We stayed here 1 night. Got a package deal on tickets to the NFL Hall of Fame. The room was ok. I had asked to pick up the tickets in the morning, before check-in, and they did have them available for me. They even allowed me to check in (it was about 9 am). The morning front desk person was supposed to know all about the HOF tickets, according to the night person I had talked to the previous night. She gave me 1 ticket instead of two...I will give the benefit of the doubt that it was an honest mistake. I caught the mistake before leaving the premises, so, no big deal. As for the room itself, I would rate it as average...nothing special.