I stayed here recently for a conference, and I was extremely disappointed. The rooms are old and stained (just gross--stains on the carpet, on the furniture, everywhere), and the staff were not very helpful. The lobby is dark and dreary and not very welcoming. You need to use a key card to access your floor from the elevator, which is fine--but it only works on certain elevators, depending on which floor you need to get to. The pool and fitness center are on the top floor. When I got up to work out in the morning, my key card wouldn't work to let me up there. When I asked the front desk staff (after waiting in line for almost 20 min since there were so many other people with issues), they simply reprogrammed my card. I tried again and it still wouldn't work (by the way, there aren't stairs leading up to the 20th floor, which I would have happily taken by this point--they weren't connected to the part of the building I was in). I went back to the front desk and they suddenly realized that the floor needed to be unlocked! By the time they actually fixed the issue, I was almost completely out of time to work out before I needed to be at meetings.
I will say, the beds were new and comfortable. The location near my conference was good. But the staff didn't seem to know what they were doing and this hotel needs a lot of work...I would not return.
- Also Known As:
- Ramada Plaza Akron Hotel Akron
- Ramada Plaza Akron Hotel
- Radisson Akron
- Akron Radisson
- Akron City Centre Hotel Ohio
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