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“Great value” 4 of 5 stars
Review of Ashland Hills Hotel

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Ashland Hills Hotel
2.0 of 5 Hotel   |   2525 Ashland Street, Ashland, OR 97520 (Formerly The Village Suites at Ashland Hills)   |  
Hotel amenities
Ranked #2 of 19 hotels in Ashland
Portland
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great value”
4 of 5 stars Reviewed August 19, 2013

This hotel is conveniently located off the 5. The rooms are suites with kitchenettes. They give you a morning treat with tea or coffee @ the hour you request. We had a nice view of the hills from our balcony. The bed was really comfortable. As long as you don't mind having to drive to downtown Ashland, check this place out.

Room Tip: Ask for a room that faces the hills.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshlandRep, Manager at Ashland Hills Hotel, responded to this review, September 4, 2013
Dear Trip Advisor Guest,
Thank you for your positive review! We are very happy that you enjoyed your stay with us and liked your view from your room.

We look forward to seeing you on your next trip to Ashland!

Sincerely,
Ashland Hills Hotel and Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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90 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Las Vegas, Nevada
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 19, 2013

This property is located a little bit south of the main business district, but an easy 10 min drive away. It was apparently recently purchased, and most of the rooms are being renovated, in other buildings. Our suite has a large bathroom, kitchenette, comfortable sitting area with a small balcony. French doors separate the living area from the sleeping area, and both are furnished with tv. We had a lovely view of a field with mountains in the distance. Light breakfast is delivered to the room, along with a choice of either the WSJ, or the local newspaper. Cookies are baked every evening and hot coffee and tea are always available in the lobby area. Front desk staff are very friendly, and the price is great--especially for the Ashland area.

Room Tip: Check for building being renovated when you drive into the property, and ask for a room away from it...
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshlandRep, Manager at Ashland Hills Hotel, responded to this review, September 4, 2013
Dear Trip Advisor Guest,

Thank you for your positive review! We are very happy that you enjoyed your stay with us and will pass this review on to our staff. We are glad that you were able to enjoy the view of your room and many of the other amenities that we offer, like the fresh baked cookies, and complimentary breakfast snack that is delivered to your room in the morning.

We did recently get purchased by a local company and are excited to say that we are currently working on reopening the buildings that were closed over 5 years ago from the previous owners. This project will not affect our current suites building which is still open, but we are looking forward to being able to soon offer more amenities for our guests in the next year.
We look forward to seeing you on your next trip to Ashland!

Sincerely,
Ashland Hills Hotel and Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, CA
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 12, 2013

We stayed here en route from Seattle to the Bay Area and were very impressed with the room size, as well as the fact that we didn't have to pay a fee for bringing our cat with us. The room was more like a suite, with the bedroom separate from a living area and mini kitchenette. The front desk folks were super friendly, and while we didn't take advantage of their breakfast service, it seemed like a nice feature. Also, the bed was SUPER comfortable. We will definitely make use of this spot again in the future.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshlandRep, Manager at Ashland Hills Hotel, responded to this review, September 4, 2013
Dear Trip Advisor Guest,
Thank you so much for your positive review! We will be forwarding this on to our staff and recognize them for the service that they were able to provide you.

We are very happy that you enjoyed the size of your room and comfort of the beds and are always pleased to welcome our furry guests as well, free of charge. Our breakfast snack can be very nice for guests looking to relax and enjoy the comfort of their room in the morning and hope that you are able to take advantage of this amenity on your next visit.

We look forward to seeing you on your next trip to Ashland!

Sincerely,
Ashland Hills Hotel and Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beavercreek, Ohio
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 9, 2013

When we checked in to the hotel, we got a warm smile and got offered breakfast services right away! We went into the hotel, and there was ugly green carpet, but nonetheless a comfortable couch to lounge on! The bathrooms are very nice and the bedrooms are exceptional! The only complaint I have is that there is no thermostat to stop the AC to stop going on and off every few hours. However, I just listened to music and got to sleep right away! I loved the balcony and the fridge! We went to a different spa than they offered in the hotel, but there was another one that we went to and it was lovely! The pull-out was a bit uncomfortable according to our youngest member, a nine-year-old. However, the TV stations were more than we could ever ask for! It was lovely.

All in all, there are some things that could be improved.
~More than a bagel for breakfast
~New carpet- although that won't happen anytime soon, but I almost like it because it gives it an old-timey look haha : )

Other than that, it was an excellent stay on the third floor! Bravo for the service!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshlandRep, Manager at Ashland Hills Hotel, responded to this review, September 4, 2013
Dear Trip Advisor Guest,

Thank You for your feedback!
We appreciate you taking the time to let us know how your stay went. We are very happy that you enjoyed the breakfast services and the comfort of your room. There is a thermostat where you can control the AC settings and it is located against the far wall in the bedroom area, I apologize that it was not easily accessible. We are looking to update the breakfast offerings and hopefully in the next year we will be reopening and expanding on our amenities that we currently offer.

