We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Do not book here!!!” 1 of 5 stars
Review of Candlewood Suites Ardmore

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Candlewood Suites Ardmore to your Saves list
Candlewood Suites Ardmore
2.0 of 5 Hotel   |   2602 Rina Park Road, Ardmore, OK 73401   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #5 of 17 Hotels in Ardmore
GreenLeadersSilver level
Mansfield
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
“Do not book here!!!”
1 of 5 stars Reviewed February 3, 2014

Ater having a reservation since last August 2013 for an April 2014 stay, we recieved a call saying our reservation has been cancelled. (60 days before our hotel stay) Candlewood decided to cancel our 15 rooms because someone in house decided to extend a stay,. As a Diamond frequent traveler with another hotel chain, I have never seen a hotel chain do this. In my experience, if a hotel can not accomodate you, they do find u other housing arrangements.. the Manager informed me that Candlewods policy is to take care of inhouse guest first, after speaking with their corporate offiices, I found this to be a lie as well. My suggestion, if you do business with this hotel make sure a backup plan is available. Because of their inconsideration, we cant find any rooms within a 30 mile radius. Thank you Candlewood!

Stayed February 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chase M, General Manager at Candlewood Suites Ardmore, responded to this review, February 10, 2014
Thank you for taking time to leave feedback in regards to your experience with Candlewood Suites of Ardmore. I would like to sincerely apologize for the issues and lack of service you feel you received from our hotel. Any time a guest can not be accommodated we make absolutely sure to find a suitable alternative and do so each and every time! Should you like to speak directly in regards to this or any other issue feel free to contact me at any time (580) 226-0100. Thank you and have a blessed day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

67 reviews from our community

Traveler rating
    40
    14
    4
    2
    7
See reviews for
16
12
3
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Sacramento, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 9, 2014

Never,never would I recommend this property .Failure at check-in continued and continued. The housekeeping Staff was superior after learning my definition of clean and acceptable, Yellow liquid on outside of toilet is not acceptable. The GM was rude and requests to speak directly to GM were deflected by cohorts. My employer made the arrangements and I stayed due to the prior arrangements. The Management knew of my displeasure and as a token provided me with Candlewood Cash/ certificates for the pantry. Those of us who spend most of our business time out of town and in motels are very familiar with Room-cams which are motion-activated when the room is empty (or should be empty) and record the activity occurring in our absence. What happened to the Candlewood Bucks in my absence?????? This is a property which created its own failures and most are covered by untrue explanations handed down from the GM.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chase M, General Manager at Candlewood Suites Ardmore, responded to this review, January 10, 2014
Thank you for taking time to leave feedback concerning your stay with us. I would request if you feel you received poor service or was in any way ignored to contact me at anytime day or night at (580) 226-0100 so that we may find a resolution to any issues you may or may not have actually experienced while a guest of Candlewood Suites Ardmore.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waco, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 14, 2013

Wasn't planning to stay in the Ardmore area but because of bad weather & ended up being there for several days. Mindy at the front desk helped me figure out a lot of the details for such an unexpected trip. Good job Candlewood, you guys seriously impressed!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chase M, General Manager at Candlewood Suites Ardmore, responded to this review, December 15, 2013
Thank you for taking time to share your recent experience at the Candlewood Suites of Ardmore with others here on TripAdvisor. Our front desk team is always ready and available to help with any needs, questions, or concerns you may have during your time with us. Our aim is to provide a quality suite, professional team, and an atmosphere no different from home. We look forward to seeing you anytime you may be in our area again. Happy Holidays!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Choctaw, Oklahoma
1 review
5 of 5 stars Reviewed December 11, 2013

This was a wonderful experience. I was driving in late at night and needed a place to stop. I couldn't have been more surprised at the wonderful service. The front desk agent did everything in her power to make sure my stay was great. This will be a new stopping point for me on my travels.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chase M, General Manager at Candlewood Suites Ardmore, responded to this review, December 12, 2013
Thank you kindly for taking time to leave such refreshing feedback regarding your recent stay with us at the Candlewood Suites of Ardmore. Our team is made up of a fantastic group of service minded individuals, that work together to provide top notch service second to none. Our team prides themselves on their ability to be flexible and WOW each guest at every opportunity. Although we do not specialize in transient or short term guests, our team is ready, willing, and able to make even a 1 night stay feel like home. Thank you again and have a wonderful holiday season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 5, 2013

Excellent newer hotel in Ardmore. Clean, spacious and generally quiet. Workout room better than many more expensive hotels. Not easy walking distance to any restaurants, but easy to drive to many.

