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“Great hotel” 4 of 5 stars
Review of Plaza Inn & Suites at Ashland Creek

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Plaza Inn & Suites at Ashland Creek
3.0 of 5 Hotel   |   98 Central Avenue, Ashland, OR 97520   |  
Hotel amenities
Ranked #2 of 19 hotels in Ashland
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
32 helpful votes 32 helpful votes
“Great hotel”
4 of 5 stars Reviewed September 19, 2010

In a perfect location, in the center of all the action, yet quiet and peaceful. You can walk to all of the nice restaurants and theatre with no problems. We had a Queen Spa room--2 Queen beds ....perfect for friends/family who dont want to share a bed. The room was BIG, clean and had a small balcony overlooking the garden and water feature. There was a fridge & microwave too. The bathroom was very large, with a spa tub and seperate shower. The bed was wonderfully comfy , including very nice pillows and linens. We slept great! The breakfast was fine ,the dining room a bit small for the number of guests but its acceptable. We liked the fresh baked cookies waiting for us in the dining room as we came in from a late night of theatre! We will most likely stay here again when we return to Ashland.

  • Stayed September 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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227 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed August 30, 2010

This hotel met our family needs quite well. Short walk to shops and the lovely Lithia Park. Very good parking and breakfast. Staff helped us with early check-in and was very friendly. A very nice comfortable hotel stay. Would stay here again.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 10, 2010

I had stayed at this hotel a couple of years ago--great location, good price, pet friendly. However, on this recent trip, there was NO hot water. I called the front desk in the evening, and got an unprofessional "I'll tell the other girl who's working to get on it." The next morning the water was even colder, and the repair person could not come until 8am. I had to shower in very cold water in order to make a meeting.

These things happen, but I was shocked by how the staff dealt with the situation. When I checked out, the front desk staff was completely dismissive and barely even acknowledged that there was a problem. No one even said a simple "We are sorry for the inconvenience."

The management really should train staff in the industry standards for handling these inevitable situations.

  • Stayed August 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SJohnsonGM, General Manager at Plaza Inn & Suites at Ashland Creek, responded to this review, September 3, 2010
The lack of hot water in this review was unforeseeable and has been corrected. The service issues noted in this review have been also been addressed. We strive to provide an excellent product and service. We appreciate the opportunity to address these issues.
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Berkeley
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 22, 2010

I was not prepared for how nice my stay at the Plaza Inn and Suites would be. From the time I arrived I felt welcomed and even a bit pampered. Here are the highlights
*Very welcoming of pets
*Very close to OSF
*Nice rooms
*Friendly staff
*Many other nice touches like complimentary breakfast, wine and cheese and other snacks

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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bend oregon
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 1, 2010

I stay here often with my 2 kids. It's clean and friendly. The breakfast is decent, they do have a waffle maker. You can walk into town in 5 min., or the park. I will only stay here when I am in Ashland.

Stayed May 2010, traveled with family
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portland
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 11, 2010

The hotel is pretty nice, the location is very close to the theatres and restaurants (yet the hotel is quiet) and the beds were comfortable. The only big problem is the breakfasts--frozen egg products and the usual suspects of tasteless bagels, cereal and so on. For a hotel that tries to be upscale, it needs to improve its game on breakfast especially in a town with excellent B&Bs. We stayed a week last summer and went out for breakfasts almost everyday.

  • Stayed June 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed February 26, 2010

On a trip to California, my wife and I stayed here and enjoyed the inn. The problems arose when we booked our next stay, ran into rigid hotel policies when we tried to change our reservation and were charged a night's stay anyway. We won't be back, and I'm recommending to friends and family that they stay elsewhere when they visit Ashland. Other hotels we visit (the Westin hotels come to mind) make the effort to make us feel welcome and encourage return visits. Not so with the Plaza Inn in Ashland.

  • Stayed September 2008, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SJohnsonGM, General Manager at Plaza Inn & Suites at Ashland Creek, responded to this review, September 3, 2010
While the hotel has a 48 hour cancellation policy, we understand plans change. The policy of the hotel has been to attempt to re-sell the room to avoid the cancellation fee, as well as offering to change the arrival date up to one year past the original arrival date.
This guest had stayed at the Plaza in the past and enjoyed their stay. I hope this guest will return and allow us to show them what excellent customer service can and will be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Plaza Inn & Suites at Ashland Creek

Address: 98 Central Avenue, Ashland, OR 97520
Location: United States > Oregon > Ashland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#1 Family Hotel in Ashland
#7 Romantic Hotel in Ashland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Plaza Inn & Suites at Ashland Creek 3*
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Also Known As:
Plaza Inn & Suites At Ashland Creek Hotel Ashland
Plaza Inn And Suites At Ashland Creek
Plaza Hotel Ashland Creek

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