This review is about RedZone, but has a portion about Paddy’s which was excellent.
Don’t Go to RedZone!! The customer service is horrible. I have given this place two separate chances, and both times I was very disappointed. The first time I went to this bar was soon after their opening. The temperature inside was drastically higher than the temperature outside. Despite the overwhelming heat, we decided to have a beer. Immediately, when we had finished our beers, we had to leave because of the heat. We were told that the air conditioning was broken, but having worked at a newly opened restaurant, I was understanding of the fact that malfunctions happen.
A few months later, a friend and I decided to give it another chance. We wanted to watch the second half of the Rose Bowl there, so we called and asked if they had room. We were told that “there are three random seats left” so we decided that we should go and either sit apart, or stand and wait for seats near one another. Minutes later, upon arrival, we were stopped at the door by a blonde woman who told us that they were over capacity so we would have to go somewhere else. Having barely left the door, a man entered who was told that he could look around for a seat. Less than 60 seconds later, a woman left the bar. We reentered the bar and asked if we could do what the man had done – look for our own seat - but we were immediately asked to leave by the same blonde woman.
We walked across the street to Paddy Brannan’s Irish Pub where we were greeted politely and accommodatingly, and were able to watch the game while receiving excellent customer service. After the game was over we returned to the RedZone in the hope of speaking with a manager in order to gain a more thorough understanding of the situation which caused us to be turned away previously. Upon arrival, we thought it appropriate to speak with the woman we spoke with before. She immediately recognized us as we entered the bar and shouted “There’s room now!” We approached her and asked why she had turned us away and immediately accommodated a man, allowing him to look for his own seating, while we would have gladly taken one seat and waited for another. She stated that she was not going to be “interrogated” so we needed to leave. I very calmly stated that I have no intention of interrogating her, but rather I would simply appreciate an explanation, having been denied my business and given a place to sit when there was clearly at least one seat available... and several more, given a few minutes time; shortly after this, we were asked to leave.
Upon my exit, I asked if she had some relation to the owner. She said “I am the wife and daughter.” Her relation to the owner (however strange it may be) seems to cause this woman to believe that she can treat patrons as if their business is of no value. My friend and I were treated very disrespectfully and we will never return to this establishment.
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