Checking into this hotel I was waiting to go rite into its pool as that is one of the things I was attracted to this hotel by,upon checking in I was told the pool would be filled Ina few hours, so I took my two little girls and wife out for a bit to eat and some shopping. When we returned later in the afternoon about four hours later, the pool was still empty. Me and my family was told to take full advantage of our lovely hot tub which my girls were happy about.when we got to the hot tub, I saw a maintenance man and simply asked him when can we use the pool. He replied with a very nasty tone and said... Does it look like its ready?i said I spent a lot of money to swim herein the pool he said I was lucky I can even go in the hot tub!! So my wife said for him to relax there's no reason to talk to my husband that way.. His response still makes me nervous as he said and I repeat get the f#%^ out of the hot tub ... I said what did you say to my wife .. And he repeated it.. So I said come get me out of this hot tub as my children were so upset they were crying and didn't want me to get into a fight with the man so they got out of the hot tub.. I waited and he said he was calling the cops.. So I waited for them to come..they asked me to tell them the story .. And I did.. Te police said to stay in the hot tub and have a good time.. No less than fifteen minutes later the hotel front desk clerk asked us to pack our things we were no longer wanted as guests in there hotel... I have never been more embarrassed in front of my kids and wife .. They never asked me what happened they just came over and asked us to leave... In what hotel does something like this happen and the. Managers don't even ask what happen from the guests perspective.. We were asked to leave with no place to go..I will be following this up with corporate level management as I am employed by a hotel for the last 15 years.. This is not how a hotel should treat there guests.. I wasnt treated with any kind of respect at all. Maybe if the manager would have asked me what happen instead of taking his employes word things might have been different they wouldn't return my money it was 8:15 p.m. We didn't have reservations any where else and the police had to escort us out, they felt so horrible they helped us book a room up the street at the quality sweets.. They treated us so nice .. What a difference.. How can something like this happen when these people are employed to see that family's have a good time? Speaking to the general manager the next day he seamed very unconcerned and seamed like he couldn't be bothered but at the end returned all of my money... NEVER STAY AT THIS HOTEL. VERY BAD SERVICE AND MANAGEMENT IS NON EXISTENT ..BEWARE!!!
- Also Known As:
- Howard Johnson Inn And Suites - Dorney Park And Allentown
- Howard Johnson Inn & Suites - Dorney Park And Allentown Hotel Allentown
- Howard Johnson Inn & Suites - Dorney Park And Allentown Hotel
- Howard Johnson Hotel Allentown
- Howard Johnson Allentown
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