Thank you for your positive review and we look forward to seeing you on your next trip to Ashland!

Sincerely,
Ashland Hills Hotel and Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed August 6, 2013

First of all, this property is way away from downtown Ashland so you must get in your car and try to park downtown for any of the shows. They put us in a room on the 3rd floor that vibrated off and on all night long. It was a horrible night's sleep for those of us on the pull out couch and those all sleeping in the bed. They offered us nothing in adjustment on our bill when we complained the next morning at check out.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshlandRep, Manager at Ashland Hills Hotel, responded to this review, August 9, 2013
Dear Trip Advisor Guest,

Thank you for your feedback!

Please accept our sincere apologies for the way that you treated upon check out and the lack of response in addressing this issue. We have addressed this with our staff and will be looking into the cause of noise that was in your room that disturbed your stay with us.

The quality of your stay and customer service does not meet our standards in any way and I would love to discuss it further with you and refund your stay with us. Please contact me at your convenience at the number or email below as we would also like to send you a complimentary night for a return visit in hope that you will give us a second chance.
Thank you for choosing to stay with us and we look forward to welcoming you back!

Sincerely,
Jennifer Barnes
Hotel Manager
jennifer.barnes@ashlandhillshotel.com
(541) 482-8310
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lacey, Washington
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 30, 2013

After reading the reviews for this hotel, we decided to book it on our way to California. Check in was quick and easy. We had a room on the second floor. The room was very clean. The king size bed was the most comfortable bed we have ever slept on in a hotel. The bathroom was nice and clean. I like that there was a t.v. in the living room and one in the bedroom. There was a sink and a mini fridge, toaster, coffee maker, and microwave. The breakfast basket they brought to our room the next morning was wonderful. It was nice to have it brought to our room and not have to drag the kids down for breakfast. There was bread for toast, English muffins, butter, jams, bananas, oranges, granola bars, orange juice, and coffee. Everything was very nice. I highly recommend this place!!!!!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshlandRep, Manager at Ashland Hills Hotel, responded to this review, August 6, 2013
"Finally......"

Dear TripAdvisor Guest,
Thank you for your positive review on your stay with us. We greatly appreciate you taking the time to let us know how we are doing and will let our staff know that you enjoyed the cleanliness of your room and overall stay.

We are pleased that you enjoyed your breakfast being delivered to your room and the comfort of our beds during your stay with us.

We look forward to seeing you on your next trip to Ashland and thank you for choosing to stay with us.

Sincerely,
Ashland Hills Hotel and Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 28, 2013

Our family is traveling around the Cascades, and this hotel provided the perfect two-night stay. Though skeptical as we drove into the parking lot, we found it to be exceptionally clean and very well appointed on the inside. Unlike in many traditional rooms where we are tripping over one another and our belongings, the Ashland Hills room is a true suite in which everyone has plenty of personal space. The lounging area contains a sofa, chair, desk, tv cabinet, and breakfast bar. The bedroom, with two VERY COMFORTABLE queens, is spacious with a separate vanity and tv. The bathroom is large and provides a second vanity area around the sink. The location is just a short drive (less than 10) from the Shakespeare Theater complex.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshlandRep, Manager at Ashland Hills Hotel, responded to this review, August 6, 2013
"Perfect Stay!!"

Dear TripAdvisor Guest,
Thank you for taking the time to let us know how your stay with us went and we are very happy that our hotel was able to exceed your expectations. Our driveway is unique at this time, but we are happy to report that we are in the process of expanding our hotel and will be able to extend our amenities and accessibility to our guests, hopefully in the next year!

We look forward to seeing you on your next trip to Ashland and Thank You for choosing to stay with us.

Sincerely,
Ashland Hills Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ashland Hills Hotel

Address: 2525 Ashland Street, Ashland, OR 97520 (Formerly The Village Suites at Ashland Hills)
Location: United States > Oregon > Ashland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Ashland
#6 Romantic Hotel in Ashland
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Ashland Hills Hotel 2*
Official Description (provided by the hotel):
Located on 14 acres the hotel boasts panoramic views of the surrounding mountains, intimate courtyard patio and spacious 2-room suites featuring: in room coffee and tea • complimentary Wi-Fi Internet • microwave & minifridge • dual vanities • extra pillows • sleeper sofa in living room • large color TV • expanded cable selection including free premium channel • iron and board • hair dryer • voicemail • automated wake up calls • key-card security • 24 hour video security. Patios or balconies in select suites.Other amenities and services include: breakfast snack featuring hot beverage, juice, muffin and newspaper delivered to your suite each morning • Fitness room • Business center • Bicycles for guests use • Coffee, tea & apples available 24 hours • Media lending library (books/DVDs) • Guest laundry • Accessible facilities available • Staff on site 24 hours • Children under 18 stay free • Corporate & Group rates • Long-term stay rates • Senior & AAA rates • pets allowed ... more   less 
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Also Known As:
The Village Suites At Ashland Hills Hotel Ashland
The Village Hotel Ashland Hills
Windmill Inn Of Ashland

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