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“Prime location, but some service & maintenance issues” 4 of 5 stars
Review of Ashland Springs Hotel

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Ashland Springs Hotel
3.0 of 5 Hotel   |   212 East Main Street, Ashland, OR 97520   |  
Hotel amenities
Ranked #8 of 19 Hotels in Ashland
Sacramento, California
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Prime location, but some service & maintenance issues”
4 of 5 stars Reviewed July 11, 2013

PERFECT location if you're a theater goer! It's a 1-2 minute walk from the back door of the hotel to OSF. Room was a nice size and pretty, and the bed was very comfy. Views are probably beautiful from the front, but we looked out back onto the parking lot and hills. The continental breakfast was served in the hotel's restaurant (nice atmosphere) and was tasty.

Unfortunately, service and maintenance were lacking given the room price. On check-in, staff was unfriendly and never brought an extra luggage rack after two phone calls requesting one and two promises on their part to bring one. Service improved greatly on day 2, though. We thought we were going to need to change rooms, which was a result of my booking an extra night later and would have been no problem. Day 2 staff was able to keep us in the same room and also sent up another luggage rack in about 15 minutes, apologizing profusely for the previous day's lack of service. As for the room, two lightbulbs were out, there were places in the bathroom that could have been cleaner, and a drop of water fell from the vent in the bathroom ceiling every 10 seconds. No big deal, but it did seem that corners were being cut a bit. It wasn't the five star experience I was hoping for, but still overall an enjoyable stay.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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399 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
San Francisco, California
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 6, 2013

Yes, the rooms are smallish in this gem of a hotel harkening back to a gentler era, but the rate is comparable to a B&B and also includes an ample continental breakfast buffet with plenty of fresh fruit and coffee that's considerably better than what's served in most hotels. (I actually wanted a second cup.) The Oregon Shakespeare Festival theaters are a few blocks away and easily walkable.

A $30 flat fee (not "per night") also allows your pooch to stay with you on the third floor, which has a rear hillside exit onto side streets for "walks" — much more convenient than always going downstairs through the lobby. The hotel staff — and especially housekeepers — make a point of greeting four-footed guests and seem unperturbed by the occasional bark.

The Ashland Springs Hotel has some of the best customer service (including the front desk, service employees, adjoining spa personnel, and restaurant wait staff) that I've run across. Thank you for making me feel like a GUEST rather than a customer.

Room Tip: If you're here over the 4th of July, ask for a room on Main Street so you can watch the parade f...
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, OR
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed July 6, 2013

This is a beautiful old hotel that has been restored. We had a king room & though our room was on the small side, it was very comfortable. They serve a nice continental breakfast in the morning in their dining room. Fruit was fresh, coffee plentiful & muffins tasty.

Room Tip: We were on a higher floor which was nice.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arcata, CA
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 6, 2013

You can park your car for free and you won't need to get into it again until you leave. Everything is nearby and I felt very comfortable walking everywhere. The rooms are small, but are clean and have all the necessities. The air conditioning kept the room comfortable. The breakfasts of fruit juice, coffee, fresh fruit, muffins, hard boiled eggs and oatmeal provide a good start to the day. The restaurant, Larks, is known for good food, but if you don't have reservations you could get stuck eating out on the sidewalk in the heat--kind of ruins what could have been a great meal. No room service.

Room Tip: My room on the third floor facing the street had a nice view of the town and the surrounding mountai...
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhattan Beach, California
Top Contributor
241 reviews 241 reviews
34 hotel reviews
Reviews in 45 cities Reviews in 45 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed July 6, 2013

I had to be in Ashland for 2 nights. Decent hotel with a great lobby and staff. The room (mine was 512) is unusually small. While I understand the hotel is old there is no reason for a room to be 100 sq ft +,-. Also there is no room service but many restaurants close by.l ll'

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Murrieta, California
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 2, 2013

The Ashland Springs Hotel is an historic building. That and the deal they offer for tickets to the Shakespeare Festival made us want to stay there. Unfortunately, they were booked up the first night we needed, but available the next night, so we chose their sister location, Lithia Springs for the first night then moved to Ashland Springs for the second night.

Our stay at Lithia Springs was perfect. The cottages are spacious and plush with a large 2-person jaccuzi that you can fill with tap water or the natural spring water (which smells horrible, but is supposed to be very good for your skin) or a combination of both. There is a fireplace and sitting room and big comfortable bed. The area is quaint with beautiful flora and the complimentary breakfast was delicious, especially the fresh scones.

The next night at Ashland Springs was not so great. We had been traveling throughout Oregon for 2 weeks, so we had a good deal of luggage to bring in as we don't want to leave it in the car. Since there is no bell service, you must get a luggage cart and bring it out to your car to load. The difficulty here is that the entrance in the back from the parking lot is up a steep incline. Thank goodness I do P90X or I don't think my husband and I would've made it up the ramp! Once inside, you must wait for the ONE VERY TINY elevator to your room. We were on the top floor, so it took us forever. Without luggage I suppose you could take the stairs.

I know the rooms are old, but they smelled really musty and there were stains on the sheets. We also had to kill two bugs (not bedbugs, thank goodness) that were in the small room and bathroom. The bed was ok and the view was nice.

We were given a voucher for $30 off of the restaurant that attached to the hotel, but then we were told it was closed early for a private party and there were no reservations available for the early times before our play (making the voucher useless). The breakfast in the morning was standard continental fare and they kept running out of everything, including coffee! I wanted to go back and sneak into the Lithia Springs breakfast room! They also had no newspapers available; the less-than-friendly front desk person sent me down the street to Starbucks.

It is extremely convenient if you are going to the plays as they are just a short walk up the hill, but I would still stay out at Lithia Springs and make the 10 minute drive. Both locations offer the ticket package and our seats were perfect.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Seattle, WA
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2013

Booked ahead for busy season after the outdoor theater opens as a special treat for my wife's birthday. We had checked out the public areas and restaurant in prior years but had not been able to get in on short notice. The wait was worth it. We had a great room on one of the upper floors. Air conditioning was excellent without being noisy. The bathroom was a little small, but adequate and the rooms were very nice to come back to at night. Location in the center of town made it easy to pop back in for a rest break through the day. The included continental breakfast was very nice and the post theater drinks and snacks at night are a great touch. Only draw back is the single slow and low capacity elevator.

Room Tip: Definite preference for a higher room toward the front of the hotel.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ashland Springs Hotel

Address: 212 East Main Street, Ashland, OR 97520
Location: United States > Oregon > Ashland
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Wheelchair access
Hotel Style:
Ranked #8 of 19 Hotels in Ashland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ashland Springs Hotel 3*
Official Description (provided by the hotel):
Elegantly restored historic landmark in the heart of downtown Ashland offers seventy tastefully appointed, non-smoking guest rooms, Waterstone Spa & Salon, English garden,banquet/conference space and Larks Restaurant. Calming colors & decorations evoke an era of relaxed comfort and elegance. Guests are pampered with superb service and luxurious surroundings. ... more   less 
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