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“Home Away from Home” 5 of 5 stars
Review of Courtyard Akron Fairlawn

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Courtyard Akron Fairlawn
3.0 of 5 Hotel   |   100 Springside Drive, Akron, OH 44333 (Formerly Courtyard by Marriott Akron Montrose)   |  
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Ranked #2 of 9 Hotels in Akron
Certificate of Excellence 2014
Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Home Away from Home”
5 of 5 stars Reviewed August 1, 2013

This hotel is geared for business and non business travelers alike.
The management and staff are always prepared to make your stay a pleasant one.
I have stayed at the facility many, many times and I keep going back

'Try it, you will like it" For sure

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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110 reviews from our community

Traveler rating
    63
    30
    14
    2
    1
See reviews for
28
10
5
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Westlake, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013

Check in was fast and grooms parents had arrived the night before and were all ready set up in their suite to entertain family when they arrived.

Being this properties busiest time is during the week with business professionals it is an ideal location for wedding parties. We nearly had the lounge lobby to ourselves as Cindy had told me it is quiet on weekends. Well until with arrived. We had around 30 family members visiting and reconnecting as many came in from all over. When we parents and bridal party returned from rehearsal the groom’s family had a dozen playing Apples to Apples (92 year old grandma showed all she knew them better than the rest) in the lounge and many more joined in to visit.

The staff expressed a festive attitude to mirror our celebration.

When the bridesmaid suite became the bridal suite Saturday they decorated it and had silk pedals all around in the colors of my daughter’s wedding and set out champagne and chocolate strawberries. In the bedroom had more pedals and 3 tier candle stands wrapped in ivory with electric candles.

I highly recommend this property for your wedding group. As the father of the bride I am very pleased how they took care of our guest.

Room Tip: Suites provide a nice space to entertain small group.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 11, 2013

The hotel is nice and modern with the remodel. No complaints....expectations met, clean and comfortable. However, the best feature of the property is Kelly in The Bistro! She knows how to deliver exceptional customer service and should be a trainer for all Marriotts!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
3 of 5 stars Reviewed June 24, 2013

Overall a very nice hotel in a great location. But Kelly at the Bistro is a difference maker! Very friendly, excellent food and drink. Kelly gets it - she makes me feel like a human being - a valued customer who is worth more than a vapid hello. She sincerely cares about her clientele and has a warm touch with the customers. All hotel and restaurant workers should learn from Kelly. A wonderful experience in herself a reason to stay here next time and every time you are in the Akron area.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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AkronCYD_GM, General Manager at Courtyard Akron Fairlawn, responded to this review, June 27, 2013
Thank you so much for the wonderful words about the hotel and specifically Kelly. The whole team at the Courtyard by Marriott, Akron believes in the great guest experience. We love what we do and we are glad you enjoyed your stay with us. Jackie Markham General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 25, 2013

I stayed for a week in May 2013; I am a gold card member but no upgrades were available and no other rewards were offered for my stay; The Bistro staff is very friendly and accommodating especially in the mornings; The room was nice, could use some updating, but beds were great; I asked for housekeeping to change linens every day, no problem; Like the area for shopping, freeway access and restaurants; Try Hudsons for chopped salad, homemade rolls etc. I would stay again but would like to have my rewards reconized.

Room Tip: some rooms have balconies
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Top Contributor
119 reviews 119 reviews
48 hotel reviews
Reviews in 63 cities Reviews in 63 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 24, 2013

Agree with others reviewers who have commented on the friendly, efficient service of the staff. Our room was quite lovely and as usual with Courtyard was most quiet throughout the night. Most restful.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2013

The hotel has very friendly front desk staff and clean rooms. The Bistro is a great place to wind down at the end of the night and Kelly is one of the best bartenders. Every time I come to the Akron from Chicago, I always stay at the Courtyard Akron Montrose.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Akron Fairlawn

Address: 100 Springside Drive, Akron, OH 44333 (Formerly Courtyard by Marriott Akron Montrose)
Location: United States > Ohio > Akron
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Akron
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Akron Fairlawn 3*
Number of rooms: 78
Official Description (provided by the hotel):
At the Courtyard by Marriott Akron Montrose, we have perfected the experience that surrounds our guests with the conveniences that make business and pleasure travel easy. Relax and get ready for the day ahead in one of our spacious guest rooms, featuring a comfortable sitting area, large work desk and high speed wireless internet service. Enjoy our heated indoor pool and spa as well as our fitness room. ... more   less 
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Also Known As:
Courtyard By Marriott Akron Montrose Hotel Akron
Akron Marriott
Akron Courtyard
Courtyard Akron Fairlawn Ohio

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