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“Starting to Slip” 3 of 5 stars
Review of Staybridge Suites Allentown West

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Staybridge Suites Allentown West
3.0 of 5 Hotel   |   327c Star Road, Allentown, PA 18106   |  
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Ranked #7 of 27 Hotels in Allentown
Charlotteville, VA
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Starting to Slip”
3 of 5 stars Reviewed September 8, 2012

Staybridge Allentown West has been our stopover now since they opened. This trip, when we stayed twice, confirmed our fears that it is slipping in quality. We noticed all the furniture looks worn. A chair in the suite had a broken leg. The pull out couch mattress is thin, extremely uncomfortable. The TV had many channels with no sound. There was some sort of stain on the carpet near the kitchen. There was no bathmat in the bathroom. The bedroom clock was missing as were the decorative bed pillows (are people STEALING?? Shows a changing cliental, maybe). It stunk of smoke, although a non smoking room. PLEASE MAKE THE HOTEL NON SMOKING!!!! ALL OVER!! You will get a better class of customer!!! There were CRUMBS IN THE BED!! Gross. Obviously not changed. In both rooms, we had smeary fingerprints all over the inside windows. Doesn't take much to clean them. WINDEX!! NOISY doors and outside. Pool was taken over by low class customers from the hotel across the street. THEY are NOT PAYING the premium price we do, why should they get to use the POOL??? Female front desk on Friday checking out was not friendly. She wasn't in May, either.

The positive: The gentleman at the front desk on Thursday was very friendly and helpful. He reset our ac. He answered my questions. He was great. The cute kitchen lady in the morning was great too, as was breakfast Friday morning. Yummy. Great lawn for the dogs. Well situated off the highway (be sure to get a room NOT ON THE TRUCK DEPOT SIDE), near restaurants, convience stores, gas, Boston Pizza (excellent pizza). We used to LOVE this hotel. Please bring it back to the way it was. Clean better. New Furniture. Better clientele will come.

Room Tip: Don't get a room on the truck depot side. Third floor (top floor) reeks of smoke. Better service...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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115 reviews from our community

Traveler rating
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48
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Baltimore, Maryland
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 12, 2012

We stayed 2 nights, 1 bedroom suite with 2 queen beds and a pull out.. The beds were a bit hard .. however, the room was clean and towels plentiful. The pull out couch needs to be replaced.. it is old and the mattress is so thin that it is as if it is not even there... The continental breakfast was really great! several choices both hot & cold with plenty of juices, sodas, hot beverages, fresh fruit, eggs, waffles, etc.. great service. Close to restaurants .. pool a bit small and we noticed that people from the Sleep Inn (located next door) also had access to this small pool.. too many people .. The business work area is very nice and appealing to anyone needing space to do work .. overall I would recommend this hotel .. service staff was pleasant and accommodating.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, New Jersey
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 1, 2012

So I book this hotel becouse I am a long time Customer Of The Staybridge Suite Hotel Chain. When I walked in It smelled like a Old dirty hotel. The Chair that you would sit on at the front desk was suspect. I booked two rooms so I walked into the first one, Smell hit me at the door, the carpet was dirty, the tub had particles in it, the fidg was not fully cleen. Leave that room inter into the other room. Funky smell again, The light in the bathroom hall didnt work, back of the remote missing, take out the extra sheets they give you for the bed couch, the blanket had some chunky resedue on it, it looked like dry throw up. I went to check the bed, lift up the pillowtop conmforter and there was a big fresh blood stain on it. went to the front desk told the girl i want to get a new room, get to the new room checked the bed, under the pillowtop there was a big old blood stain on it. So I requested my money back and left the hotel

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Allentown West, responded to this review, August 16, 2012
Dear Leola29,

We certainly appreciate you taking the time to bring this matter to our attention. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, Delaware
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed June 26, 2012

This past weekend we celebrated a family birthday and met extended family members in Allentown (a halfway point). We ended up here since most other hotels were booked. What a pleasant happenstance. The staff was incredibly helpful and even participated in a "birthday rouse" to make sure the birthday girl was indeed surprised. The rooms were clean, well organized, and we were next to each other and at the end of a hall so as not to disturb other guests with our charming, yet not so quiet, three little ones. The pool was a nice spot to play and relax but not have to worry about sunscreen since it was indoors.

The breakfast was by far the biggest surprise. It went far beyond my expectations with hard boiled eggs, activia yogurt, cooked oatmeal, waffles, sausage, and fresh fruit. I would definitely stay here again.

