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“Hospitality” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Altus

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Holiday Inn Express Hotel & Suites Altus
2.5 of 5 Hotel   |   2812 East Broadway, Altus, OK 73521   |  
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Ranked #2 of 5 Hotels in Altus
Lockney, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hospitality”
5 of 5 stars Reviewed May 23, 2012

I would like to comment on your staff during my stay; they were very accommodating to our needs; especially tara, erica t, heather and the maintenance man ruben. from the time we checked in to the time we checked out; we will definately stay at this hotel again. my neices enjoyed the pool alot. thanks to them so much for making that stay wonderful. you've got some great employess! i hope i got all the names right - i did ask them their names as each one of them accommodated us individually as we needed them! GOOD JOB GUYS!!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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50 reviews from our community

Traveler rating
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    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Lubbock, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 21, 2012

We stayed one night at the HIE in Altus and thought it was a cut above the average HIE we have stayed at. It was clean, the desk staff was kind and helpful. We had gone to there as my girlfriend's family is from there and we had gone for a family event. Altus is a small town and doesn't have a lot to do but we happened to visit on the weekend of the Rock and Rumble Car Show so there was enough to do. Unfortunately my girlfriend became ill and we were allowed to extend our checkout time very late into the day while she rested and her folks went on to the family event. I am a Priority club member and was extended Priority Club courtesies even though the room was being paid for by her parents. Altus isn't the greatest place to spend the night but as HIE's go, this one was excellent.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wichita Falls, Texas
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed May 4, 2012

My Dad and I traveled to Altus, Oklahoma to attend the 47th Annual Mangum Rattlesnake Hunt. We always come into Altus and spend a couple of days. This year, we wanted to stay in a nice two room hotel room with a couple of televisions. We booked the 2 "room" suite in this property. The "suite" wasn't quite what we expected.

OBSERVATIONS:

- The front desk clerk wasn't exceptionally friendly. There was only one front desk person and it took me about 20 minutes to check in ... there were two couples in front of me and it appeared that the hotel had blown a reservation.

- The elevator was horrendous. It jerked and jumped and was slow as all get out in this four floor building.

- The air conditioner in our room had one heck of a time getting the temperature down to 72. Since we were on the top floor, it stayed hot up there.

- There was a half bottle of tequila and mixer left in the refrigerator from the last guest. :)

- The breakfast bar wasn't up to the usual quality that one is used to in a Holiday Inn Express. Cold rolls, no coffee, and dirty tables but no crowd.

- The "suite" was essentially a big room with two queen beds, one television, an old couch and one television that was too small for the room.

GOOD STUFF:

- This is the best hotel in Altus, OK.

- Parking is free

- Cable television had a lot of channels

- It beats driving to Lawton

Having said all that, the hotel was clean. The bathroom and amenities were good.

We'd stay here again if we had to stay in Lawton. It wasn't the best. It wasn't the worst.

Room Tip: Stay away from the elevators. They're noisy and noise carries real well in the halls.
See more room tips
  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bozeman, MT
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 22, 2012

I stayed here long term in 2012. The only other comparable hotel is the Hampton Inn on the other side of town, and I chose the Holiday Inn based on the reviews of both. It was fine. Nothing special or notable. I would rate the service as average to poor. Most of the front desk staff are somewhere between unfriendly and surly. Some of the maids were very nice, and did an excellent job on the rooms, but others did a very poor job cleaning the rooms. I had to ask to have my linens changed, which I think should be changed after some length of time for long termers.

I ended up annoyed with the place, but I think thats bound to happen when you stay in a hotel. If I were to do it again, I think I would try the Hampton. Nothing was terribly wrong with the Holiday Inn, but I didn't think it was very good either.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review, June 1, 2012
Dear capjessop,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service from some our staff which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Charles, Missouri
Top Contributor
88 reviews 88 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 7, 2012 via mobile

The Altus Holiday Inn is a cut above other accommodations in town. If you have to visit Altus, I have a contract at the AFB, treat yourself to the Holiday Inn. It is a recent addition to the Altus skyline, the rooms very large contains a frig and microwave. There are no closets, but a rack to hang clothes. The bath is small, but the sink large enough for shave kit contents. The TV is to small for the room, probably only 32 inches, but that is a guess, not fact.

Reception was pleasant and reservations were as made. We were greeted with a snack bag and a very nice young lady at the front desk.

The room was very clean and made up nicely the following day.

Having stayed at several other Altus hotels, I view this as the best in town.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Oklahoma City, Oklahoma
1 review
2 of 5 stars Reviewed February 27, 2012

OMG! WHAT A NIGHT!! When we travel we love staying at Holiday Inns because of the quietness and the quality. NOT this one in Altus! Room was fine... But, 1 cup for coffee in the morning, there was 2 of us.... about 2:30am the party started next door!! By 5:30am party was over!! Dragging our butt to the breakfast area in the AM. Milk was sour, bagels were rock hard. For what we paid!!! NOT AGAIN! On the look out for a new favorite hotel chain!

  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review, March 22, 2012
Sue T

First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Altus.

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, SD
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 24, 2012 via mobile

Great hotel, the staff were very helpful all weekend. From the management all the way to the cleaning staff, we felt at home. The breakfast was very good, food was always hot and fresh.

If you are spending any amount of time in Altus, this is the only place to stay in my opinion.

Rooms very clean, large and inviting. I have zero complaints!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Altus

Address: 2812 East Broadway, Altus, OK 73521
Phone Number:
Location: United States > Oklahoma > Altus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Altus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Altus 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Altus, Oklahoma! Nestled in the beautiful town of Altus on the plains of southwestern Oklahoma, the Holiday Inn Express Hotel & Suites Altus is ideally located less than two miles from Altus Air Force Base and three miles from Western Oklahoma State College. Families will enjoy staying in our Altus hotel while experiencing all that southwestern Oklahoma has to offer. You can explore the outdoors at the Altus City Reservoir or Quartz Mountain Nature Park. Other Altus attractions include the Museum of the Western Prairie and the Oklahoma Arts Institute. Our hotel in Altus has everything you need to stay comfortable during your visit to Oklahoma. Our choice hotel in Altus is perfect for business travelers, with its convenient access to companies such as Jackson County Memorial hospital, Western Equipment LLC, Quartz Mountain Aerospace, Bar-S Foods, Altus Aircraft Services and Altus Air Force Base, each just five miles away. With such easy access, you can make it to your meeting on time. During your stay at our Altus, OK hotel, be sure to enjoy a swim in the indoor pool, surf the web with the free high-speed, wireless Internet access or workout in the fitness center. You can start your day off right with the hot breakfast every morning, featuring 100% Arabica Smart Roast coffee and our signature cinnamon rolls. Check out our great Altus hotel deals and book your stay with us today. ... more   less 
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Holiday Inn Express Hotel And Suites Altus

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