When I booked this property for a trip to the Oregon Shakespeare Festival (fabulous!), this property was part of the Windmill Suites (very small) hotel franchise. Since I really enjoy staying at their other properties, I booked this reservation with complete confidence. I was very surprised upon check-in to immediately note the difference in amenities and customer service.
First, general info - the hotel is right off the 5, so it is easy to get to, with on/off freeway access. However, it is quite a ways away from the main drag, which is where the action is. You MUST have a car to drive back and forth. Downtown parking is rather scarce, so that is problematic. Most visitors arrive by bus or car, but if you stayes closer to town, you can walk all over. "Town" is literally two long streets, so you will walk, regardless.
I interacted with three different front desk staff members, and all three looked like they desperately wished to be somewhere else. Although I tried, I could not even get a smile from any of them. They looked bored out of their wits and were reluctant to answer any questions or offer any assistance.
The property is huge, but there were very few guests staying there, and most of the hotel was shut down. There was not the usual free, full Windmill breakfast offered, just a breakfast basket that one could order that is brought up to the room in the morning. For 3 out of the four days, it consisted of 2 slices of bread (!), jams, a banana, an orange, a granola bar, and your choice of coffee or tea. The tea was Lipton. One day we received an English muffin. In each suite is a toaster, a microwave oven, and a small fridge, so one could purchase food and prep it in the room if they wished. The room was very nice, with an uber-comfy Heavenly-style bed. The price was reasonable, but I booked it during a Windmill Inn special, so I don't know what the regular rate is.
Maybe my stay would have rated a better review if I hadn't thought it was going to be comparable to a stay in a familiar hotel franchise. The rooms were just as nice, I didn't see a pool, and the fitness center was the same - a room converted over with a treadmill and a TV. What was so great about the Tucson Windmill Inn was the stellar customer service and awesome, full breakfast and service. If I had not stayed there previously and thought I was traveling to another franchise, maybe this would have been okay. All in all, Ashland Hills was rather disappointing.
- Official Description (provided by the hotel):
- Located on 14 acres the hotel boasts panoramic views of the surrounding mountains, intimate courtyard patio and spacious 2-room suites featuring: in room coffee and tea • complimentary Wi-Fi Internet • microwave & minifridge • dual vanities • extra pillows • sleeper sofa in living room • large color TV • expanded cable selection including free premium channel • iron and board • hair dryer • voicemail • automated wake up calls • key-card security • 24 hour video security. Patios or balconies in select suites.Other amenities and services include: breakfast snack featuring hot beverage, juice, muffin and newspaper delivered to your suite each morning • Fitness room • Business center • Bicycles for guests use • Coffee, tea & apples available 24 hours • Media lending library (books/DVDs) • Guest laundry • Accessible facilities available • Staff on site 24 hours • Children under 18 stay free • Corporate & Group rates • Long-term stay rates • Senior & AAA rates • pets allowed ... more less
- Reservation Options:
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- Also Known As:
- The Village Suites At Ashland Hills Hotel Ashland
- The Village Hotel Ashland Hills
- Windmill Inn Of Ashland