The staff at the Scottish Inn, Allentown PA were sweethearts. Polite, accommodating. The management at this hotel has done a fine job picking people to make the best of their difficult plight. The receptionist seemed a little ill at ease with the procedures and workload she was expected to tackle, but she DID muddle through with a good attitude. Keep her, give her a raise. She single-handedly saved this hotel from getting a 1-star.
Rooms, hallways, and amenities are highly variable in quality. Some have been renovated, others look untouched. This seems to be a matter of underfunding. Hey, it's a recession, I can roll with it.
That said, I suspect one of the renovations was setting aside one of the newer buildings as "non-smoking." The entire hallway and the first room we got REEKED of smoke. This section was likely smoking and they hadn't shampooed all the carpets yet (and curtains.)
The second room smelled fine. Even good. BUT, it was not without its warts. The toilet had been used without getting subsequently cleaned. The front desk was, without delay, able to supply a spray bottle of cleaner to rectify the problem (we didn't dare wait for cleaning staff). We didn't bring the bottle back until the next morning. Again, cheerful response. Perhaps stunned I brought it back at all? Because we switched rooms, our keycards weren't set for two days admission. The receptionist fixed it lickety-split.
The air conditioner worked GREAT! The hot room was made comfortable within an hour and was too cold by sunset. That said, it has a rather startling clunking sound when the compressor kicked on. Oddly, it didn't intefere with sleeping. This could have been a deal breaker for other customers.
The microwave in our room didn't work and we had bought dinner from the Bottom Dollar supermarket. The receptionist, again, to her customer service credit, didn't bat an eye when we asked to use the microwave in the breakfast nook used for continental breakfast. We also had bought some microwave breakfast sandwiches which fleshed out the breakfast offered. (Cereal, muffins, juice, coffee). Thumbs up for fresh apples at breakfast and rapid replenishment when they were out of juice. Stuff happens, it's how staff reacts that matters to me.
The receptionist said she could replace the microwave but it didn't happen. Beds made the next morning were slipshod so it's possible the maintenance crew is either not very good or understaffed. Both? Most folks will be more upset about this, but I tend to expect this from the lower priced hotels. Another mild issue? Two out of three ice machines were down. Third worked fine, but boy-oh-boy, this hotel is one breakdown from getting another ding against it.
The pool looked pristine and inviting. No maintenance required. Maybe part of that has to do with the fact that they close at 7PM. It hardly sees use if custoomers are going to this hotel because they go to Dorney Park. The pool is gated so there is no "Swim at Your Own Risk" option. Does management close the pool this early to save on maintenance? Lifeguard hours? Cutting insurance risk/costs? Whatever the case, hotel patrons who choose Scottish Inn because it has a pool may be quite upset that they shan't be dipping their toes. This is perhaps my biggest complaint about the hotel. It seems almost hostile to the customers in this one way.
Couldn't try the internet, it is WPA encrypted and my network adapter only handles WEP, (I could have brought a compatible adapter and WPA is a sensible choice. My fault, not theirs.) so make sure you don't have an OLD adapter like mine (Pentium 4 laptop built-in)
The hotel is has abundant convenient parking and is wonderfully situated near shopping centers including restaurants, groceries, and a Target. All walking distance. Dorney is a 15 minute drive by highway. A diner is just across the parking lot. (Didn't try it, but it was tempting.)
Next season, if they do a little more work on the place, they'll earn another star. They're S close to being a good hotel. Their biggest problems are actually rather small if management decides to tackle it.
If you're easily upset at substandard rooms. Don't come here in 2012. Might be fine by sum...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.