But I would not eat at Boston's Pizza next door...that was a dud.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbine, New Jersey
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 6, 2012

Booked this property for an overnight on a girls only road trip. When booked the website said 2 queen beds but upon printing receipt it said 2 doubles and room had two doubles (small ones at that). room was clean but bathroom is very very small and the wallpaper was damp and peeling next to the shower. Breakfast was not as extensive as I am use to with this companies properties but it was enough to get us going the next morning. The employee at the breakfast was very friendly. Hallways smelled very badly of cigarette smoke but our room was blissfully free of it.

Room Tip: One set of elevators so if you don't want to walk endless turning hallways ask for a room closer...
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  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Allentown West, responded to this review, June 18, 2012
Dear leeleetof,

Thank you for taking the time to write your review. I do apologize for any inconvenience that you have experienced.

We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome.

We appreciate the feedback that we receive as this is crucial for us to improve the products & services that we offer.

Regards,
Brenda J.
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
allentown pa
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 4, 2012

We recently relocated to Allentown PA from Seattle WA. Corporate housing for my husband's company put us up in Staybridge Suites - Allentown West. We were there for 7 weeks and the people, service, convenience, cleanliness - absolutely everything was terrific. We were there during "tax time" and I had a million documents to be copied, faxed or mailed. We were also in the process of buying a home so there was scads of paperwork involved with that as well. Becca at the front desk was awesome! She never complained or acted like I was a bother even though I faxed or copied papers multiple times for several days. She always had a smile on her face and was able to give me helpful hints on places to go for different purchases. John and Patsy working the morning breakfast were always cheerful and interested in how the house hunting process was going. All of the cleaning ladies were happy cheerful and never minded if I asked for or needed something "else". I would certainly recommend this facility again and just can't say enough about how friendly everyone was and how they made us feel welcome to a new city and state. They truly were the first "friends" we made in PA.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oneonta, New York
Top Contributor
112 reviews 112 reviews
16 hotel reviews
Reviews in 46 cities Reviews in 46 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed April 30, 2012

We stayed for two nights. There were some cosmetic problems within the room that could be repaired without much effort. On the last day we had no internet connection. As we were leaving I noticed a teenager eating breakfast in the dining area with no shirt on? Also you get no room service on weekends unless you request it?
The buffet breakfast in the morning was very good.

Room Tip: I could hear people in other rooms from our room? This is an economy class hotel. If you are on a ti...
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Allentown West, responded to this review, June 18, 2012
Dear WBevanW,

Thank you for your recent stay, and providing feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received accommodations that were unacceptable. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Ben J
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Allentown West

Address: 327c Star Road, Allentown, PA 18106
Phone Number:
Location: United States > Pennsylvania > Allentown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Allentown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Allentown West 3*
Number of rooms: 83
Official Description (provided by the hotel):
Get Comfortable at the Staybridge Suites Hotel Allentown West. The Staybridge Suites Allentown West hotel is a member of the IHG family of brands which includes InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn and Candlewood Suites. The Staybridge Suites Hotel is centrally located at I-78 and Route 100, minutes from downtown, the ABE Allentown Airport & Lehigh Valley Real estate districts. Our location offers easy access to Air Products, Olympus, Lutron Electronics, Coca-Cola, Fischer & Lehigh Cement, Lehigh Valley Industrial Parks, Iron Run Corporate Park, Stabler Center and the new Coca Cola Park Iron Pigs Stadium. We are minutes from Kutztown and Lehigh Universities, Cedar Crest College, Lehigh Valley Mall, Bear Creek Ski area and just 5 minutes from Dorney Park and Wildwater Kingdom. The Staybridge Suites Hotel offers apartment-like suites with all of the conveniences of home to suit your extended stay or short term hotel real estate needs. Our pet friendly hotel (fee) offers studio, one-bedroom and two-bedroom/two-bathroom apartment-like suites featuring fully-equipped kitchens, spacious living and work areas, TV with HBO, free wired and wireless Internet and direct dial phones with personalized voice mail. Other features include a 24-hour business center with free Internet access, print/fax/copy capabilities, free laundry facilities, fitness center, indoor pool, courtyard with grills, and free deluxe breakfast buffet. Pool/Hot tub closed January 24 2014 until February 13 2014, On February 13, 2014 we will only have an indoor pool ... more   less 
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Also Known As:
Staybridge Suites Allentown West Hotel Allentown
Allentown Staybridge Suites

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