My wife and I tried to go to buca di beppo on Saturday night. We did not have a reservation, however, we go to the restaurant at 4:45pm and the parking lot was over half empty. So we thought that we could have no trouble getting in for a nice meal. The 3 hostesses who were at the front rudely asked if we had a reservation, which we did not, and then went on to say that it would be at least 1.5 hrs to 2 hrs until we were seated. The restaurant was over half empty and we could see many many tables that were empty. We asked if we could eat and get out before all the people with reservations came in and they again rudely said no and went on to say "maybe next time you should make a reservation and you will be seated. It is never good to not make a reservation." She was very rude.
We had been to buca di beppo in the past and very much enjoyed the food, however, I do not know if I will return after this horrible customer service.
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