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“Horsesbestfriend” 5 of 5 stars
Review of Hilton Garden Inn Aiken

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Hilton Garden Inn Aiken
3.0 of 5 Hotel   |   350 Eastgate Drive, Aiken, SC 29803   |  
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Ranked #8 of 20 Hotels in Aiken
Certificate of Excellence 2014
Owings, Maryland, United States
1 review
“Horsesbestfriend”
5 of 5 stars Reviewed February 26, 2013

My daughter and I stayed here for 8 days. She had her horse down for training and Event. It was close to the farm, and close to restaurants, downtown Aiken,and next to a new Mall. D.J. at the front desk welcome Us with a bubbly personality. She was a welcome after driving for 8 hrs. We had breakfast tickets, and found that Jennifer was also very pleasant, and remembered my daughter was there to ride her horse. We ate dinner there for Pasta night. Even though we got seated after a party of 12, we were serve quickly. The room was very clean and had everything we needed for electronic plug-ins. We also had very cold weather the last few nights,and our diesel truck need to be plugged in. They allowed us to plug in out by the pool. I feel it was the best ever Hotel that I have stayed at in a long time. Over the top customer service. THANK YOU ALL we had the best time, to bad you couldn't get the weather warmer.

Room Tip: the 4th floor #412 had a nice view, but if you like to sleep in you must keep the curtains close. B...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquiRRose, Corporate Director of Sales & Marketing, Owner Representative at Hilton Garden Inn Aiken, responded to this review, February 27, 2013
Thank you for posting a review of your recent stay with us. I am delighted to see that you and your daughter had a great experience while in Aiken for horse training. Thank you for mentioning team members who made your stay memorable. Our staff enjoys knowing that they do make a difference. I am sorry that you were exposed to our unfriendly weather. From time to time, Mother Nature seems to forget about Southern Hospitality. Good luck with your equestrian events. We look foward to welcoming you back, next time you are in Aiken.
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199 reviews from our community

Traveler rating
    96
    69
    17
    4
    13
See reviews for
58
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Omaha, NE
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 22, 2013

Nice property, clean spacious room, restaurant onsite plus many nearby dining options. Movie theater across the parking lot, shopping mall across the street, loads of stores within 1 mile of the hotel. Enjoyed our short getwaway visit to Aiken.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquiRRose, Corporate Director of Sales & Marketing, Owner Representative at Hilton Garden Inn Aiken, responded to this review, February 27, 2013
Thank you for posting a review of your recent stay with us. I am happy to see that you had a good experience and found value in our product. We hope we can welcome you back next time you are in Aiken. We wish you safe travels and much success.
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Saint Simons Island, Georgia
Top Contributor
104 reviews 104 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 20, 2013

This is a nice, modern hotel. I booked the King Suite for $119, and it was definitely worth the extra $10, over a standard room rate of $109. It had a nice living room, bathroom, and separate bedroom. Everything was clean and well-kept. The common areas are nice and inviting. The breakfast was good the next morning. The staff was really good... from the front desk to the wait staff... all were very friendly and professional!

Room Tip: Get the upgrade. Go with the suite. It's worth the extra $10!
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquiRRose, Corporate Director of Sales & Marketing, Owner Representative at Hilton Garden Inn Aiken, responded to this review, February 27, 2013
Thank you for posting a review of your recent stay with us. I am happy to see that you had a good experience and found value in upgrading to a suite. We really do appreciate you sharing your enthusiasm with the Trip Advisor community. A good review is the best form of flattery. We look forward to welcoming you back soon.
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Zwolle, The Netherlands
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 12, 2013

Stayed here for a short business trip and the room is compared to European standards very luxury.
The breakfast in the morning was very good against a low all in price.

I would highly recommend as there are a lood of good restaurants in the direct vecinity.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquiRRose, Corporate Director of Sales & Marketing, Owner Representative at Hilton Garden Inn Aiken, responded to this review, February 27, 2013
Thank you for posting a review of your recent stay with us. I am happy to see that you had a good experience and found value in our product. We hope we can welcome you back next time you are in Aiken. We wish you safe travels and much success.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 9, 2013

I frequently stay at Hilton Hotels. The staff at the Hilton Garden Inn in Aiken, SC were professional, courteous, and eager to assist guests. Overall, we had no complaints about the hotel. The restaurant, however, was another story. We ate breakfast in the hotel restaurant only once during our stay there. The waitress was not the least bit interested in serving us, never asked if we needed anything else, did not offer refills on coffee, did not explain anything about the menu, and was generally ineffective. The gentleman at the table next to us actually got up and got coffee from the takeout area because the waitress never came to take his order. Mind you, we were the only two tables occupied at the time. We gave the restaurant another try for dinner one evening. Better than breakfast, but not definitely not worth a second visit. I usually find the restaurants at Hilton Hotels to be fairly good; however it is hard to find anything positive about the dining at this hotel. Very disappointing!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquiRRose, Corporate Director of Sales & Marketing, Ower Representative at Hilton Garden Inn Aiken, responded to this review, February 27, 2013
Thank you for posting a review of your recent stay with us. I am happy to see that you enjoy the staff at the hotel. I am very sorry that you did not have a good experience in our restaurant. I am disappointed to learn that the restaurant staff did not take good care of you. Please let us know if there is anything that we can do for you.
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tewksbury, ma
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 24, 2013

Being a Hilton Honors member I usually stay at Hilton properties. I usually stay at this HGI when I travel to Aiken on business. The HGI in Aiken is your typical HGI, maybe 2 yrs old (?). This hotel is set off the main road which makes it quiet, I get a good nights rest. The front desk staff is always helpful, nice lobby to meet up with co-workers. Rachel at the bar servers up great drinks and good recommendation for local restaurants.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquiRRose, Corporate Director of Sales & Marketing, Owner Representative at Hilton Garden Inn Aiken, responded to this review, January 28, 2013
Thank you very much for taking the time to review your stays with us. I am happy to know that we are your hotel of choice in Aiken, SC. We really appreciate your loyalty. I appreicate you taking the time to recognize Rachel for her service. We look forward to seeing you agian very soon.
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Greenwich, New York, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed January 18, 2013

We enjoyed our stay and the location of the property. There was a problem with the TV but they did resolve it. The food was very good and freshly cooked. The bartender was less than friendly but the rest of the staff made up for her.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquiRRose, Corporate Director of Sales & Marketing, Owner Representative at Hilton Garden Inn Aiken, responded to this review, January 28, 2013
Thank you for posting a review of your recent stay at the Hilton Garden Inn Aiken. I am delighted to see that you had a good experience wiith us. We look forward to welcoming you back very soon. In the meantime, we wish you safe travels and much success.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Aiken

Address: 350 Eastgate Drive, Aiken, SC 29803
Phone Number:
Location: United States > South Carolina > Aiken
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#2 Business Hotel in Aiken
#6 Family Hotel in Aiken
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Aiken 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Hilton Garden Inn Aiken Hotel Aiken

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