uneaten, (inedible actually) toast. She asked my wife if she'd like fresh toast which she declined, as we were half-way through our meal.
To their credit, (and I've been treated worse elsewhere), a manager came to the table and apologized profusely, agreeing wholeheartedly that the toast never should have left the kitchen like that. (For my part, in this modern world we live in...I can't figure out HOW you can burn toast unless they're using a campfire and a stick!) She very nicely gave us a good discount on our meal and I must admit, that was unexpected and showed a high degree of customer service skill. So, I should have waited for a table at the Millstone cafe...and am afraid because of the service hiccup and the burned toast, I've no choice but to give IHOP of Aberdeen "2 circles". Better luck next time? Not according to other reviewers.
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