The following characters are included to meet Trip Advisor's silly 200 character minimum.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chase M, General Manager at Candlewood Suites Ardmore, responded to this review, December 7, 2013
Thank you so much for your feedback. Our fitness center at the Candlewood Suites has recently added medicine balls and more free weights to better the options one has to promote well-being with more additions coming early 2014. With many restaurants located within only a 1/4 mile, by any means of travel will only take but a short time to visit. Each one of our team members are quite knowledgeable of the area and able to help with any needs you might have while with us. Happy Holidays.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2013

The night was cold and harsh when first I gazed
Upon this building--tired eyes yet closed.
A weary traveler-that's what the long road made.
But entering this comforting abode
My night--my trip--changed utterly for good.
Was it light's warmth I felt? Nay 'twas a smile
Of friendly greeter, eyes lit like firewood.
With heart she told me "Please come stay awhile."
She checked me in and sent me to my room
Where without moment's pause I fell abed
To wake up in the morn' all rid of gloom,
Soft pillow 'neath--and glad thoughts in--my head.
And so I wend my way down by the stairs.
I cannot help but smile at my luck,
Nor stop a soft laugh—beautiful as prayers
Answered or harp strings at the pluck.
For certain this is but a brief moment,
Yet 'tis the tone for how well my stay went.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chase M, General Manager at Candlewood Suites Ardmore, responded to this review, November 13, 2013
The night was young -- eager to please this clerk was. A warm weary traveler the doors did deliver-- keys and information was given this guest did remember. The room was made up and prepared with great care -- for an uphappy traveler we will never dare. The stay was quiet, restful, but brief now gone -- this is our promise while one is with us till dawn.

Thank you for taking time to leave this great creative feedback. Our goal is to provide valuable, reliable, and caring service to each guest. Candlewood Suites, where guests can Consider Us Home!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
1 review
5 of 5 stars Reviewed October 30, 2013

I would like to Thank Chase the General Manager and Jamie for working with us on all of our travel needs. They work very hard to make sure that each of us are taken care of. Also, Thank you Miss Patty for making sure that are rooms are clean and ready for the next person to check in. We appreciate it very much. At this time Miss Patty works with us sometimes around the clock to make sure we have clean rooms for the next person coming in. We have a big group staying there, some have to leave to go home while others take there place. This helps us when the rooms are clean and we do not have to wait. And last but not least, DeAllen, Mitty, Mindy and Chris you all assist at the front desk with our every need, Not to Mention those great cookies you keep us in stock with.Its always hard to be out of town, but when you have great people that make your stay warm and friendly it is always a plus!

Room Tip: Talk to Jamie for all of your needs- She excellent when helping you with travel arrangments!
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chase M, General Manager at Candlewood Suites Ardmore, responded to this review, November 5, 2013
Thank you kindly for taking time to leave feedback concerning your experience with us at the Candlewood Suites of Ardmore. Our teams commitment to excellence has made Candlewood Suites Ardmores' #1 top business hotel, not to mention we are the only hotel within 100 miles to have regularly practiced Green initiatives reducing our impact on the local environment. Our entire team is always ready and waiting to assist one with requests, issues, and even simple directions. Thank you again for your continued patronage!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Candlewood Suites Ardmore? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites Ardmore

Address: 2602 Rina Park Road, Ardmore, OK 73401
Phone Number:
Location: United States > Oklahoma > Ardmore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Ardmore
#4 Business Hotel in Ardmore
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Ardmore 2*
Number of rooms: 80
Official Description (provided by the hotel):
The Candlewood Suites of Ardmore, OK is the exclusive all suite hotel in the southern Oklahoma area. We feature 80 suites with fully equipped kitchens, fitness center to maintain your wellness routine, complimentary guest laundry facility, and our Candlewood Cupboard. We are conveniently located near Interstate 35 right in the middle of two major cities, Oklahoma City and Dallas. If Ardmore is your destination, our hotel is conveniently located close to the Convention Center, Lake Murray State Park, or a brand new shopping center that includes brand new restaurants and a cinema. We offer spacious studio and one bedroom suites featuring a full kitchen complete with microwave, stove top, dishwasher and full size refrigerator. Work efficiently at your oversized executive desk with free high-speed Internet access or relax in the comfortable living area while you enjoy a 32' flat panel TV with premium cable television, HBO and a DVD player. Work off some stress in our fitness center or our outdoor swimming pool. You can visit our Candlewood Cupboard where you can pick a variety of foods and beverages 24-hours a day. Whether your trip is for business or pleasure, our hotel offers you the best value in the Southern Oklahoma area. Local Corporations: Michelin, Best Buy, Circuit City, Dollar General, Dot Foods, and Dollar Tree. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Orbitz, Expedia, Priceline, BookIt.com, Agoda, Hotels.com, TripOnline SA, Booking.com and Tingo so you can book your Candlewood Suites Ardmore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites Ardmore Hotel Ardmore

Owners: What's your side of the story?

If you own or manage Candlewood Suites Ardmore, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.