I am EXTEREMELY UPSET with the customer service of this hotel. My daughter who is 18 was traveling from Massachusetts to Ohio to visit family. This was her first time traveling by herself on a "roadtrip". They were going to visit some zoos in Ohio on their way to Dayton area. We thought we lined everything up, UNTIL SHE ARRIVED AT COMFORT INN in AKRON, where she was presented with "DID YOU READ THE SIGN ONO THE WALL THAT SAYS YOU MUST BE 21 years of age" IN a very rude manner by the attendent at the desk. She stated that she could read the sign but the reservations were made online and the WEBSITE for Comfort Innn does not indicate that the customer must be 21 years of age to stay at the hotel. My daughter asked for a REFUND and again was presented with a UNCOOPERATIVE RUDE individual who stated - "there's nothing I can do for you, we can't rent you a room or a refund" Needless to say she called me from the parking lot in tears. I called the hotel and was giving the same information yet again in a VERY RUDE MANNER. "our policy states" when I asked where does it state that she said on the wall of the lobby. What good does that do when booking online, which does not state that anywhere on the website of Comfort Inn. My daughter is a VERY responsible 18 year old graduating from High school with honors. I understand policies and procedures and following them BUT THEY ARE NEVER STATED ON THE WEBSITE!! This is very unprofessional and created worry as I'm sure every parent can understand if their child was miles away from home!! THANK YOU QUALITY INN 5 minutes down the road FOR THE EXCEPTIONAL CUSTOMER SERVICE AND ACCOMMONDATIONS for my 18 year old!!
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- Also Known As:
- Comfort Inn - Akron Ohio
- Akron Comfort Inn