As Hilton Honors members we decided that we would stay at facilities in their franchise for this week long trip. We chose the Hilton Garden after having reserved Hamptons for some of the rest of the trip and they offered a made-to-order breakfast. We had experienced this other Hilton Garden's and paid extra to get the bed and breakfast deal. Unfortunately when we went to breakfast we were informed there wasn't a cook and only the cold bar would be offered. Would not have been a big deal had we not paid extra for it. I informed the clerk when we left and she said she would tell the general manager. No offer to refund any portion of our bill. They can't control the cook staff who don't show up, but it would have been nice for something to have been offered. On a positive note, when we checked in I asked to be changed to a whirlpool room if one was available since when I made our reservation only "accessible" rooms were available with whirlpools and I didn't want reserve one that might be required by someone with special needs. I was told that it would cost more; however, the clerk then indicated that no it would not when he checked the system. The reservation system offered the same price for whirlpool vs non-whirlpool. He did change us to a whirlpool room which was appreciated after two long days of driving at no additional cost. Bottom line- would stay here again,room was huge, whirlpool was nice, staff was friendly.
- Also Known As:
- Hilton Garden Inn Aiken Hotel Aiken
- Hilton Garden Inn Aiken Hotel
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