This is a nice facility but the customer service is horrible. Maybe it was because the facility was in the process of going through a transfer of ownership from Equivest to Festiva but I have never had such poor customer service. No one answers the phone when you call a number. You get an endless ringing phone or a full mailbox. When you get someone, they don't know the answer to your question. If you ask for extra hand soap, you never get it. They ignore your requests. They have a small number of beach umbrellas and people literally fight over them every morning. I felt like I was completely abandoned the week I was there. The indoor pool is anything but - its just an outdoor pool with a covering over it. It would be nice to have a true indoor pool to escape the searing heat. If you like staying at a facility and don't need any help from the place, then this is a good place to stay. If you need anything extra, then skip this place.
- Official Description (provided by the hotel):
- Atlantic Beach is the oldest of five resort towns along the Bogue Banks of North Carolina's coast. Known as the Crystal Coast, it's the kind of place that remains in your memory throughout the year as a peaceful vacation oasis. Walk down the boardwalk from your villa to the white, sandy beach where you can rent a chair and umbrella for the day. Once you've soaked in the sun and splashed in the sea, wash the salt and sand away and head into the surrounding communities for delightfully fresh local seafood. Whether you like to swim, bask in the sun, sail or fish, Atlantic Beach is the perfect spot for a family trip, a romantic escape, or a beach bum's ideal vacation. ... more less
- Reservation Options:
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- Also Known As:
- Peppertree Atlantic Beach, a Festiva Hotel Atlantic Beach
- Atlantic Beach Hotel
- Atlantic Beach Villas