We give Thumbs Up to Jordan and all who were working there when we arrived on our first stop to Indy for the Brickyard 400 NASCAR race. We always look for a well known chain such as the Fairfield because for the most part, we'll never be flying blind when making a registration on the road.
The television remote didn't work and we called the desk and Jordan was right there with a new one. When it too didn't work, he immediately moved us right down the hall and it was with minimal effort on our part. What a clean, friendly, and welcoming appearance this inn has and how receptive the staff is And I must echo another traveler with the comment about the breakfast - take a look, other major chains and get rid of the powdered eggs and rubber bacon and do what this Fairfield has done, along with the regular fare such as fruit, yogurt and cereal.
What we would recommend, at the inn's earliest convenience, is to replace the thin and sandpapery towels. They didn't seem worn, just very cheap in quality and feel.
We're heading back west in October for a wedding, so most probably, we'll stay here again.
Way to go, Jordan - you are Top Notch with customer service.