I recently made reservations and The Columbia was booked for one of my two nights so they suggested staying in their sister property the Palm. It was more expensive but I thought it would be fine based on the reviews and also because it could be transferred back to The Columbia if a room opened-- eliminating the need to change hotels each day.
Yes, they immediately take the nightly charge from your credit card. But when the air quality in Ashland due to fires necessitated me changing my plans. They not only took the $25 processing fee to cancel my one night at the Columbia but also from The Palm reservation so it cost me $50 to cancel my trip which was booked as one reservation because they "counted it as two rooms".
Customer service sharks!
Cancellation Policy: Your deposit confirms your reservation. Should your plans change and you need to cancel or shorten your stay, you will want to let us know at least 2 weeks in advance. With sufficient notice, we can refund your deposit, or change your reservation, for a $25.00 processing fee per room. In the unlikely event that a reservation is cancelled giving us less than 2 weeks notice, the hotel retains the deposit.
- Official Description (provided by the hotel):
- Step outside of the ordinary. Guests enjoy award-winning gardens, mature trees, and lawn seating areas that are as welcoming as they are comfortable. Cottage-style guest rooms and sumptuous fireplace suites available. In summer and fall, you'll enjoy an inviting new pool concept complete with private cabanas, and soothing water features. Guests enjoy flat-screen TVs and both complimentary wireless internet and parking. Conveniently located across from the university. ... more less
- Also Known As:
- The Palm Hotel Ashland
- Palm Hotel Ashland