We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pet Friendly & Huge Room” 4 of 5 stars
Review of Ashland Hills Hotel & Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Ashland Hills Hotel & Suites to your Saves list
Ashland Hills Hotel & Suites
2.5 of 5 Hotel   |   2525 Ashland Street, Ashland, OR 97520 (Formerly The Village Suites at Ashland Hills)   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Special Price
10% off room rate
Ranked #4 of 19 Hotels in Ashland
Certificate of Excellence
San Jose, CA
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Pet Friendly & Huge Room”
4 of 5 stars Reviewed August 12, 2013

We stayed here en route from Seattle to the Bay Area and were very impressed with the room size, as well as the fact that we didn't have to pay a fee for bringing our cat with us. The room was more like a suite, with the bedroom separate from a living area and mini kitchenette. The front desk folks were super friendly, and while we didn't take advantage of their breakfast service, it seemed like a nice feature. Also, the bed was SUPER comfortable. We will definitely make use of this spot again in the future.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshlandRep, Manager at Ashland Hills Hotel & Suites, responded to this review, September 4, 2013
Dear Trip Advisor Guest,
Thank you so much for your positive review! We will be forwarding this on to our staff and recognize them for the service that they were able to provide you.

We are very happy that you enjoyed the size of your room and comfort of the beds and are always pleased to welcome our furry guests as well, free of charge. Our breakfast snack can be very nice for guests looking to relax and enjoy the comfort of their room in the morning and hope that you are able to take advantage of this amenity on your next visit.

We look forward to seeing you on your next trip to Ashland!

Sincerely,
Ashland Hills Hotel and Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

239 reviews from our community

Traveler rating
    127
    84
    24
    3
    1
See reviews for
89
98
6
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Beavercreek, Ohio
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 9, 2013

When we checked in to the hotel, we got a warm smile and got offered breakfast services right away! We went into the hotel, and there was ugly green carpet, but nonetheless a comfortable couch to lounge on! The bathrooms are very nice and the bedrooms are exceptional! The only complaint I have is that there is no thermostat to stop the AC to stop going on and off every few hours. However, I just listened to music and got to sleep right away! I loved the balcony and the fridge! We went to a different spa than they offered in the hotel, but there was another one that we went to and it was lovely! The pull-out was a bit uncomfortable according to our youngest member, a nine-year-old. However, the TV stations were more than we could ever ask for! It was lovely.

All in all, there are some things that could be improved.
~More than a bagel for breakfast
~New carpet- although that won't happen anytime soon, but I almost like it because it gives it an old-timey look haha : )

Other than that, it was an excellent stay on the third floor! Bravo for the service!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshlandRep, Manager at Ashland Hills Hotel & Suites, responded to this review, September 4, 2013
Dear Trip Advisor Guest,

Thank You for your feedback!
We appreciate you taking the time to let us know how your stay went. We are very happy that you enjoyed the breakfast services and the comfort of your room. There is a thermostat where you can control the AC settings and it is located against the far wall in the bedroom area, I apologize that it was not easily accessible. We are looking to update the breakfast offerings and hopefully in the next year we will be reopening and expanding on our amenities that we currently offer.

Thank you for your positive review and we look forward to seeing you on your next trip to Ashland!

Sincerely,
Ashland Hills Hotel and Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed August 6, 2013

First of all, this property is way away from downtown Ashland so you must get in your car and try to park downtown for any of the shows. They put us in a room on the 3rd floor that vibrated off and on all night long. It was a horrible night's sleep for those of us on the pull out couch and those all sleeping in the bed. They offered us nothing in adjustment on our bill when we complained the next morning at check out.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshlandRep, Manager at Ashland Hills Hotel & Suites, responded to this review, August 9, 2013
Dear Trip Advisor Guest,

Thank you for your feedback!

Please accept our sincere apologies for the way that you treated upon check out and the lack of response in addressing this issue. We have addressed this with our staff and will be looking into the cause of noise that was in your room that disturbed your stay with us.

The quality of your stay and customer service does not meet our standards in any way and I would love to discuss it further with you and refund your stay with us. Please contact me at your convenience at the number or email below as we would also like to send you a complimentary night for a return visit in hope that you will give us a second chance.
Thank you for choosing to stay with us and we look forward to welcoming you back!

Sincerely,
Jennifer Barnes
Hotel Manager
jennifer.barnes@ashlandhillshotel.com
(541) 482-8310
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lacey, Washington
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 30, 2013

After reading the reviews for this hotel, we decided to book it on our way to California. Check in was quick and easy. We had a room on the second floor. The room was very clean. The king size bed was the most comfortable bed we have ever slept on in a hotel. The bathroom was nice and clean. I like that there was a t.v. in the living room and one in the bedroom. There was a sink and a mini fridge, toaster, coffee maker, and microwave. The breakfast basket they brought to our room the next morning was wonderful. It was nice to have it brought to our room and not have to drag the kids down for breakfast. There was bread for toast, English muffins, butter, jams, bananas, oranges, granola bars, orange juice, and coffee. Everything was very nice. I highly recommend this place!!!!!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshlandRep, Manager at Ashland Hills Hotel & Suites, responded to this review, August 6, 2013
"Finally......"

Dear TripAdvisor Guest,
Thank you for your positive review on your stay with us. We greatly appreciate you taking the time to let us know how we are doing and will let our staff know that you enjoyed the cleanliness of your room and overall stay.

We are pleased that you enjoyed your breakfast being delivered to your room and the comfort of our beds during your stay with us.

We look forward to seeing you on your next trip to Ashland and thank you for choosing to stay with us.

