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The Village Suites at Ashland Hills: Traveler Reviews

2525 Ashland Street, Ashland, OR 97520
Hotel amenities
The Village Suites at Ashland Hills
Ranked #2 of 19 hotels in Ashland
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234 reviews from our community

Traveler rating
    136
    78
    14
    4
    2
See reviews for
Families
70
 
Couples
90
 
Solo
14
 
Business
15
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Saratoga, CA
Top Contributor
59 reviews 59 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
“WOW! -- A real gem at a good price in Ashland”
5 of 5 stars Reviewed June 24, 2012

My friends and I have been coming to Ashland for over 30 years. I have never traveled with a pet and this year wanted to take my wonderful companion (Miki) with me. This was also the first year in a long time my wife came ( she just retired). The places we normally stay (such as The Palm) told me flat out no dogs. well the search begins.

Lucky for me I tripped over the Village Suites of Ahsland Hills (owned by Windmill Inns of America) . Pet friendly, service guarantees, Rooms are twice the size of the Palm and they are less expensive and CLEANER!!! What's not to love?

You get a 2 room suite for less than the price of dinky little rooms in other hotels! woo hoo! this makes for a very relaxed stay.

In walking around the property, it appears that there are several more buildings that have been cordoned off for future redevelopment when he economy picks up. This includes a building that housed the ballroom, meeting rooms, conference rooms, and a large swimming pool ( not currently in operation).

Obviously the owners had some difficult choices to make with regard to managing this beautiful large piece of property in tough economic times. They executed beautifully on carefully maintaining three of the buildings that house the current suites. The suites are clean to a fault. Usually I find at least some fungus in the bathroom of a chain. This one was spotless and that was much appreciated.

The service was also impressive. My friends were down at the Palm, and asked me if i had an area we could have a barbecue or picnic. I called the front desk and inquired. They said they would set up a barbecue (propane ) for us to use in the back courtyard area!! Woo Hoo!

I asked if they had some paper plates etc- they sent me down 2 complete sets of ceramic dishes and cutlery- enough for 8 people. Woo Hoo!

I wondered if they had a large bowl for mixing a salad - 5 minutes later a salad bowl appeared at the door.

I noticed on my walk around the tennis courts ( yes tennis courts) they had a helicopter pad.... Hmm I wondered if i was going to push the limit by asking when the next helicopter rides were ( ha ha ).

The bathroom had a shower rod that bowed out so the shower curtains didn't rub against you while you were showering. ( see picture)

They had a bazillion cable channels including hgtv and syfy etc - some that many of the other hotels don't carry.

They have free WIFI and it actually works!!! When I stayed at the Palm --- some of the rooms got wifi and others got nothing.

Now in reading this you may think I'm knocking the Palm. I'm not. The Palm is the only recent hotel in Ashland I have experience with that i can compare with. The Palm has an outdoor pool and nice, but small rooms. Some have a kitchen and a bed/front room- its cute and the gardens are nice. The people there do very well by that particular property. However the Village Suites at Ashland Hills is, I believe, in a different league.

The Village Suites at Ashland hills are actually suites -- offering two large rooms plus a kitchen area with a fridge, and microwave. Even the heater/ air conditioner is quiet!

Now for a couple of quibbles.
1 No on site restaurant. It would be nice , but in a town like Ashland good restaurants are killing each other for your business go have fun at the Morning Glory - or slightly out of town up on Mt Ashland, or at Brothers.
2 Old klunky televisions - no large flat-screens. But then who comes to watch television when the Shakespeare festival is down the street?
3. It is farther away from he Shakespeare festival than many hotels ( ie The Palm). But being of a certain age means i drive around anyhow. People that simply have to walk everywhere might find this a problem - except that the Ashland Suites property opens up on to some gorgeous trails nearby. Besides, parking down near the festival is a nightmare.

The barbecue and the dishes, were at no extra cost. My pal Miki ( see pictures) - no extra cost! These are good people come make a reservation - help them weather a bad economy so they can redevelop what will become a premier property in the area!!! If you make a prepaid reservation you save even more money! My cost was on the order of $50 a day less than what I would have spent at the Palm.

I wish i had more time to travel around - I would check out the other Windmill properties!

Room Tip: The ground room floors are great- they have a little sitting area and way to reach a nice sitting...
See more room tips
  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 5 more reviews by Mithra for Ashland
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at The Village Suites at Ashland Hills, responded to this review
July 3, 2012
Dear TripAdvisor Guest,

We appreciate the time you took to write such a detailed positive review of The Village Suites at Ashland Hills.

Our team members will be recognized for their hospitality provided to you during your stay.

We are pleased to read you enjoyed the several amenities offered and the cleanliness of your suite.

Again, we look forward to welcoming you back at any of our Windmill locations! We appreciate your patronage.

