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“Very pleasant and very close to I-78” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Allentown

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Holiday Inn Express Hotel & Suites Allentown
2.5 of 5 Motel   |   3620 Hamilton Boulevard, Allentown, PA 18103   |  
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Ranked #8 of 27 Hotels in Allentown
Martinsville, Virginia
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
“Very pleasant and very close to I-78”
5 of 5 stars Reviewed January 4, 2014

Stopped here driving back from Vermont to Southside Virginia after skiing. Found the listing using Tripadvisor when I got tired of driving and it had a special rate listed. Booked it via my cell phone and walked in 15 minutes later. Very clean! From the lobby, down the hall and in the room the cleanliness was excellent. Breakfast had omelets, pancakes, fruit, juices, bagels and yougurt, etc. Nice variety for serve yourself and go. Right across the street from the water park. Very quiet with comfortable beds.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown, responded to this review, January 7, 2014
Dear Guest,

We are thrilled you located our hotel and you enjoyed your stay. We hope that the next time you are in the area you will stop by and see us again.

Best Regards,
Laurene Semprit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 reviews from our community

Traveler rating
    81
    54
    26
    10
    9
See reviews for
81
31
5
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Warsaw, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 3, 2014

For the traveler, the two most important aspects of any hotel stay are: (1) is the mattress comfortable? and (2) does the shower head provide a pulsating, powerful, hot stream of water to relax my weary body? The answers to these two questions are: (1) very Yes ... (2) absolutely Yes! My family stayed here on the way north and on our return south during the week of Christmas. On our second visit we stayed in the suite (for about $10 extra). I was able to hit the breakfast in the Lobby and brought up my family"s breakfast to the room; the table and chairs were nice. The microwave enabled us to reheat anything. Overall a very nice, restful stay that enabled us to recharge before we continued our journey. One bit of advice regarding Breakfast: skip the eggs (powdered and awful). If you are looking for a restaurant, we had dinner at Wegmans, located about 5 minutes away. You can sit down at the Pub or serve yourself (sort of cafeteria style): anything from Pizza to Sushi to Organic Soup to Oriental, whatever. The dining area for the do-it-yourself crowd is very nice. Also nearby is Paneras.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown, responded to this review, January 7, 2014
Dear Valued Guest,

We are absolutely thrilled you enjoyed your stay with us. We really do appreciate the positive feedback you wrote and I wills hare with all of our employees.

Please stop by to see us the next time you are in the area. Have a great day!

Best Regards,
Laurene Semprit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Underhill, Vermont
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 23, 2013

My daughters and I stopped at the Holiday Inn Express on our way from Georgia to Vermont. This particular hotel seemed a bit dated and we were really disappointed because there was no pool, but the breakfast in the morning and the proximity to the highway made up for the shortcomings.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown, responded to this review, December 27, 2013
Dear Guest,

We appreciate your feedback. We are looking to renovate our property some time in the future, and hope you will make it a point to stop by!

Best Regards,
Laurene Semprit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 10, 2013

I stayed here for one night on my family road trip to NYC during thanksgiving weekend. The hotel was a good choice since we don't want to spent 200$ for a hotel in NYC. I like the room we have had, it was clean and I have everything I need (microwave, refrigerator, coffee maker). The reception was efficient, we got our room just in a minute. I make a few request upon my arrival and they do accommodate my wish.
Breakfast was complimentary, with a standard american breakfast (scrambled egg, potato, waffle, corn flakes etc), it taste good.
I would recommend this hotel, and would love to visit again.

Room Tip: I always ask for a room that do not near elevator, as I don't like the noise.
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown, responded to this review, December 14, 2013
Dear Valued Guest,

We sincerely appreciate the positive feedback. We look to accomodate all of our guests, and are thrilled when we are successful!

We hope to see you again!

Happy Holidays,
Laurene Semprit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allentown
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 27, 2013

My 82 year old mother was locked out of her room upon returning from her grandson's wedding. The night staff did not offer to put her in another room and the maintenance people, though working diligently, took close to three hours to finally open the door for her. What were they thinking about to not move her into another room?? She waited outside the bedroom ....WHAT IS WRONG WITH THIS PICTURE??
I called the hotel when I heard this nightmare and am still waiting to hear from them two + days later.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph F, General Manager at Holiday Inn Express Hotel & Suites Allentown, responded to this review, December 1, 2013
Dear Reviewer,

Please accept our apology for what occurred. We ask that you contact us directly so that we may have the opportunity to clarify the situation. The review posted is not an accurate account.


