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“Very Good, on the Verge of Great” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Akron South (Airport Area)

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Holiday Inn Express Hotel & Suites Akron South (Airport Area)
2.5 of 5 Hotel   |   898 Arlington Ridge East, Akron, OH 44312   |  
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Ranked #2 of 10 hotels in Akron
Kansas City, Missouri
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Very Good, on the Verge of Great”
4 of 5 stars Reviewed November 16, 2012

This hotel is clean and in a good location. The breakfast is standard Holiday Inn Express but is a little bit fresher. I checked in about 2:30 pm and the moved me to a king room as a gold member upgrade. However the room was not cleaned. The room cleaning supervisor on the floor was extremely helpful. She moved me across the hall and then went down and got a new key. She didn't have to do this and it wasn't her job but she "got 'er done". The workers here really care about the customers.

Room Tip: Top floors are quieter.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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91 people have reviewed this hotel

Traveler rating
    47
    26
    12
    1
    5
See reviews for
25
12
5
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Gainesville, GA
Top Contributor
169 reviews 169 reviews
119 hotel reviews
Reviews in 87 cities Reviews in 87 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed November 13, 2012

This is a new property that is well maintained. Checkin was fast and efficient. Rooms were well appointed and spotless. Breakfast was attended to and the dining area was clean and maintained. All in all a good property. GPS could not find this address but you turn on the road by McDonald's.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton, Massachusetts
Top Contributor
80 reviews 80 reviews
19 hotel reviews
Reviews in 37 cities Reviews in 37 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 5, 2012

This hotel is very convenient to the airport...about 10 minutes. The property is clean and nice, but no frills. From a business travel perspective, it works. I would not recommend taking kids to this hotel for any vacation type stay as there is not much here. However, I'd stay here again as the staff is nice and the location is great.

Room Tip: Ask for a room on the upper level.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forest, Virginia
Top Contributor
162 reviews 162 reviews
40 hotel reviews
Reviews in 53 cities Reviews in 53 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed October 18, 2012

Great service. Clean rooms. Nice gym facility and clean pool. The location is nice - close to the airport and plenty of shopping and restaurants nearby. You can't go wrong with this one. Oh - and you can usually find warm cookies waiting at the front desk for you!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 13, 2012 via mobile

We rode the airport shuttle last night and the driver was dangerous. She didn't have her headlights on going down the highway, she was swerving and when we got to the hotel she wove through the parking spaces at a high rate of speed. If someone had been in the lot she would never have been able to stop in time. After the fact, she seemed very apathetic. She complained about our bags and overall seemed like she would rather have been anywhere else.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 10, 2012

The management at this hotel made my stay unpleasant, the hotel itself and the staff like the housekeeping and the front office are great, but the management it is horrible. after staying here for work and having a couple of issues with management unfortunately I would not come back and stay at this hotel and consider my stay here poor

Room Tip: choose a room on the other side of the highway it can be annoying at times.
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Akron South (Airport Area), responded to this review, October 25, 2012
Dear JuanRo041,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am pleased that you gave us an excellent score on Rooms and Cleanliness. Our hotel is very proud of its level of service, cleanliness and quality of its product. However, I would like to apologize for the difficulties you had experienced with the hotel staff. Rest assured that I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 6, 2012

We stayed here twice last month, first three nights upon arrival from the Cleveland airport and then one more night to return to the airport. The rooms, breakfasts, and fitness room were excellent. The staff was very friendly and helpful. The location was convenient for Hall of Fame in Canton as well as Rock Hall in Cleveland. We were glad to stay at this HIE on the way back.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Akron South (Airport Area)

Address: 898 Arlington Ridge East, Akron, OH 44312
Phone Number:
Location: United States > Ohio > Akron
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 10 hotels in Akron
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Akron South (Airport Area) 2.5*
Official Description (provided by the hotel):
Make the brand new Holiday Inn Express & Suites Akron your personal Hall of Fame hotel. Located in Akron, Ohio our hotel is easily accessed off of I-77, exit 120. This beautiful new hotel is convenient to the Pro Football Hall of Fame, The Inventors Hall of Fame & The Rock & Roll Hall of Fame. Coming to this Akron hotel on business to visit Goodyear, Smuckers, Bridgestone - Firestone or Diebold? Indulge yourself in one of our brand new Executive Business Suites featuring a separate sleeping area, conference table, DVD/VCR combo & remote printer. Stay Smart and prepare yourself for the day ahead. Make yourself or someone you love feel like a superstar at our Akron hotel. Indulge yourself as you experience the luxury and first class service of the new Holiday Inn Express Hotel & Suites. Relax in our new whirlpool rooms and make any day a special occasion. Start your day with breakfast at our complimentary hot breakfast bar featuring our world famous cinnamon rolls. Don t forget your laptop so you can stay in touch with your world using our free wired/wireless high speed Internet access. Stay in shape or just unwind in our heated indoor pool or fitness center. Stay Smart and start your Hall of Fame visit to Akron with the Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Akron South (Airport Area)
Holiday Inn Express Hotel & Suites Akron South (Airport Area) Ohio

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