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Encinitas, California
Top Contributor
62 reviews 62 reviews
6 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
“Mixed Impression”
3 of 5 stars Reviewed June 22, 2012

Good news: this is clean, roomy motel staffed by friendly and efficient people. They deliver a free continental type breakfast for each morning. The location is close to the interstate but a couple of miles from downtown Ashland. Bad News: the rooms are a bit tired - colors, furniture and especially the bathrooms. Not horrible, just showing age. The strangest thing is that the very large Windmill Motel that fronts the suites is closed - barricaded and roped off. The staff thinks it will be torn down and replaced with vacation homes. The suites almost look like an afterthought with the larger property and all the public space closed.

Stayed June 2012, traveled with friends
Was this review helpful? Yes 2
See 4 more reviews by TominCA for Ashland
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at The Village Suites at Ashland Hills, responded to this review
July 3, 2012
Dear TripAdvisor Guest,

Thank you for your positive feedback regarding the cleanliness of your suite at our Ashland property. Our team members...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“We Liked It”
5 of 5 stars Reviewed June 22, 2012

This is a nice place to stay. The suites are roomy and well furnished, and it is quiet and the prices reasonable. The only downside is the distance from OSF. We sometimes walk (about an hour), but walking isn't practical for an evening performance.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by SelaPDX for Ashland
Ask SelaPDX about The Village Suites at Ashland Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at The Village Suites at Ashland Hills, responded to this review
June 29, 2012
Thank you for your positive review!

We are glad you enjoyed the design and furnishings of our suite.

Thank you for choosing to stay with us and we look forward to seeing you on your next visit to Ashland.

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Incredible customer service!”
4 of 5 stars Reviewed June 21, 2012

The Village Suites at Ashland Hills has got to the the very best customer service I have encountered in all my years of travelling. It is obvious, they want to keep that #1 postion on Trip Advisor! And they deserve it. The rooms are nice, very spacious, well maintained and cleaned. There is a small kitchen-type area with microwave, refer and sink, as well as the ubiquitous coffee maker.
On the down side, the drapes are getting worn and need replacing. The "Lobby" is a little non-traditional - reminded me of a Soviet Russia hotel visit I made in the 80s. But the biggest reason I had to give it 4 stars versus 5 is the scent in the whole hotel. That chemical sweet odor meant to hide other odors. It is so prevailing I couldn't wait to get to get to the beautiful outdoors. It put a real damper on what would have been a 5 star stay!

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask GretaGarboSeattle about The Village Suites at Ashland Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at The Village Suites at Ashland Hills, responded to this review
July 3, 2012
Dear TripAdvisor Guest,

Thank you for your comment of “Incredible customer service!” Our team members will be recognized at our next quality...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern California
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
“comfortable room, lovely view, great service”
4 of 5 stars Reviewed June 19, 2012

Very nice hotel! Old, but has been remodeled. Check-in area could use some updating, very small lobby and we had to wait at both check-in and check-out as only one person was working the front desk—they seemed overworked. Rooms are not going to win any interior decorating awards but they felt clean and fresh (even if the carpet was an odd green color, at least it seemed new!) We had a king room and the bed was the most comfortable of our entire trip! Very nice. There are two TVs (not flat-screen) one in the living area and one in the bedroom—you can close the doors between if you wish. Little kitchen nook in living room has toaster, microwave, sink and fridge. There is a separate vanity/sink in the bedroom and a huge bathroom with doors from the living area and also from the bedroom. Could be a nice set up for a family traveling with kids if there is a pull-out sofa (I don’t remember if there is). The balcony is lovely. We requested and were granted a quiet room and were in the back of the hotel overlooking the valley. Very pretty! The management seems very committed to providing guests with a comfortable stay. About ten minutes after we checked in, the guy from check-in called up to make sure we liked our room and to ask if we needed anything. Staff delivering the nice continental breakfast was very friendly, too. If you are seeing the plays in Ashland and can afford to stay in town, it’s definitely nicer because you don’t have to mess with driving in and finding parking. But, if you want an inexpensive room or are simply making the drive along I-5 and need a quiet, pleasant room with a pretty view that is a step above most hotels of this caliber, we recommend this one!

Room Tip: ask for a quiet room, top floor, toward the back of the hotel for a lovely view of the hillsides and...
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask KaT95682 about The Village Suites at Ashland Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at The Village Suites at Ashland Hills, responded to this review
July 3, 2012
Dear TripAdvisor Guest,

Thank you for your positive review you posted on TripAdvisor! Our team members will be acknowledged for their friendly service.

We appreciate your comment regarding the cleanliness of your suite. We are glad to read you enjoyed the layout of your suite, the comfort of our beds, your patio view and our morning snack delivery.

This is to confirm our suites are equipped with sofa beds to accommodate guests traveling with family.

Thank you for choosing to stay with us! We appreciate your recommendation!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Village Suites at Ashland Hills

Also Known As:
The Village Suites At Ashland Hills Hotel
The Village Suites At Ashland Hills Hotel Ashland
The Village Hotel Ashland
The Village Hotel Ashland Hills
Windmill Inn Of Ashland
Address: 2525 Ashland Street, Ashland, OR 97520
Region: United States > Oregon > Ashland
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Wheelchair access
Hotel Style:
#2 Business Hotels in Ashland
#3 Family Hotels in Ashland
Price Range: $$
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