Sincerely,
Ashland Hills Hotel and Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 28, 2013

Our family is traveling around the Cascades, and this hotel provided the perfect two-night stay. Though skeptical as we drove into the parking lot, we found it to be exceptionally clean and very well appointed on the inside. Unlike in many traditional rooms where we are tripping over one another and our belongings, the Ashland Hills room is a true suite in which everyone has plenty of personal space. The lounging area contains a sofa, chair, desk, tv cabinet, and breakfast bar. The bedroom, with two VERY COMFORTABLE queens, is spacious with a separate vanity and tv. The bathroom is large and provides a second vanity area around the sink. The location is just a short drive (less than 10) from the Shakespeare Theater complex.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshlandRep, Manager at Ashland Hills Hotel & Suites, responded to this review, August 6, 2013
"Perfect Stay!!"

Dear TripAdvisor Guest,
Thank you for taking the time to let us know how your stay with us went and we are very happy that our hotel was able to exceed your expectations. Our driveway is unique at this time, but we are happy to report that we are in the process of expanding our hotel and will be able to extend our amenities and accessibility to our guests, hopefully in the next year!

We look forward to seeing you on your next trip to Ashland and Thank You for choosing to stay with us.

Sincerely,
Ashland Hills Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay Area, California
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 22, 2013

Again, not "5 stars" as in the Four Seasons, but in terms of value and enjoyment, it could not get any better. We are traveling with a small dog, so lodging choices are limited. This hotel had an immaculate quiet room, good quality furnishings, a lovely courtyard, HUGE pet area, and the best mattress we have slept on EVER. Our King room was a suite, with mini kitchen. Really appreciate having two sinks, one outside the shower/toilet area. Also, the bedroom had doors to truly separate it from the bath and the living area, with tv's in both rooms.

Breakfast delivered at our requested time was great - very simple, but also very portable. We could drink our coffee and eat some toast, then take the fruit and granola bars with us for a snack. Complimentary WSJ and local paper was a nice touch.

Took about five minutes to drive downtown. The desk clerk was knowledgeable about parking for OSF, and gave good dining advice. This is a clean, safe, comfortable hotel, and you get much more than you paid for. I was picking wild blackberries while my dog ran around in the pet area!

No pool is probably a deal-breaker for families, as it was very hot in Ashland. On the other hand, if you prefer a hotel that is not overrun with traveling teams of 12-year-old softball players, this is the place for you :-)

Room Tip: We didn't have a courtyard view, but if you are on the first floor with a courtyard view you can...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshlandRep, Manager at Ashland Hills Hotel & Suites, responded to this review, August 6, 2013
"Stay Here!"

Dear TripAdvisor Guest,
Thank you very much for your positive comments. We are very pleased that you enjoyed your stay with us and will let our staff know about your experience.

We are glad that you were able to enjoy our beautiful grounds and the comfort of the mattress in your room. Our front desk will also be recognized in being able to provide you with their knowledge about the area. We are always pleased to do whatever we can to make sure that our guests enjoy their stay while here in Ashland.

We are pleased to announce that we have plans that include renovating and opening the entire property with over 200 guest rooms, a conference center, a restaurant and lounge in June 2014, and most importantly the Pool and Hot tub area as well. In the meantime, we hope our guests enjoy all-suites building that overlooks beautiful hills of Ashland.

We look forward to welcoming you back next year and enjoying our newly remodeled property.

Sincerely,
Ashland Hills Hotel & Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olivehurst, California, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 15, 2013

The room was clean and nicely furnished. The staff were friendly and helpful. Close to the freeway,and just a mile from downtown Ashland. The view from our balcony was spectacular. The mattress was soft and comfortable. We really enjoyed our stay.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Ashland hotels
0.1 mi away
BEST WESTERN Windsor Inn
11.1 mi away
Green Springs Inn
Green Springs Inn
#1 of 19 in Ashland
4.5 of 5 stars 125 reviews
2.8 mi away
Plaza Inn & Suites at Ashland Creek
Show Prices
Show Prices
Show Prices
2.6 mi away
Ashland Springs Hotel
Ashland Springs Hotel
#6 of 19 in Ashland
4.5 of 5 stars 489 reviews
4.8 mi away
La Quinta Inn & Suites Ashland
2.9 mi away
BEST WESTERN Bard's Inn
BEST WESTERN Bard's Inn
#8 of 19 in Ashland
4.0 of 5 stars 496 reviews
Show Prices
Show Prices
Show Prices

Been to Ashland Hills Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ashland Hills Hotel & Suites

Address: 2525 Ashland Street, Ashland, OR 97520 (Formerly The Village Suites at Ashland Hills)
Phone Number:
Location: United States > Oregon > Ashland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Ashland
#4 Romantic Hotel in Ashland
#6 Business Hotel in Ashland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Ashland Hills Hotel & Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Nestled on a quiet side of town and just 3 miles from downtown Ashland this 14-acre property boasts panoramic mountain views, intimate courtyard patio, a seasonal outdoor pool and jacuzzi, as well as two tennis courts. Experience an uplifting 1970s retro-modern, timeless design, comfortable furnishings and over 100 spacious guest rooms and suites. Our guests enjoy complimentary continental breakfast, wireless Internet and parking. It's a perfect destination for families, business travelers, and anyone coming to explore this part of Oregon. Its location offers easy access to all the treasures and attractions of our region, including pristine mountain lakes, charming Ashland with the renowned Oregon Shakespeare Festival, and a fantastic dining scene. Just a short drive from the numerous golf courses, local wineries, hiking, biking, jet boat trips, rafting, fishing, bird watching and skiing. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Hotels.com, Priceline, Orbitz, Odigeo and Cheap Tickets so you can book your Ashland Hills Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Village Suites At Ashland Hills Hotel Ashland
The Village Hotel Ashland Hills
Windmill Inn Of Ashland

Owners: What's your side of the story?

If you own or manage Ashland Hills Hotel & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.