Staybridge Allentown West has been our stopover now since they opened. This trip, when we stayed twice, confirmed our fears that it is slipping in quality. We noticed all the furniture looks worn. A chair in the suite had a broken leg. The pull out couch mattress is thin, extremely uncomfortable. The TV had many channels with no sound. There was some sort of stain on the carpet near the kitchen. There was no bathmat in the bathroom. The bedroom clock was missing as were the decorative bed pillows (are people STEALING?? Shows a changing cliental, maybe). It stunk of smoke, although a non smoking room. PLEASE MAKE THE HOTEL NON SMOKING!!!! ALL OVER!! You will get a better class of customer!!! There were CRUMBS IN THE BED!! Gross. Obviously not changed. In both rooms, we had smeary fingerprints all over the inside windows. Doesn't take much to clean them. WINDEX!! NOISY doors and outside. Pool was taken over by low class customers from the hotel across the street. THEY are NOT PAYING the premium price we do, why should they get to use the POOL??? Female front desk on Friday checking out was not friendly. She wasn't in May, either.
The positive: The gentleman at the front desk on Thursday was very friendly and helpful. He reset our ac. He answered my questions. He was great. The cute kitchen lady in the morning was great too, as was breakfast Friday morning. Yummy. Great lawn for the dogs. Well situated off the highway (be sure to get a room NOT ON THE TRUCK DEPOT SIDE), near restaurants, convience stores, gas, Boston Pizza (excellent pizza). We used to LOVE this hotel. Please bring it back to the way it was. Clean better. New Furniture. Better clientele will come.
- Official Description (provided by the hotel):
- Get Comfortable at the Staybridge Suites Hotel Allentown West. The Staybridge Suites Allentown West hotel is a member of the IHG family of brands which includes InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn and Candlewood Suites. The Staybridge Suites Hotel is centrally located at I-78 and Route 100, minutes from downtown, the ABE Allentown Airport & Lehigh Valley Real estate districts. Our location offers easy access to Air Products, Olympus, Lutron Electronics, Coca-Cola, Fischer & Lehigh Cement, Lehigh Valley Industrial Parks, Iron Run Corporate Park, Stabler Center and the new Coca Cola Park Iron Pigs Stadium. We are minutes from Kutztown and Lehigh Universities, Cedar Crest College, Lehigh Valley Mall, Bear Creek Ski area and just 5 minutes from Dorney Park and Wildwater Kingdom. The Staybridge Suites Hotel offers apartment-like suites with all of the conveniences of home to suit your extended stay or short term hotel real estate needs. Our pet friendly hotel (fee) offers studio, one-bedroom and two-bedroom/two-bathroom apartment-like suites featuring fully-equipped kitchens, spacious living and work areas, TV with HBO, free wired and wireless Internet and direct dial phones with personalized voice mail. Other features include a 24-hour business center with free Internet access, print/fax/copy capabilities, free laundry facilities, fitness center, indoor pool, courtyard with grills, and free deluxe breakfast buffet. Pool/Hot tub closed January 24 2014 until February 13 2014, On February 13, 2014 we will only have an indoor pool ... more less
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- Also Known As:
- Staybridge Suites Allentown West Hotel Allentown
- Allentown Staybridge Suites