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“Great courtyard” 4 of 5 stars
Review of Courtyard by Marriott Akron Montrose

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Courtyard by Marriott Akron Montrose
3.0 of 5 Hotel   |   100 Springside Drive, Akron, OH 44333   |  
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Ranked #1 of 7 Hotels in Akron
Charlotte,NC
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“Great courtyard”
4 of 5 stars Reviewed October 23, 2012

This is an updated courtyard. Friendly staff, convenient. Little noisy but we had room by ice maker and second floor so we got unlucky with traveler in room above us. Would def stay again. Comfortable bed, good workout room and lobby-bar area.

Room Tip: Get top floor and at end of hallway.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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99 reviews from our community

Traveler rating
    59
    26
    12
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Akron, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2012

Great customer service by the hotel staff who are always ready to assist. Great location-within 10 minute drive to restaurants, but they also have a pretty good onsite restaurant. Clean rooms. Staying in many different Marriott hotels throughout the US I can say this one is among the most outstanding Courtyards.

Paras B

Room Tip: Top floor facing the city.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2012

I have been staying at this hotel regularly now for about 18 months (one of our offices is close by) and I have to say it is fantastic. The amenities are standard for a Courtyard but the people make all the diffence. The girls at reception, the ladies behind the bar and the manager are all super nice and very accomodating. I have always had a great reponse to any issues I may have had, and these have been very few in the 50+ nights I have spent here in the last 18 months. I won't stay anywhere else when in the area, this is my home away from home. Mr. Smith

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 9, 2012

The location is perfect and very close to the interstate highways, shopping, restaurants, etc. It's very easy to jump on the freeway and go anywhere. Free internet, free parking! The hotel common areas and rooms are VERY clean and fresh. Hotel staff is very friendly and accommodating. While the hotel does not have a large restaruant, it does offer light fare prepared to order from a small menu that includes breakfast and lunch items, sandwiches, soup, etc. and Starbucks specialty coffees. Alcoholic beverages are also served including a small selection of beer, wine and liquor. We enjoyed a very nice nightcap!

Room Tip: Ask for a room with a 'view' and a balcony.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean, Virginia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 19, 2012

This is situated at nice location.This is average marriot property but the room rates are quite high compared to what I used to pay for marriot ..But this place is busy i was not expecting that.
But marriots are nice if you dnt like experiments.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AkronCYD_GM, General Manager at Courtyard by Marriott Akron Montrose, responded to this review, September 25, 2012
Thank you for your feedback. We appreciate your business and glad you enjoyed our location. We work very hard to monitor rates and stay competitive in our market while still offering value for your money; due to our location were quite busy and you may find our rates to be a bit higher than other Marriott’s. We hope that you experienced service and cleanliness that exceeded your expectations and made that increase worth it. We do pride ourselves in providing consistent Marriott service. We hope to see you again on your next trip to Akron.

Jackie Markham
General Manager
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Germantown, Maryland
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 7, 2012

We spent three nights over the Labor Day weekend and had a pleasant, but uneventful stay. We got the handicap-equipped room we requested (my wife recently fell and has been using a wheelchair), the decor was fine, and the staff was friendly enough (each morning one of the lobby staff would obtain a cocoa mix for my wife to make a hot chocolate using the hot water at the lobby coffee station).
I hesitate to use the word nondescript, but there was nothing about the stay that will particularly stick in my mind, but in this case, that is a good thing.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed August 30, 2012

I recently stayed at this marriott courtyard and booked two queen beds but received two double beds....the hotel insists that they were queen beds but since we just stayed at a marriott courtyard in dublin, ohio the evening before and slept in bonafide queen beds, we knew the beds at this marriott were not....when we filed a complaint, we were told that since the marriott courtyards are typically privately owned or franchised, the beds would not all be the same size....we felt that this explanation is NOT acceptable since a queen bed in the hotel industry is a standard size but this hotel apparently in their quest to save money, purchased oversized double beds and sell them as queen beds...we love marriott but this experience has led us to always ask the dimensions of their queen beds before we book...and Marriott should do something about this terrible policy by their franchisees

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AkronCYD_GM, General Manager at Courtyard by Marriott Akron Montrose, responded to this review, September 5, 2012
Dear johnaug,
I want to thank you for taking our calls regarding this situation. Guest satisfaction is a top priority and it is very important to us that we keep the trust our guests have in our hotel. I again want to assure you that the beds in our hotel are in fact queen beds. I hope that the copy of the actual purchase order that was provided to you, showing that all beds in our Queen/Queen guestrooms are queen beds, answered any questions you may have had. We hope that you will choose the Courtyard Akron Montrose again next time you find yourself in the area.
Sincerely,
Jackie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Akron Montrose

Address: 100 Springside Drive, Akron, OH 44333
Location: United States > Ohio > Akron
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Akron
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Akron Montrose 3*
Official Description (provided by the hotel):
At the Courtyard by Marriott Akron Montrose, we have perfected the experience that surrounds our guests with the conveniences that make business and pleasure travel easy. Relax and get ready for the day ahead in one of our spacious guest rooms, featuring a comfortable sitting area, large work desk, and high speed wireless internet service. Enjoy our heated indoor pool and spa as well as our fitness room. ... more   less 
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Also Known As:
Courtyard By Marriott Akron Montrose Hotel Akron
Akron Courtyard
Akron Marriott
Courtyard By Marriott Akron Montrose Ohio

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