We have stayed at the Atlantis several times over the past year; however, we will never return. We were treated as what I consider "criminal" and were found guilty without doubt. The owners charged into our room, and were very rude, arrogant, discourteous and took the word of one person over 4 professional people. We were charged with our animals barking, which I have no problem with, IF they were. But the gentleman next to us told us that they had barked all the day before, etc. and we were not even there on the day in question.
So, if you are going there, I hope your dog never barks, you never question another guest's remarks and you are ready to be insulted and treated like a common criminal.
I'm still angry and appalled at the way we were treated. We left the facility and as I said before we will never go back.
If you go, get a muzzle for your pet and yourself!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Management Response
atlantismanager, general manager
(Management representative)
Jul 11, 2008
We are very sad that these folks had a bad experience with us. It's a very long story so we won't go into it. We do, however, regret that their two poodles disturbed several of our guests with their barking. Everyone knows there are two sides to every story. I just want to say that we did not ask them to leave. They left on their own. We understand that not everyone is going to love us. We're just thankful that so many people do.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.