PERFECT location if you're a theater goer! It's a 1-2 minute walk from the back door of the hotel to OSF. Room was a nice size and pretty, and the bed was very comfy. Views are probably beautiful from the front, but we looked out back onto the parking lot and hills. The continental breakfast was served in the hotel's restaurant (nice atmosphere) and was tasty.
Unfortunately, service and maintenance were lacking given the room price. On check-in, staff was unfriendly and never brought an extra luggage rack after two phone calls requesting one and two promises on their part to bring one. Service improved greatly on day 2, though. We thought we were going to need to change rooms, which was a result of my booking an extra night later and would have been no problem. Day 2 staff was able to keep us in the same room and also sent up another luggage rack in about 15 minutes, apologizing profusely for the previous day's lack of service. As for the room, two lightbulbs were out, there were places in the bathroom that could have been cleaner, and a drop of water fell from the vent in the bathroom ceiling every 10 seconds. No big deal, but it did seem that corners were being cut a bit. It wasn't the five star experience I was hoping for, but still overall an enjoyable stay.
- Official Description (provided by the hotel):
- Elegantly restored historic landmark in the heart of downtown Ashland offers seventy tastefully appointed, non-smoking guest rooms, Waterstone Spa & Salon, English garden,banquet/conference space and Larks Restaurant. Calming colors & decorations evoke an era of relaxed comfort and elegance. Guests are pampered with superb service and luxurious surroundings. ... more less
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