For our Trip Advisor readers, I would like to address some key facts of the situation.

1. Our guest, as seen on camera, awaited reentry in her family's adjacent room, rather than outside as stated.

2. The issue was resolved in a matter of 56 minutes, rather than the nearly three hours as stated.

3. Rooms which include an adjacent door leading to another room (Connecting Rooms) should not be dead bolted from the inside and exited from the connecting door. As a safety measure the connecting doors will lock upon closure from the adjacent room and one cannot gain reentry without using the door key. The door key will not open the door that has been dead bolted. It took us a few minutes to trouble shoot why the lock was not engaging.
We have taken some measures to further inform guests whom rent our connecting rooms.

Thank you,
Sincerely,
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Seattle, Washington
Top Contributor
102 reviews 102 reviews
25 hotel reviews
Reviews in 50 cities Reviews in 50 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 27, 2013

Once again the Holiday Inn Express was there for us. It is was a very nice room and very heplful staff. After a long day on the road it's nice to know that a clean room and a welcome smile is waiting for you. We would be very happy to stay here again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpguestrep, Front Office Manager at Holiday Inn Express Hotel & Suites Allentown, responded to this review, November 28, 2013
Dear Value Guest,

We are extremely happy you enjoyed your stay with us. I will pass the positive feedback along to the rest of the staff. We look forward to seeing you next time! Happy Holidays!

Best Regards,
Laurene Semprit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
3 of 5 stars Reviewed November 23, 2013

The room was every day very clean and smart furnished. The breakfast is typically american and the employers were very friendly. A further advantage, the hotel is very close to the Interstate 78.

Unfortunately, the maids doesn't know that a doorknob is also able to close a door. Not only to open a door. So, the walls are constantly moving and there is no sleep possible when the maids are on tour!

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpguestrep, General Manager at Holiday Inn Express Hotel & Suites Allentown, responded to this review, November 25, 2013
Dear Guest,

We are happy to hear that you found our hotel to be clean and up to par in regards to our customer service. We do apologize for your experience the following morning; we have addressed this situation and will monitor it closely to ensure our future guest satisfaction. We ask that whenever there is a situation that you feel is less than satisfactory, you immediately contact the Front Desk or the Manager on Duty so that we may rectify the situation.

We hope you enjoyed your stay enough to grant us another opportunity to serve you. We again thank you for your feedback and wish you a very Happy Holiday season!

Best Regards,
Joseph Ferrara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Allentown

Address: 3620 Hamilton Boulevard, Allentown, PA 18103
Phone Number:
Location: United States > Pennsylvania > Allentown
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Allentown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Allentown 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Allentown PA. A 100% smoke free facility located just across the street from Dorney Park & Wildwater Kingdom. This conveniently located, clean and friendly hotel is located just off Interstate 78 at exit 54, just minutes from many Lehigh Valley businesses, attractions, shopping, golf, colleges and more. We are the closest hotel to the main gate at Dorney Park & Wildwater Kingdom!All rooms are equipped with a microwave, refrigerator, 32' flat panel HDTV, as well as all the other amenities you've come to expect from Holiday Inn Express.Other Points of Interest: The Holiday Inn Express is also a short drive to: Crystal Cave, Lost River Caverns, Lehigh Valley Zoo, Lehigh Valley Velodrome, The Crayola Factory, Easton Museum of Pez Dispensers, Hawk Mountain Sanctuary, Cabela's (Outdoor Merchandise), Lehigh Valley Mall, Lehigh University & Stabler Arena, PA International Raceway, Bear Creek Mountain and to take the Lehigh Valley self guided Covered Bridge Tour. We thank you for your interests and would like to welcome you to 'Stay Smart' at the Holiday Inn Express Hotel & Suites - Dorney Park. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Allentown
Holiday Inn Express Allentown
Holiday Inn Allentown
Allentown Holiday Inn

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